At a time where everything is one message away, something must really be important for a customer to call. They could be finalising their decision to buy, or have already made the purchase and need after-sales support. Having an interactive voice response system can mean the difference between earning a new customer or losing one.
A voice prompt menu or IVR service is a simple and low-cost way of making your call flow smooth and convenient for customers. This system takes customer service to a whole new level by minimising long holds, eliminating distractions for your staff, saving time on multiple transfers, and ensuring first call resolutions.
Cut down wasted time on multiple or wrong transfers. Direct calls to members of your staff that are best able to handle specific concerns in a single call.
Enjoy a low-cost way to connect outsourced departments, multiple sites, and remote workers under a single IVR menu.
Get off with a good start with a professionally recorded greeting played at the beginning of all your business calls.
Provide general information about your business such as hours of operation, upcoming sales events, or availability of services as part of your greeting.
Enjoy complete flexibility with no lock-in and minimum term contracts.
No additional flagfall and call connection charges.
Make your business sound more established by having menu prompts, even if you’re a sole trader answering for all departments.
Track and manage your Alltel services through My.Alltel, your self-managed web portal.