FAQFrequently Asked Questions
Business Phone Systems
Virtual Office Services
Your Alltel Inbound Number service includes Australia-wide, State-based, Time & Day-based routing, Call Splaying, Call Forwarding, and Call Barring options for free.
Definitely! Complex routing schemes such as Region-based, Area-based, Exchange-based, and Postcode Prompting can be added to your service for an additional charge.
You may call us at 1300 255 835, send an email to email@example.com, or send a change request through the customer portal at my.alltel.com.au. Our B2B specialists will be happy to assist you with any changes to your call routing.
Customers with Advance plans can manage and make changes to their call routing through the portal access provided by Alltel.
Changing answerpoints and schedules incur a $10 change fee. Complex requests will be quoted.
Requests sent over the phone, email, and through the portal have a turnaround time of up to 1 business day.
Changes done through the portal are applied in real-time.