Frequently Asked Questions

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Business Phone Systems

General
Can I access caller details?
Yes – with a hosted phone system, you can track your callers and your marketing spend. Detailed call records show details about all calls going out of the system, which can help you to measure the effectiveness of your different marketing channels. You can even get information about individual callers while they’re still on the phone!
Can I transfer my existing number to my hosted phone service?
Yes. You can pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your Business VoIP service (charges apply), with no interruptions to your business. No need to forward calls or reprint business cards or stationery.
Can I update my hosted phone system?
Yes. You can pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your Business VoIP service (charges apply), with no interruptions to your business. No need to forward calls or reprint business cards or stationery.
Business VoIP
Why should my business use Business VoIP?

Keep connected no matter where you are

The smarts are built into your telephone handset, so you take the office with you wherever you go. All you need is a suitable Internet connection, and you can work from the office, your home, a hot desk, or even a holiday house.

Provide great service and increase productivity

Professional features like Voicemail, Voice2Email, call forwarding and missed call email notifications make it easier for you to do business and convert more sales enquiries—and these features are ALL included as standard.

A system you won’t outgrow

Pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. Plus you can future-proof your phone system by upgrading to 21st century technology.

Save money with low setup costs and low VoIP rates

Plans that start from just $9 a month and include low-cost national and international VoIP rates, FREE calls between all Alltel VoIP users AND advanced features included as standard.

How long does Business VoIP take to set up?

Installation and set-up is fast and easy. We configure, test and ship your telephone handset to you. All you need to do is plug it in to your high-speed Internet, connect the power, and you’re ready to start making and receiving calls.

Hosted PBX
Why should my business use SmartConnect®?

NBN Ready

Alltel’s SmartConnect Hosted PBX and associated IP Phone Hardware is NBN-compatible, so when the NBN arrives at your premises we can move you across without any need to upgrade your equipment.

Keep connected no matter where you are

Have multiple extensions across multiple locations: in different offices and even in different states. Use mobile phones and other “softphones” to stay connected when you’re out of the office. The smarts are built into your telephone handset, so you can even unplug your phone from the office and plug it in and use if from your home Internet connection.

Improve Customer Service and Increase productivity

Professional features like Auto Reception, Team Q (call queuing), time of day call routing and voicemail to email make it easier for you to do business and convert more sales enquiries.

24/7 Support and Reliability

Alltel lets you focus on your core business not your ‘chore’ business. Let someone else worry about installing new releases, fixing dodgy hardware, providing 24/7 monitoring and maintenance, and making sure backup servers are online and ready to go if needed. Alltel’s servers are all based in Australia, across geographically redundant locations, and are monitored 24/7

Unified Communications
What is the difference between SmartConnect® and SmartConnect UC®?

SmartConnect UC® has all the features of a SmartConnect® hosted phone system. What makes this unified communications solution different is that it extends business phone functionality to your desktop and mobile devices through a single, easy to use interface.

How do I access my SmartConnect UC® desktop interface?

First, you will need to download and install the SmartConnect UC® client on your desktop. Select from the following links based on your operating system.

Windows Download

MAC Download

Once installed, you may log-in using the username and password provided to you via email from hostedvoice@alltel.com.au. For step by step instructions, you may refer to the SmartConnect UC® Installation Guide.

How do I access my SmartConnect UC® mobile interface?

You will need to download and install the SmartConnect UC® mobile app on your device. Select from the following links based on your operating system.

Download from iTunes

Download from Google Play

Once installed, you may log-in using the username and password provided to you via email from hostedvoice@alltel.com.au. For step by step instructions, you may refer to the Alltel software guide.

SIP Trunking
How does SIP Trunking work?

If you’re familiar with ISDN, you can think of SIP Trunking as its VoIP equivalent

You still have a direct phone number for every staff member—without the need to pay a line rental on every phone. You pay only for the number of lines you need to use simultaneously, and those lines are shared between all extensions.

From a user’s point of view, SIP Trunking works just like your traditional landline service in that you make and receive calls in exactly the same way. About the only difference you’ll notice is at the end of each month when your phone bills are significantly lower.

And as your business grows, it’s easy and affordable to add additional lines and extension numbers to your phone system (with the ability to handle up to 100 simultaneous calls).

A system you won’t outgrow

Pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change (up to 100 simultaneous calls).

No interruptions to your business

You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your SIP Trunking service (charges apply). No need to forward calls or reprint business cards or stationery.

Works with your existing IP PBX system

For incoming calls, Alltel’s SIP Trunking communications service passes through the number that was dialled, allowing you to customise your phone system routing.

Save money with low setup costs and low VoIP rates

Pay for only the lines you need with plans that start from just $32 a month for 4 lines (simultaneous calls) and include free calls between all Alltel VoIP users.

How much money can I save with SIP Trunking?

Let’s start with line rental

Many business phone plans charge around $40 per month for basic rental, so for example, 10 lines = $400. Alltel’s SIP Trunking can provide 4 simultaneous lines for just $32 a month. That’s an annual saving of $4416!

Then there are the all important costs

With VoIP, you pay one low call rate Australia-wide, so that it costs the same to call the other side of the country as it does to call next door. There are also low rates for calling mobile and international numbers, plus FREE calls between all Alltel VoIP customers.

Business Phone Lines (PSTN)
Can I transfer an existing PSTN line to Alltel?

Yes, you can. To qualify for transfer, you must have an active phone number and dial tone.

Note that when you transfer or relocate a landline service, any additional business features attached to your landline such as call forwarding and call waiting, will be automatically transferred with your service.

How much will it cost to transfer my business phone line?

Transfers of existing Telstra landlines to Alltel are free.

Is it possible to relocate my Alltel Business Phone Line to a different location?

Yes. We can move your Alltel service to different premises, and it would be considered a new connection.

No break fees will be applied to your previous contract. Instead, a new contract period will begin with the relocation. You may request to have your services overlapped if required.

Quick links

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General Business VoIP Hosted PBX Unified Communications SIP Trunking Business Phone Lines (PSTN)
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Business Phone Systems

General Business VoIP Hosted PBX Unified Communications SIP Trunking Business Phone Lines (PSTN)
General
Can I access caller details?
Yes – with a hosted phone system, you can track your callers and your marketing spend. Detailed call records show details about all calls going out of the system, which can help you to measure the effectiveness of your different marketing channels. You can even get information about individual callers while they’re still on the phone!
Can I transfer my existing number to my hosted phone service?
Yes. You can pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your Business VoIP service (charges apply), with no interruptions to your business. No need to forward calls or reprint business cards or stationery.
Can I update my hosted phone system?
Yes. You can pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your Business VoIP service (charges apply), with no interruptions to your business. No need to forward calls or reprint business cards or stationery.
Business VoIP
Why should my business use Business VoIP?

Keep connected no matter where you are

The smarts are built into your telephone handset, so you take the office with you wherever you go. All you need is a suitable Internet connection, and you can work from the office, your home, a hot desk, or even a holiday house.

Provide great service and increase productivity

Professional features like Voicemail, Voice2Email, call forwarding and missed call email notifications make it easier for you to do business and convert more sales enquiries—and these features are ALL included as standard.

A system you won’t outgrow

Pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. Plus you can future-proof your phone system by upgrading to 21st century technology.

Save money with low setup costs and low VoIP rates

Plans that start from just $9 a month and include low-cost national and international VoIP rates, FREE calls between all Alltel VoIP users AND advanced features included as standard.

How long does Business VoIP take to set up?

Installation and set-up is fast and easy. We configure, test and ship your telephone handset to you. All you need to do is plug it in to your high-speed Internet, connect the power, and you’re ready to start making and receiving calls.

Hosted PBX
Why should my business use SmartConnect®?

NBN Ready

Alltel’s SmartConnect Hosted PBX and associated IP Phone Hardware is NBN-compatible, so when the NBN arrives at your premises we can move you across without any need to upgrade your equipment.

Keep connected no matter where you are

Have multiple extensions across multiple locations: in different offices and even in different states. Use mobile phones and other “softphones” to stay connected when you’re out of the office. The smarts are built into your telephone handset, so you can even unplug your phone from the office and plug it in and use if from your home Internet connection.

Improve Customer Service and Increase productivity

Professional features like Auto Reception, Team Q (call queuing), time of day call routing and voicemail to email make it easier for you to do business and convert more sales enquiries.

24/7 Support and Reliability

Alltel lets you focus on your core business not your ‘chore’ business. Let someone else worry about installing new releases, fixing dodgy hardware, providing 24/7 monitoring and maintenance, and making sure backup servers are online and ready to go if needed. Alltel’s servers are all based in Australia, across geographically redundant locations, and are monitored 24/7

Unified Communications
What is the difference between SmartConnect® and SmartConnect UC®?

SmartConnect UC® has all the features of a SmartConnect® hosted phone system. What makes this unified communications solution different is that it extends business phone functionality to your desktop and mobile devices through a single, easy to use interface.

How do I access my SmartConnect UC® desktop interface?

First, you will need to download and install the SmartConnect UC® client on your desktop. Select from the following links based on your operating system.

Windows Download

MAC Download

Once installed, you may log-in using the username and password provided to you via email from hostedvoice@alltel.com.au. For step by step instructions, you may refer to the SmartConnect UC® Installation Guide.

How do I access my SmartConnect UC® mobile interface?

You will need to download and install the SmartConnect UC® mobile app on your device. Select from the following links based on your operating system.

Download from iTunes

Download from Google Play

Once installed, you may log-in using the username and password provided to you via email from hostedvoice@alltel.com.au. For step by step instructions, you may refer to the Alltel software guide.

SIP Trunking
How does SIP Trunking work?

If you’re familiar with ISDN, you can think of SIP Trunking as its VoIP equivalent

You still have a direct phone number for every staff member—without the need to pay a line rental on every phone. You pay only for the number of lines you need to use simultaneously, and those lines are shared between all extensions.

From a user’s point of view, SIP Trunking works just like your traditional landline service in that you make and receive calls in exactly the same way. About the only difference you’ll notice is at the end of each month when your phone bills are significantly lower.

And as your business grows, it’s easy and affordable to add additional lines and extension numbers to your phone system (with the ability to handle up to 100 simultaneous calls).

A system you won’t outgrow

Pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change (up to 100 simultaneous calls).

No interruptions to your business

You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your SIP Trunking service (charges apply). No need to forward calls or reprint business cards or stationery.

Works with your existing IP PBX system

For incoming calls, Alltel’s SIP Trunking communications service passes through the number that was dialled, allowing you to customise your phone system routing.

Save money with low setup costs and low VoIP rates

Pay for only the lines you need with plans that start from just $32 a month for 4 lines (simultaneous calls) and include free calls between all Alltel VoIP users.

How much money can I save with SIP Trunking?

Let’s start with line rental

Many business phone plans charge around $40 per month for basic rental, so for example, 10 lines = $400. Alltel’s SIP Trunking can provide 4 simultaneous lines for just $32 a month. That’s an annual saving of $4416!

Then there are the all important costs

With VoIP, you pay one low call rate Australia-wide, so that it costs the same to call the other side of the country as it does to call next door. There are also low rates for calling mobile and international numbers, plus FREE calls between all Alltel VoIP customers.

Business Phone Lines (PSTN)
Can I transfer an existing PSTN line to Alltel?

Yes, you can. To be qualify for transfer, you must have an active phone number and dial tone.

Note that when you transfer or relocate a landline service, any additional business features attached to your landline such as call forwarding and call waiting, will be automatically transferred with your service.

How much will it cost to transfer my business phone line?

Transfers of existing Telstra landlines to Alltel are free.

Is it possible to relocate my Alltel Business Phone Line to a different location?

Yes. We can move your Alltel service to different premises, and it would be considered a new connection.

No break fees will be applied to your previous contract. Instead, a new contract period will begin with the relocation. You may request to have your services overlapped if required.