Alltel 1800 Numbers

A business 1800 number that raises the bar.

As your business grows and expands, Alltel 1800 inbound numbers help highlight your expertise and create a positive image of your brand. Your new 1800 number can be configured in numerous ways, so you can deliver on your promise of excellent customer service and establish a foothold in your industry.

Whether you have a staff of one or a hundred, these numbers act as a single point of contact for your entire workforce. 1800 numbers are considered professional numbers not only in Australia, but across the globe. Give your customers an opportunity to be heard through effective call management that accommodates your every need.

What functions do you
want your 1800
number to activate?

Call splaying State-based routing Call forwarding menus
(IVR)
Time of day routing Postcode
prompting
Hunt group Business Intro™ Supports multiple
offices
Location-based routing Call forward Call overflow Call reporting
Call splaying State-based routing Call forwarding menus
(IVR)
Time of day routing Postcode
prompting
Hunt group Business Intro™ Supports multiple
offices
Location-based routing Call forward Call overflow Call reporting

What is a 1800 number?

1800 numbers are ‘Free Call Numbers’ which are widely-recognised as Australian business numbers. Similar to 13 and 1300 numbers, a 1800 number is a virtual inbound service that helps you manage calls more efficiently by redirecting calls to one or more of your existing phone services.

Calls made from any fixed line in Australia are completely free for the caller, with the business covering the entire cost of 1800 numbers. Mobile call rates may vary, with a majority of carriers including allowances for free 1800 calls in their plans. Your business is billed a small charge per minute, based on rates determined by your selected 1800 number service plan.

How 1800 numbers work

Calls to 1800 numbers are automatically redirected to one or more of your designated phone lines. Choose to answer calls on your home or office phone, mobile, fax, VoIP phone, or even have a live answering service take messages for you. Customise which phones your 1800 number rings through our wide range of call redirection schemes.

As a virtual service, 1800 numbers aren’t restricted to a single geographic location and do not require the use of an area code. As ‘Free Call’ numbers, customers calling from any Australian landline can call your business at no cost to them.

A 1800 number that works as hard as you

Level up your customer service efforts and offer value to your customers with Alltel 1800 numbers.
Increase your availability and consistently deliver responsive support with free call numbers.

Connect remote workers and outsourced departments with a unified business number.

Take business calls anywhere and keep the same 1800 number even if you move or relocate.

Maintain effectiveness as your teams and branches increase: Alltel 1800 numbers grow with your business.

Track and measure the success of your marketing campaigns by accessing free built-in reports.

Focus on profit-driving tasks and minimise interruptions by managing calls through your 1800 number.

Get a new business number without the cost and inconvenience of installing new phone lines.

Reduce missed calls and lost potential business by customising your call redirection schemes.

Grow a national market and encourage more phone enquiries by offering free calls to customers.

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I chose Alltel as I wanted an affordable 1800 number on my website rather than my mobile number. This was to filter enquiries and provide a professional image for my company.

— Angela Robertson-Buchanan | Photographic Passions

More great features

Fast activation

We’ll get your 1800 number up and running in as little as 1 business day.

No special hardware

Receive calls on any of your existing phone lines without affecting your ability to call out.

Free routing options

Direct your calls anywhere in Australia and across time zones at no added cost.

No lock-in contracts

We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges.

Switch plans anytime

Change your 1800 number plan for free. Upgrade or downgrade your service as your needs change.

Manage your number using MyAlltel

Request changes to your service and access free built-in call reports through a self-managed web portal.

Seen enough? Check out our plans and pricing

Enhance your 1800 number

Alltel business 1800 numbers can be customised, enhanced, and modified in thousands of ways! Enjoy complete flexibility and improve your call management to meet the changing demands of your industry. Work more efficiently and elevate your customer service through these enhancements.

Voice Prompt Menu

Minimise long holds and wrong transfers by giving your callers the ability to direct their own calls. Your callers connect to specific locations, departments or team members by selecting from a customised menu. For example, ‘Press 1 for Finance, Press 2 for Sales’, etc.

Live Phone Answering

Alltel’s professionally trained operators are ready to answer your business calls round the clock, 365 days a year. Our Australian-based virtual receptionists greet callers in your business name, takes messages, and immediately sends you the details via SMS and email.

Routing or Redirection

Choose which of your phones to ring and create a seamless communication solution through thousands of available routing schemes. Our team will help you find the right configuration that fits your unique business requirements. Complex redirection schemes can also be used at an added charge.

Business Intro™

Make an impact with a professionally recorded message that plays at the start of every call. Rest assured that each business call is answered with the correct business name and pronunciation, regardless of who or which site takes the call.

How is a 1800 number different from other business numbers?

1800 number vs mobile number

Advertising a mobile as a business number screams amateur. Not only does it make your customers think twice, it also doesn’t help with ensuring business continuity. Alltel 1800 numbers give callers the impression of an established business, with several redirection options that guarantee their calls are always answered.

1800 number vs landline number

The days of being stuck to your desk while waiting for your landline to ring are now over. With 1800 numbers, you can choose to work when and where you’re most productive. Answer business calls from home, your favorite cafe, or even on the road. The best part—customers from anywhere in Australia can call your business without fear of long distance charges.

1800 vs 1300 vs 13 numbers

While similar in function, 1800, 1300, and 13 numbers differ in terms of call charges.

1800 number call costs are completely shouldered by the business. These are recommended for established businesses that want a nationwide number that anyone can call at no charge. Since calls to these numbers are completely free for customers, they work best as after-sales and customer support lines.

1300 number call costs are shared between the caller and the business. This makes it a popular option among SMEs who want to extend their presence on a limited budget. With callers charged a local rate, this type of inbound number is effective for deterring nuisance and unwanted callers.

13 numbers work exactly like 1300 numbers, but are shorter and more memorable with only 6 digits. As it comes with an additional annual government surcharge, this type of inbound number is recommended for large enterprises in highly competitive industries.

1800 number vs 1800 advance

An Alltel 1800 number service gives you the freedom to choose which add-ons to use with your service at an added charge. On the other hand, Alltel 1800 Advance comes with built-in functions such as Voice2Email, Call Recording, Business Intro, and Easy Identify—all included as standard.

If you require a basic, no-frills inbound number service, a regular 1800 number will suffice. But if you want to save on advanced features and make immediate changes to your service, Alltel 1800 Advance is your best bet.

Features

1800 Numbers

Mobile

Move locations easily without changing your contact number

Not location dependant

National presence

Advanced routing features

Gives the impression of a bigger business

Features

1800 Numbers

Landline

Move locations easily without changing your contact number

Not location dependant

National presence

Advanced routing features

Gives bigger business impression

Features

1800 Numbers

1300 Numbers

13 Numbers

Plans from $14 per month

Australia-wide number

Mobile, landline, fax compatibility

IVR/Auto-Attendant compatibility

Inbound reporting access

Free call for your customers

n/a

n/a

Annual government fees

none

none

$7,980

Features

1800 Numbers

1800 Advance

Voice2Email

Call recording

Real-time live changes

Business Intro™

Call Whisper

Boost your credibility with business numbers that turn customers into advocates.

Take me to available 1800 Numbers and plans

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