Alltel 13 Numbers


As more businesses try to get a piece of the same market, Alltel 13 numbers help differentiate your brand with an unforgettable number that keeps you ahead of the pack. Your new 13 number is a widely-recognised local rate inbound number that customers associate with trusted professionals.

Much like regular 1300 and 1800 numbers, these short inbound numbers give you complete flexibility and control over how your calls are managed. There’s a multitude of ways to customise your solution so it meets your specific business needs. Stand out and attract more callers with a highly memorable 13 number.

13 numbers are six-digit inbound numbers that customers can call at local call rates. Since these are shorter than 1300 and 1800 numbers, established businesses in highly competitive industries use these numbers to improve customer recall and attract more sales.

The rights of use to 13 numbers are regulated by the Australian Communications and Media Authority or ACMA. The cost of each number starts at $250 upwards. This varies depending on the demand and memorability of the number. Once you have acquired the rights of use to your 13 number, Alltel will get it activated for you.

As a virtual service, 13 numbers are not restricted to a single geographic location. Calls to a 13 number are automatically redirected to one or more of your existing phone services. Customise which phones your inbound number ring to; based on time and day, location, or your availability.

The cost of 13 number calls are split between the caller and the business. Calls from any fixed line in Australia are charged a standard local rate while mobile rates may vary, depending on the caller’s carrier. Aside from setup and monthly costs, 13 numbers come with an additional government surcharge of $7980 per year or $848.84 per month (excluding GST).


With today’s distracted market, easy recall is a must. With less digits, customers can take note of 13 numbers with less effort and quickly recommend it to their peers. Take your marketing efforts a step further with a highly memorable inbound number.

Alltel are efficient, versatile and adaptable with fast customer service and have the room to grow along with your own business.

— Matthew Newton | Newtone Entertainment

More great features

Fast activation

Once you’ve secured the rights of use to your 13 number, we’ll get it up and running in as little as 1 business day.

No special hardware

Receive calls on any of your existing phone lines without affecting your ability to call out.

Free routing options

Direct your calls anywhere in Australia and across time zones at no added cost.

No lock-in contracts

We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges.

Switch plans anytime

Change your 13 number plan for free. Upgrade or downgrade your service as your needs change.

Manage your number using MyAlltel

Request changes to your service and access free built-in call reports through a self-managed web portal.

Enhance your 13 number

Alltel business 13 numbers work best with add-ons that give you full control over the customer experience. Make every business call an enjoyable experience with inbound number enhancements that make you more responsive and productive.

Routing Options

Manage your call flow by choosing from thousands of configurations available. Whether you want simple or complex redirection schemes, our expert consultants will help you design a solution that suits your exact business needs.

Business Intro™

Make an impact with a professionally recorded message that plays at the start of every call. Rest assured that each business call is answered with the correct business name and pronunciation, regardless of who or which site takes the call.

Voice Prompt Menu

Minimise long holds and wrong transfers by giving your callers the ability to direct their own calls. Your callers connect to specific locations, departments or team members by selecting from a customised menu. For example, ‘Press 1 for Finance, Press 2 for Sales’, etc.

Virtual Receptionist

Alltel’s professionally trained operators are ready to answer your business calls round the clock, 365 days a year. Our Australian-based virtual receptionists greet callers in your business name, takes messages, and immediately sends you the details via SMS and email.

13 numbers offer true mobility and reliability that your mobile can’t. Through smart redirection schemes, you don’t have to worry if your battery is flat or if you have bad reception. Your calls can simply be redirected to the next available phone line. With Alltel inbound numbers, you’ll never have to miss another business opportunity.

With the workplace constantly evolving, relying solely on your landline is no longer enough. A 13 number lets you work flexibly, while giving the impression of an established business. Advertise a high impact business number that gives you the ability to take calls where and when it’s convenient.

While similar in function, 13, 1300, and 1800 numbers differ in terms of call charges.

13 numbers work exactly like 1300 numbers, but are shorter and more memorable with only 6 digits. As it comes with an additional annual government surcharge, this type of inbound number is recommended for established businesses in highly competitive industries.

1300 number call costs are shared between the caller and the business. This makes it a popular option among SMEs who want to extend their presence on a limited budget. With callers charged a local rate, this type of inbound number is effective for deterring nuisance and unwanted callers.

1800 number call costs are completely shouldered by the business. These are recommended for established businesses that want a nationwide number that anyone can call at no charge. Since calls to these numbers are completely free for customers, they work best as after-sales and customer support lines.


13 Numbers


Move locations easily without changing your contact number

Not location dependant

National presence

Advanced routing features

Gives the impression of a bigger business


13 Numbers


Move locations easily without changing your contact number

Not location dependant

National presence

Advanced routing features

Gives the impression of a bigger business


13 Numbers

1300 Numbers

1800 Numbers

Plans from $14 per month

Australia-wide number

Mobile, landline, fax compatibility

IVR/Auto-Attendant compatibility

Inbound reporting access

Free call for your customers



Annual government fees




Make your mark with flexible business numbers that set you apart.