How do 1800 Numbers work?
An 1800 Number is a computerised “inbound” number that can be directed to any phone you choose including a landline, mobile, VoIP, fax or live answering service. There’s no need to install new phone lines: you simply answer the calls on your existing phones.
These numbers are for receiving incoming calls only—you still use your regular phone number to make outgoing calls.
An 1800 business number can be configured to meet your business needs. They are highly flexible, giving you complete control over which phones ring when. This is called routing, and here are just a few examples:
- Ring your office landline during business hours, and ring your live answering service or mobile number after hours.
- Ring the office closest to your caller’s location (right down to the local Telstra exchange)—for example, direct all calls from Victoria to your Melbourne office and all calls from Queensland to your Brisbane office.
- Share incoming calls equally between your sales or support team.
- Find out more about the available 1800 Number routing options.
Inbound Numbers TV
What are they?
How do they work?
13, 1300 & 1800 Numbers:
What’s the difference?
1300 and 1800 numbers
for Australian businesses:
How Much Does it Cost Your Customers to Call?
1800 Numbers provide FREE calls when dialled from Australian landlines, which can help to encourage more customers to call:
- When dialled from any Australian landline, calls are FREE.
- When dialled from a VoIP phone, calls are charged at a cost determined by the VoIP carrier (usually FREE, but some carriers may charge a minimal fee).
- When dialled from a mobile phone, calls are charged at a cost determined by the mobile carrier, with some carriers including 1800 calls in their caps and plans and others charging extra for these calls.