Alltel FAQ - Smartnumbers


How do I buy a Smartnumber?

Smartnumbers are regulated by the Australian Communications and Media Authority. The rights of use to these numbers can be purchased directly from

You can get your own Smartnumber in four steps:

  1. Use the search tool to check the availability and select your preferred number/s.
  2. Create an account and pay a one-time registration fee of $35.
  3. Review and agree to the terms and conditions.
  4. Pay for the number by credit card to secure it immediately. EFT and BPAY® are also accepted, but these payment methods take longer to process. Take note that until payment is received, your number will be available for others to purchase.

How much do Smartnumbers cost?

Smartnumbers prices start from $250 upwards. The greater the demand and memorability of a number, the higher its cost.

How do I activate my Smartnumber?

Once you have received the paperwork for your Smartnumber, the process of activating your number is pretty much the same with any Alltel Inbound Number.

Simply select from Alltel’s range of 13, 1300, and 1800 plans, and our B2B specialists will have your number up and running in no time.

How long can I keep my Smartnumber inactive?

Your Smartnumber must be activated within 3 years of allocation. If it is not connected with a provider within this period, or if gets disconnected and remains inactive within 3 years, you will lose the rights of use to the number and it will be returned to ACMA’s pool of numbers.

Can I get a longer phoneword to spell my business name or product?

Yes. 1300 and 1800 Smartnumbers are typically followed by six digits, while 13 numbers are trailed by four digits. However, you can get a Smartnumber that’s longer than the usual ten digits. Our system can simply be configured to ignore all additional numbers.

What are my options if the Smartnumber I want is not available?

Finding a good Smartnumber that’s available and within your budget requires a lot of patience and creativity. If your first option for a 1300 number is unavailable, try it as an 1800 number instead. You can also spell out your phoneword using numbers that sound like words, i.e. four and eight.