How Do 13 Numbers Work?
A 13 Number is a computerised “inbound” number that can be directed to any phone you choose including a landline, mobile, VoIP, fax or live answering service. There’s no need to install new phone lines: you simply answer the calls on your existing phones. Like a ‘local call’ 1300 number, calls to 13 Numbers coming from anywhere in Australia are billed at local call rates.
These numbers are for receiving incoming calls only—you still use your regular phone to make outgoing calls.
13 Numbers can be configured to meet your business needs. They are highly flexible, giving you complete control over which phones ring when. This is called routing, and here are just a few examples:
- Ring your office landline during business hours, and ring your live answering service or mobile number after hours.
- Ring the office closest to your caller’s location (right down to the local Telstra exchange)—for example, direct all calls from Victoria to your Melbourne office and all calls from Queensland to your Brisbane office.
- Share incoming calls equally between your sales or support team.
- Find out more about the available 13 Number routing options.
Inbound Numbers TV
What are they?
How do they work?
13, 1300 & 1800 Numbers:
What’s the difference?
1300 and 1800 numbers
for Australian businesses:
How Do You Get a 13 Number?
You can get a 13 Number in either of the following ways:
- By bidding on a 13 Number through the www.smartnumbers.com.au government auction web site (prices start from $250).
- Free 13 Numbers are also available from Alltel. Please phone our Customer Care Team on 1300 ALLTEL (1300 255 835), and we’ll help you select the best available phone number.
How Much Does it Cost Your Customers to Call?
13 Numbers provide low-cost calls when dialled from Australian landlines, which can help to encourage more customers to call:
- When dialled from any Australian landline, calls are charged at the cost of a local call.
- When dialled from a VoIP phone, calls are charged at a cost determined by the VoIP carrier (usually the cost of a local call).
- When dialled from a mobile phone, calls are charged at a cost determined by the mobile carrier, with some carriers including 13 and 1300 calls in their caps and plans and others charging extra for these calls.