How to Choose the Right Telco for Your Business
Good phone services are an essential part of any business. Your phone is an important communications channel between you and your customers (and your suppliers).It’s also often the primary way that new customers contact you, so it forms part of their first impressions of your business. That’s why it’s important to choose the right telco for your business. And why even though shopping around for the cheapest price can be tempting, it’s even more important to look at what you get for your money. Things like reliability, flexibility and scalability—all backed up by a solid support structure—are what you NEED if you want your business to succeed and grow.
Be Treated Like you’re ImportantIt’s likely that we’ve all been on the receiving end of poor customer service in the past. In our personal lives, we’ll often laugh it off while deciding never to return to the store, restaurant, or wherever it was where we had the bad experience. In our business lives though, the stakes are higher. If you have questions, you want them to be answered quickly and accurately. If you have a problem, you want it to be addressed and resolved immediately. That’s why it’s a good idea to “try before you buy” and see what kind of experience you have when you call a telco’s support line.
- How long does it take for them to answer the phone (and how long do you have to stay on hold before you can talk to anyone)?
- Do they take the time to listen to you and understand your questions?
- Is the person taking your call knowledgeable enough that they’re able to assist you? Or does your call get transferred (often multiple times)?
- Are they helpful and courteous? Would you be happy to call again?