Best phone answering service uses for small business
Business enquiry lineThe most common phone calls SMEs get are product and service enquiries. While it’s vital to keep in touch with your market, being on the phone all day will keep you from doing other revenue driving tasks that are essential for your day to day operations. A live phone answering service for small business lets you maximise your work day, takes pressure off your staff, all while helping you assist more clients. If you run your business at home, you can rest assured that your family doesn’t mix up work calls with personal calls.
Overflow optionOverhead costs balloon when you hire during busy seasons. Aside from wages, you also have to prepare for absences and planned holidays. When the demand dies down, an in-house receptionist still has to be paid even if they have nothing to do all day. A live phone answering service cost less than adding to your staff. You are charged based on the number of calls you receive, and you have the flexibility to upgrade or downgrade your plan as your needs change. Ease the trouble of having to look for a reliever when you’re short-staffed– your provider makes sure that there will always be someone to take your calls 24/7.
Holiday and after-hours answering serviceSpending time at home, much less going on a real holiday seems next to impossible when you run your own business. For most, it’s just the nature of their industry. The best phone answering service can help you enjoy your well-deserved time off without being glued to your mobile devices. Let’s face it, no one like talking to a machine. Studies show that 75% of callers who get voicemail don’t leave a message and worse–never call back. Relying on voicemail is the same as sending your paying customers to your competition. Most of the time, a warm voice from an after-hours phone answering service at the other end of the line is all it takes to capture a lead.
Letting your phones ring off the hook and leaving calls unanswered says a lot about your business. It implies your business is too small and unable to operate at a larger capacity. It says customer service is not a priority and encourages callers to take their business elsewhere. Having a live answering concierge service makes your business look professional, while giving the impression of a fully-staffed office—even if you’re a one-person operation. Your operator answers calls, transfers them to you, or takes a message and sends you a notification via SMS and email immediately. Call back potential customers while leads are hot, and save yourself from wasting time on nuisance and unimportant calls.