Frequently Asked Questions

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Internet

General
What is the difference between residential and business internet services?

Faster speeds

Alltel Business Internet services are all designed to handle the daily demands of business use. We offer a range of high-bandwidth and unlimited internet services that can handle data-heavy activities such as transferring large files, video conferencing, and using hosted applications.

Less congestion

Unlike residential internet services, Alltel Business Internet services are delivered on enterprise-grade networks which are less congested. A constant throughput of data is also guaranteed, regardless of peak/off-peak hours.

Responsive customer service

We understand how important having an active internet connection is crucial for businesses like yours. By catering solely to businesses, attending to your support needs is easier and much convenient for you.

What does "shaping" my internet speed mean?

Shaping your speed simply means throttling your connection to a lower speed once you have used up your monthly data allowance. Your speeds will go back to normal in the beginning of the next billing cycle.

How can I maximise my business internet speeds?

To get the most out of your connection, make sure to select a business internet service that supports your bandwidth needs. This means taking into consideration which of your daily activities use the internet, and how many people are sharing a single connection.

For businesses that have hosted phone services, it may be good idea to consider getting a dedicated internet connection for your phone system.

NBN
Why should I choose NBN?

Increased connectivity

Experience faster speeds and better reliability by moving your services onto the new and improved communications network.

Business-grade network

As an enterprise-grade internet service, you don’t have to share the network with thousands of residential users, so your connection is less congested and significantly faster.

24/7 Customer Support

Your service is monitored round the clock to ensure connectivity. Our friendly specialists are on-hand to for support and advise when you need it.

Monitor your usage online

Manage your NBN and other Alltel services through MyAlltel your self-managed web portal. Access tools that track your monthly data usage, view bills, and request changes to your services online.

No data caps

Alltel NBN is an unlimited internet service that comes with unlimited uploads and downloads.

No peak/off-peak hours

Transfer large files, go on video conferencing calls, and use hosted applications any time with a business internet service.

Are there any excess usage fees?

No- Alltel NBN is an unlimited internet service. Your data uploads and downloads are uncapped (subject to the fair usage policy).

ADSL Broadband
Why should I choose Business ADSL Broadband?

Upload accelerator

Increases your upload speed for free (where available) for faster video conferencing and file transfer.

Business-grade network

Our network is reliable and always on. And because it’s a business network, it’s less congested and faster.

Flexible contract options

Choose no contract or choose a 12 or 24 month contract to save on setup.

24/7 customer support

We provide support any time of the day or night.

Monitor your usage online

Alltel’s web-based portal ‘MyAlltel’ provides you with online tools to track your monthly data usage and to manage and monitor all of your Alltel services.

No peak/off-peak

Peak and off-peak data typically applies to residential services. This is a business broadband service, so the data allocation for your plan can be used at any time.

Are there any excess usage fees?

No – we don’t count uploads! We won’t charge you extra if you exceed your download quota.

Ethernet Broadband
Why should I choose Ethernet Broadband?

Increased connectivity

Experience fibre speeds minus the high installation costs by using existing copper connections to deliver a more reliable internet service.

Business-grade network

As an enterprise-grade internet service, you don’t have to share the network with thousands of residential users, so your connection is less congested and significantly faster.

24/7 Customer Support

Your service is monitored round the clock to ensure connectivity. Our friendly specialists are on-hand to for support and advise when you need it.

Monitor your usage online

Manage your Ethernet broadband and other Alltel services through MyAlltel your self-managed web portal. Access tools that track your monthly data usage, view bills, and request changes to your services online.

No data caps

Alltel Ethernet Broadband is an unlimited internet service that comes with uncapped data. No upload and download allowances.

No peak/off-peak hours

Transfer large files, video conference across sites, and use hosted applications any time with a business internet service.

Are there any excess usage fees?

No – Alltel Ethernet Broadband is an unlimited internet service. Your data uploads and downloads are uncapped (subject to the fair usage policy).

Fibre 400
Why should I choose Fibre 400?

Increased connectivity

Get fibre speeds of up to 400 Mbps while reducing installation and monthly costs by getting connected at buildings with existing fibre facilities.

Business-grade network

As an enterprise-grade internet service, you don’t have to share the network with thousands of residential users, so your connection is less congested and significantly faster.

24/7 Customer Support

Your service is monitored round the clock to ensure connectivity. Our friendly specialists are always on-hand to provide support and advise when you need it.

Monitor your usage online

Manage your Fibre 400 and other Alltel services through MyAlltel-- your self-managed web portal. Access tools that track your monthly data usage, view bills, and request changes to your services online.

No data caps

Alltel Fibre 400 is an unlimited internet service that comes with uncapped data. No upload and download allowances.

No peak/off-peak hours

Transfer large files, go on video calls, and use hosted applications any time with a business internet service.

Are there any usage fees?

No- Alltel Fibre 400 is an unlimited internet service. Your data uploads and downloads are uncapped (subject to the fair usage policy).

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Internet

General NBN ADSL Broadband Ethernet Broadband Fibre 400
General
What is the difference between residential and business internet services?

Faster speeds

Alltel Business Internet services are all designed to handle the daily demands of business use. We offer a range of high-bandwidth and unlimited internet services that can handle data-heavy activities such as transferring large files, video conferencing, and using hosted applications.

Less congestion

Unlike residential internet services, Alltel Business Internet services are delivered on enterprise-grade networks which are less congested. A constant throughput of data is also guaranteed, regardless of peak/off-peak hours.

Responsive customer service

We understand how important having an active internet connection is crucial for businesses like yours. By catering solely to businesses, attending to your support needs is easier and much convenient for you.

What does "shaping" my internet speed mean?

Shaping your speed simply means throttling your connection to a lower speed once you have used up your monthly data allowance. Your speeds will go back to normal in the beginning of the next billing cycle.

How can I maximise my business internet speeds?

To get the most out of your connection, make sure to select a business internet service that supports your bandwidth needs. This means taking into consideration which of your daily activities use the internet, and how many people are sharing a single connection.

For businesses that have hosted phone services, it may be good idea to consider getting a dedicated internet connection for your phone system.

NBN
Why should I choose NBN?

Increased connectivity

Experience faster speeds and better reliability by moving your services onto the new and improved communications network.

Business-grade network

As an enterprise-grade internet service, you don’t have to share the network with thousands of residential users, so your connection is less congested and significantly faster.

24/7 Customer Support

Your service is monitored round the clock to ensure connectivity. Our friendly specialists are on-hand to for support and advise when you need it.

Monitor your usage online

Manage your NBN and other Alltel services through MyAlltel your self-managed web portal. Access tools that track your monthly data usage, view bills, and request changes to your services online.

No data caps

Alltel NBN is an unlimited internet service that comes with unlimited uploads and downloads.

No peak/off-peak hours

Transfer large files, go on video conferencing calls, and use hosted applications any time with a business internet service.

Are there any excess usage fees?

No- Alltel NBN is an unlimited internet service. Your data uploads and downloads are uncapped (subject to the fair usage policy).

ADSL Broadband
Why should I choose Business ADSL Broadband?

Upload accelerator

Increases your upload speed for free (where available) for faster video conferencing and file transfer.

Business-grade network

Our network is reliable and always on. And because it’s a business network, it’s less congested and faster.

Flexible contract options

Choose no contract or choose a 12 or 24 month contract to save on setup.

24/7 customer support

We provide support any time of the day or night.

Monitor your usage online

Alltel’s web-based portal ‘MyAlltel’ provides you with online tools to track your monthly data usage and to manage and monitor all of your Alltel services.

No peak/off-peak

Peak and off-peak data typically applies to residential services. This is a business broadband service, so the data allocation for your plan can be used at any time.

Are there any excess usage fees?

No – we don’t count uploads! We won’t charge you extra if you exceed your download quota.

Ethernet Broadband
Why should I choose Ethernet Broadband?

Increased connectivity

Experience fibre speeds minus the high installation costs by using existing copper connections to deliver a more reliable internet service.

Business-grade network

As an enterprise-grade internet service, you don’t have to share the network with thousands of residential users, so your connection is less congested and significantly faster.

24/7 Customer Support

Your service is monitored round the clock to ensure connectivity. Our friendly specialists are on-hand to for support and advise when you need it.

Monitor your usage online

Manage your Ethernet broadband and other Alltel services through MyAlltel your self-managed web portal. Access tools that track your monthly data usage, view bills, and request changes to your services online.

No data caps

Alltel Ethernet Broadband is an unlimited internet service that comes with uncapped data. No upload and download allowances.

No peak/off-peak hours

Transfer large files, video conference across sites, and use hosted applications any time with a business internet service.

Are there any excess usage fees?

Increased connectivity

Experience fibre speeds minus the high installation costs by using existing copper connections to deliver a more reliable internet service.

Business-grade network

As an enterprise-grade internet service, you don’t have to share the network with thousands of residential users, so your connection is less congested and significantly faster.

24/7 Customer Support

Your service is monitored round the clock to ensure connectivity. Our friendly specialists are on-hand to for support and advise when you need it.

Monitor your usage online

Manage your Ethernet broadband and other Alltel services through MyAlltel your self-managed web portal. Access tools that track your monthly data usage, view bills, and request changes to your services online.

No data caps

Alltel Ethernet Broadband is an unlimited internet service that comes with uncapped data. No upload and download allowances.

No peak/off-peak hours

Transfer large files, video conference across sites, and use hosted applications any time with a business internet service.

Fibre 400
Why should I choose Fibre 400?

Increased connectivity

Get fibre speeds of up to 400 Mbps while reducing installation and monthly costs by getting connected at buildings with existing fibre facilities.

Business-grade network

As an enterprise-grade internet service, you don’t have to share the network with thousands of residential users, so your connection is less congested and significantly faster.

24/7 Customer Support

Your service is monitored round the clock to ensure connectivity. Our friendly specialists are always on-hand to provide support and advise when you need it.

Monitor your usage online

Manage your Fibre 400 and other Alltel services through MyAlltel-- your self-managed web portal. Access tools that track your monthly data usage, view bills, and request changes to your services online.

No data caps

Alltel Fibre 400 is an unlimited internet service that comes with uncapped data. No upload and download allowances.

No peak/off-peak hours

Transfer large files, go on video calls, and use hosted applications any time with a business internet service.

Are there any usage fees?

No- Alltel Fibre 400 is an unlimited internet service. Your data uploads and downloads are uncapped (subject to the fair usage policy).