4 Steps in Upgrading Your Business Phone System

Every so often, we update our computer and mobile phones without a second thought. While software and hardware updates of these technologies are considered on a fairly regular basis, upgrading business telephone systems is always relegated to the back burner. What most entrepreneurs don’t realise is that neglecting their systems can be the culprit behind increased inefficiency and waste of capital in the office.

Is your phone system due for an upgrade? Here are 4 steps you should go through to get the most out of your telecommunications solution.

Evaluate your current system

The first step is taking a look at your current service and reevaluate what it provides to your business. Some questions you should ask are:

  • How many employees do currently have?
  • Are you able to maximise the use of your current system?
  • Are you getting exactly what you are paying for?
  • What services increase your work efficiency and which ones do you rarely use?
  • Is mobility important to you?

The answers to these questions will help you make informed decisions in the following steps.

Beef up existing services with complementary features

If you are currently on a tight budget but want to improve your current system, your best option is to partner your existing technology with complementary features. For example, you can easily transfer calls coming through your 1300 or 1800 number using IVR menus that give callers the option to press a number to get directed to the right person every single time.

Bundle up or upgrade plans

Bundles can be tempting simply because some services are offered free or at a lower rate. However, before committing to one, make sure that you actually have use for each service.

The same goes with plans offering extremely low rates. These can be attractive at first, but may bury you in overage and hidden costs once the bill arrives. Your best option is to look at the type of calls you make and receive, then choose a plan that fits your usage– even if it means going for a higher plan than what you already have. At the end of the day, you’d be shelling out less than you would in a lower plan.

Look at new technology

Stay up to date with the latest technology by calling a trusted provider like Alltel and asking for advise about cost effective solutions that can make your office more efficient. Save a ton by ditching your fax machine and opting for a digital fax solution. Not only are you cutting maintenance and repair costs, you’re also saving yourself time when it comes to filing and retrieving faxes.

How many lines do you have and how many do you actually use? It may be best to consider switching to a hosted PBX. You pay only for the lines you use, while still having separate direct in-dial numbers for each of your staff. Functions that you’re paying for separately in a traditional system may also come with a hosted system for absolutely free.

Change is a good thing. Don’t be afraid to explore newer technologies that could possibly make your work a whole lot easier. If you need any help, ring one of our business consultants at 1300 ALLTEL or visit us at www.alltel.com.au.