How to Enhance your 13 Number

Alltel’s business 13 numbers can be customised, enhanced and improved to reflect the changing needs of your business.

In addition to the many ways you can enhance your 13 number, businesses commonly integrate the following services with their business 13 number:

Business Intro ™

Create a professional first impression for your customers with Alltel’s Business Intro. All calls to your business 13 number are answered with a professionally recorded message before they are connected through to your number’s answerpoint (incl. landline, mobile, Live Answering Service etc). This guarantees that each customer’s call is answered with the same, professional greeting using your correct business name and pronunciation.

Learn more about Business Intro

Call Forwarding Menu

‘Press 1 for Finance, Press 2 for Sales’. etc.
You may need to redirect your 13 number calls to specific office locations, departments or team members. Call Forwarding Menus provide callers with the ability to connect with an individual or department by making a selection from a customised menu that suits your business requirements.

Learn more about Call Forwarding Menus

Live Phone Answering Services

An Alltel Live Phone Answering Service is a great way make sure your phones are answered when you’re:

  • busy or your phone is engaged,
  • away from the office,
  • wanting to enhance the professional image of your business.

Calls to your Alltel 13 number are routed (redirected) to our Australian-based Live Phone Answering Service, where a professionally trained operator greets callers using your business name. Depending on the answering service you have selected, the operator can then either connect (patch) the call through to you or take a message, which is forwarded to you by email and SMS and is displayed on your myAlltel customer portal.

Learn more about Live Answering Services