Customer Care and How to Contact Us

Service Difficulties and Faults

The majority of reported service difficulties or faults are usually caused by our customers' other fixed landline, VoIP (IP telephony), cable telephony or mobile phone services and their configurations.

Before you report a suspected fault, please read our Trouble Shooting Guide.

For information on redirecting/routing your phones (e.g. to Live Answering), please read our User Guides.

Making Changes

PLEASE NOTE: You must be an authorised person on the account to make changes.

TO REQUEST CHANGES to the following:

• your contact details
• any configuration settings for your
  • 1800 number or 1300 number
  • Live Answering
  • Voice2Email or Fax2Email

please send an email from your authorised persons email address to

Please include your full contact details and the specific change required.

We endeavour to action requested changes promptly. However, depending on our technicians' workload and the level of service complexity, changes may take more than 1 business day to complete.

EMERGENCY/URGENT CHANGES: If you request an Emergency/Urgent Change, a surcharge will be applied to your account IF we are able to complete the change within 2 hours.

To Order/Add More Services to your Account

If you have an existing account with Alltel, you can add/order more services by simply sending us an email with your full details and specifying the desired configuration of the service/s.

CLICK HERE TO USE OUR CONTACT-US FORM and send us details.

Contact Us

We are a National company servicing businesses AUSTRALIA-WIDE.

To provide our clients with appropriate and economical access to our services, we have local access points and local access phone numbers in capital cities around Australia.

Office Hours: Sales and normal Customer Support: 8.30 a.m. to 6.00 p.m. AEST Monday to Friday except public holidays.
Emergency/Critical After Hours Customer Support: 24/7

Time Zone: GMT +10.00

International Phone: +61 3 8513 1300
International Fax:     +61 3 9923 6327

CLICK HERE TO USE OUR CONTACT-US FORM
 

Alltel strives to provide the best customer experience and is committed to addressing our customers' concerns appropriately. Alltel's ability to provide the best service can, however, be affected by factors beyond our control.

If we fail to meet your expectations, we welcome your feedback according to the process outlined in Alltel's Complaint Handling Policy.

We will do everything reasonably possible to make your Alltel experience a positive and pleasant one.