General

Can I access caller details?

Yes – with a hosted phone system, you can track your callers and your marketing spend. Detailed call records show details about all calls going out of the system, which can help you to measure the effectiveness of your different marketing channels. You can even get information about individual callers while they’re still on the phone!

Can I transfer my existing number to my hosted phone service?

Yes. You can pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your Business VoIP service (charges apply), with no interruptions to your business. No need to forward calls or reprint business cards or stationery.

Can I update my hosted phone system?

Yes. You can pay for the number of phone lines you need today, and add (or remove) lines in future as your business grows or your needs change. You can transfer your existing phone number (including 1300 numbers and 1800 numbers) to your Business VoIP service (charges apply), with no interruptions to your business. No need to forward calls or reprint business cards or stationery.