Alltel FAQ - 1300 and 1800 Numbers

1300 & 1800 Numbers

What are the differences between 1300 and 1800 numbers?

These two types of inbound numbers provide the same benefits to business, including being portable and having flexible routing and configuration options. The only real difference between them is price.

For the caller, a 1800 number is a free call from a landline, while a 1300 number is the cost of a local call (typically 30 cents). Note that if calls are made from mobile phones, the mobile carrier determines the cost of the call.

For the business receiving the call, a 1300 number includes free talk time for local landline-to-landline calls. Free minutes vary depending on plans, with our most popular 1300 number plan providing 30 free minutes. There is no free component for 1800 numbers, with the business paying the full cost for the call.

As a general rule, 1300 numbers are well suited for businesses who receive a large number of local landline-to-landline calls. And 1800 numbers are well suited for businesses who want to encourage callers by offering free calls.

What are the differences between 1300 and 13 numbers?

There are two differences between 13 and 1300 numbers: length and price.

A 13 number is only 6 digits in length (13 76 34) compared with a 10-digit 1300 number (1300 255 835).

The shorter length makes the number easier to remember, but it comes at a cost. On top of your monthly rental and call charges, the government adds an additional $7980 per annum (or $848.83 per month) surcharge. Many small to medium businesses cannot justify this additional cost.

How do 1300 and 1800 numbers work?

1800, 13 and 1300 numbers (including smartnumbers®) are known collectively as inbound numbers.

These are “virtual” numbers, in that they aren’t tied to any one specific phone in the same way that your landline and mobile numbers are.

Instead, you route each inbound number to the “answerpoints” at which you want it to ring, including landlines, mobile phones, fax machines or call answering services. You can select multiple answerpoints for a single inbound number, for example if you want to ring a different number outside of regular business hours, or if you want your calls to go through to an answering service when your line is busy or not being answered.

National businesses can route calls from their 1300 numbers and 1800 numbers to the answerpoint closest to where the caller is located (for example, a call from Queensland could be routed to the Brisbane office, and one from South Australia to the Adelaide office). And when 5pm rolls around and everyone in your East Coast offices goes home, calls can be routed to the Perth office to provide customers with extended support hours. Find out more about Routing here.

Because 1300 numbers and 1800 numbers are not tied to any specific phone or exchange, you can take them with you when you move. That means that as your business grows and you move into bigger and better offices, and expand across the country, your phone number remains the same.

And the inbound number belongs to you: not to your telco. That means you can transfer your services to a different telco without losing or needing to change your number.

Why do you need 1800 or 1300 numbers for your business?

As described above, inbound number routing provides great flexibility in terms of where and how you can answer your calls, plus you can keep the same inbound number for the life of your business. And that’s not all they can do.

An inbound number helps to conceal both the size and location of your business, which can be a great benefit when you’re first starting out.

By listing an inbound number, and then pointing it to your mobile, you give the impression of being a much larger business than just one person with a mobile. And if you’re running an online business that supports customers Australia-wide, an inbound number helps to encourage customers from around the country to phone you while hiding the fact that you’re doing most of the work from your kitchen table!

As your business grows, you can take advantage of other inbound number benefits, including the ability to get detailed reporting information about your calls to help you measure things like the effectiveness of different marketing campaigns.

Inbound numbers can also help to encourage customers to call. When dialled from a landline anywhere in Australia, a 13 number or 1300 number costs the same as a local call (typically 25-30 cents), and a 1800 number is a free call. Customers who may hesitate before calling a long distance or mobile number are typically more comfortable about dialling an inbound number.

Alltel has a range of 13, 1300 and 1800 number plans designed for businesses of all sizes available on a month-by-month basis.

smartnumbers® is a registered trademark, held by the Commonwealth for the benefit of the ACMA.

Can my 1300/1800 number be dialled from outside Australia?

Will all international calls connect?

No. There are different factors that affect whether overseas callers can connect to your inbound number or not. This includes their location, the functionality of their local exchange, and their network operator. Calls from the UK or USA are more likely to connect, but not calls from Mongolia. We can’t give any guarantees for any country.

Want a guaranteed connection?

Alltel recommends advertising a local landline number as your point of contact for international callers. Further information can be found:

How much will overseas callers be charged for connected calls?

Since the caller’s overseas network will connect the call, they will be charged according to their network’s rates.

Should I lease or buy my 1300/1800 number?

After deciding to get a 1300 or 1800 number for your business, the next question you need to ask yourself is whether you should lease or buy the number. Two key differences that influence the purchase decision are the level of control over the use and management of the number and availability of your preferred number.

Control over the management and use of your number

Buying: When you buy a number you retain the greatest level of control over your investment. You retain the exclusive right to use your number for as long as you choose.

Leasing: When you lease a number, you will have one of two options: exclusive use (if available) or shared use. See our Lease or Buy Decision Matrix below.

Rights of use explained

Exclusive Rights of Use: A 3rd party Phone Words provider agrees that the number is exclusively yours for as long as you continue to pay a monthly lease fee.

Shared Rights of Use: The Phone Words provider agrees that the number is yours to use in selected trading catchments. This enables the provider to lease the same number to other businesses (including potential competitors) in other trading areas.

Get more information about Rights of Use from the Communications Alliance website.

Availability of your preferred number

Because the range of available 1800 and 1300 numbers is reducing, you may find that a number that’s critical to the success of business is owned by a Phone Words company; this means that leasing is your only option.

Before you enter into a leasing agreement, it’s important to check:

  1. Whether the number is available for use in your trading catchment(s), and
  2. The details of all businesses using the same number and where they are trading.

Lease or buy decision matrix


Buy a number

Lease a number

You want to maintain exclusive control and rights of use over your number

Your investment in promoting and building equity in the number is an asset you retain for the life of your business

You want a cost-effective solution that does not include a monthly leasing fee

You want the freedom to expand your business and retain use of your number

You want to use the number in a specific trading catchment

You may have to share the number with a competitor in a neighbouring trading catchment

You don’t mind a 3rd party leasing company retaining ultimate rights and control over your number

You will have additional contractual obligations to the number leasing company

So should you lease or buy?

Your business phone number is essential as both a communications tool and a part of your branding. Therefore, it’s important to have the same level of control over your inbound number as you do over your business website domain name, and that the number you invest in will allow you to pursue your business expansion goals without future limitations.

Our business consultants can help you choose the best option for your business, call 1300 255 835 or
send us an enquiry today.

Read more about 1300 numbers or 1800 numbers.

Are 1300 numbers free to call?

The short answer is no. But the longer (and more interesting) answer is that you CAN receive free calls on your 1300 Number.

For those not familiar with 1300 Numbers, these are computerised “inbound” numbers used by many businesses, government agencies and not-for-profit organisations. These numbers provide two major benefits:

  • Incoming calls can be directed to ANY phone (e.g. mobiles, landlines, VoIP phones), which gives the number holder a lot of flexibility in how they use their number.
  • Callers can dial the number for the cost of a local call from ANY landline in Australia—no long distance rates. This helps to encourage callers from across the country.

How much does it cost to call a 1300 number?

When dialled from any Australian landline (including VoIP landlines), a 1300 Number is the cost of a local call (typically around 35¢).

When dialled from a Mobile, the cost is determined by the caller’s mobile carrier. Some carriers charge the same rate as for local landline calls, while others charge standard mobile rates. Also, some carriers include 1300 Number calls in their caps, while others charge for them separately. It’s a good idea to check our contract to see what YOUR carrier charges for calls to 1300 Numbers.

How much does the business pay?

Businesses pay a monthly fee for their 1300 Number, and then there are additional costs for some incoming calls.

But wait… this is where the 1300 Numbers Free part comes in!

Many 1300 Number providers offer plans that include FREE Talk Time for local landline-to-landline calls. For example, Alltel’s popular Saver plan includes 30 minutes FREE talk time and our Super Saver plan gives you UNLIMITED FREE talk time for every local call you receive that originates from a landline and that you answer on your landline.

That means that if your business services only your local area, your 1300 Number could potentially cost you nothing more than your monthly plan cost, with all calls being covered by FREE talk time minutes.

Give us a call on 1300 ALLTEL (1300 255 835) to find out how your business can benefit from a 1300 Number. Our plans start from just $14 a month and they’re all contract free—we like the word FREE at Alltel!

How do I transfer my 1300/1800 number?

Are you looking to upgrade your 1800 or 1300 number to a premium, business grade service, with great rates and no lock-in contracts? Then why not consider making the switch to Alltel, one of Australia’s leading providers of inbound 1800 and 1300 numbers.

Transfer your number at any time – it’s quick and easy!

Simply provide us with your phone number and the your telco account number which your current provider can give you and we’ll take care of the rest!

You’ll need to provide this information whether you transfer your number online or over the phone, so it’s a good idea to have the information with you before you call or access our online application.

How long will it take to transfer my number?

Our goal is to deliver your new service with no downtime.

To help us do this you should allow between five and seven working days. This provides our consultants with time to process your paperwork, to liaise with your current provider, organise the setup of your account and to activate your number on our system.

Whilst this is being organised, you should not experience any downtime with your number.

Email our Business Consultants for advice on how to manage the transfer of your number to avoid any downtime. You can also phone us on 1300 255 835.

Can I keep my number if I relocate?

All of our 1800 and 1300 numbers are portable. If you move locations, you can change your destination number by calling our Business Consultants on 1300 50 10 50 or by emailing us. You don’t have to notify your customers as your phone number will remain unchanged.

Transfer your number now?

Why wait? The link below will take you to our online transfer form. If you need some help, contact our Business Consultants on 1300 255 835, or send us an email to get the transfer process started.

Transfer my number

Why should my business have a 1300 or 1800 number?

Having a 1800 number encourage more customers to call by making your business more attractive to potential customers with a professional image and local cost calls from any Australian landline.

Further to this, your 1800 number shows callers they’re dealing with a serious business – especially when compared against competitors who advertise only a mobile number!