Frequently Asked Questions

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Bundles

General
What is the advantage of bundling up Alltel Services?

Our selection of Business Bundles are designed to put our best services together to create a complete communications solution. Aside from significant cost-savings, bundling up gives you access to bonuses like additional data and additional services.

Can I cancel a single service from my bundle?

No. Cancelling any service included in your bundle will cease bundle benefits.

What happens after the initial term of my business bundle has passed?

You have the option of renewing your contract to continue enjoying benefits of bundling up. If you don’t, your services will go on a month-to-month term and all bundle discounts will cease.

ADSL + PSTN Bundle
Can I transfer an existing landline and internet service to Alltel?

Absolutely! As part of your application, all you need is to provide the following information.

  • your current active landline telephone number
  • the ABN (or ACN) for your business
  • direct debit or credit card details
  • the name of your existing Internet service provider (if you are transferring your service to Alltel)
What happens to my ADSL if my landline is disconnected or cancelled?

Your ADSL+PSTN bundle requires an active landline service. In the event that your landline service is disconnected or cancelled, your ADSL service will also be disconnected.

How long does it take to set-up my service?

It depends on whether a new PSTN connection will be installed or if an active service will be transferred. Once your phone service is available, it typically takes 3 to 5 working days for your ADSL service to be connected. We will inform you by email and SMS once your broadband service is available.

Virtual Office Services Bundle
Is there a minimum term for the Virtual Office Services bundle?

Yes. A minimum term of 1 month applies for this bundle.

Is it possible to customise my Reception Connect to support teams and transfer calls?

Yes. You may customise your virtual reception service with feature add-ons. Just give our expert Sales Team a call at 1300 255 835 to enquire.

What bonus features do I get by choosing a Virtual Office bundle?

Bundling lets you save on both set-up and monthly fees for your Alltel services. This bundle also includes Email2Fax as a *free service (no monthly or set-up fee).

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General ADSL + PSTN Bundle Virtual Office Services Bundle
Billing
Back

Bundles

General ADSL + PSTN Bundle Virtual Office Services Bundle
General
What is the advantage of bundling up Alltel Services?

Our selection of Business Bundles are designed to put our best services together to create a complete communications solution. Aside from significant cost-savings, bundling up gives you access to bonuses like additional data and additional services.

Can I cancel a single service from my bundle?

No. Cancelling any service included in your bundle will cease bundle benefits.

What happens after the initial term of my business bundle has passed?

You have the option of renewing your contract to continue enjoying benefits of bundling up. If you don’t, your services will go on a month-to-month term and all bundle discounts will cease.

ADSL + PSTN Bundle
Can I transfer an existing landline and internet service to Alltel?

Absolutely! As part of your application, all you need is to provide the following information.

  • your current active landline telephone number
  • the ABN (or ACN) for your business
  • direct debit or credit card details
  • the name of your existing Internet service provider (if you are transferring your service to Alltel)
What happens to my ADSL if my landline is disconnected or cancelled?

Your ADSL+PSTN bundle requires an active landline service. In the event that your landline service is disconnected or cancelled, your ADSL service will also be disconnected.

How long does it take to set-up my service?

It depends on whether a new PSTN connection will be installed or if an active service will be transferred. Once your phone service is available, it typically takes 3 to 5 working days for your ADSL service to be connected. We will inform you by email and SMS once your broadband service is available.

Virtual Office Services Bundle
Is there a minimum term for the Virtual Office Services bundle?

Yes. A minimum term of 1 month applies for this bundle.

Is it possible to customise my Reception Connect to support teams and transfer calls?

Yes. You may customise your virtual reception service with feature add-ons. Just give our expert Sales Team a call at 1300 255 835 to enquire.

What bonus features do I get by choosing a Virtual Office bundle?

Bundling lets you save on both set-up and monthly fees for your Alltel services. This bundle also includes Email2Fax as a *free service (no monthly or set-up fee).