Frequently Asked Questions

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Virtual Office

General
What are virtual office services?

Virtual office services are business tools that are easy to adapt and don’t require sophisticated equipment. These include online fax, voice to email, and virtual business addresses. These services are highly recommended for start-ups and small businesses that need affordable, yet cost-effective tools for operations. They are also preferred by medium to large enterprises who prioritise flexibility and mobility.

What is the difference between a serviced office and a virtual office?

As a start-up, it’s important to manage your costs to ensure you have enough resources for growth. Choosing a virtual office allows you to cut costs on a security desposit and monthly rental for a serviced office. It also gives you the opportunity to accomplish work at home or outside of your office, making it easier to address urgent customer concerns.

Can you help me put together a virtual office solution for my business?

Absolutely! Our consultants can help you select which Alltel Virtual Office Services are best suited for your needs. You can also opt for our Virtual Office Services Bundle which already includes a 1300/1800 number, a 1300/1800 fax number, a live phone answering service, and a Fax2Email/Email2Fax service.

Fax2Email
Why does my business need Fax2Email?

An efficient and cost-effective solution

Eliminate the cost of a fax machine, dedicated fax landline, electricity, paper, toner and on-going maintenance. No software programs to purchase and install.

Add to your existing Alltel services

Alltel’s Fax2Email service is compatible with your existing Alltel 13, 1300 and 1800 Numbers, Local Connect Numbers, Hosted Phone System, Business VoIP and SIP Trunking services.

Access faxes from any device connected to the Internet

Receive and send faxes from anywhere that you have email access, including using a smartphone—anywhere, anytime.

Go “green” to help save money and the environment

Be friendly to the environment by printing only the faxes (or pages) you require. Save money by using less electricity, paper and ink—plus you’ll recycle fewer printer ink cartridges.

Keep your confidential faxes secure

Faxes are sent directly to your email account, so you don’t need to worry about confidential faxes left sitting in the fax machine for anyone to see.

Manage faxes (and other electronic messages) more efficiently

Faxes are easier to store, forward and manage when they’re in digital format. Incorporate Alltel’s Fax2Email service into an overall unified messaging solution for your business to better manage all digital communications.

Make it easy to connect, with no annoying busy signals

Your faxes go directly to our processing centre where we have multiple incoming and outgoing lines, so your customers will never hear a busy signal when sending a fax to you.

Do I need to download software or an app to receive faxes online?

No. As a virtual service, all faxes will be processed in our fax server. All you will need is to designate an active email address where your faxed documents will be sent.

How do I send fax messages online?

Simply attach your document to an email, and send it to the custom email address that we have provided along with the fax number of your recipient.

Can I change the assigned email for my online fax?

Yes you can. However, please take note that charges apply to changing email addresses or resending fax messages.

Is my Fax2Email service compatible with other Alltel services?

Absolutely! Aside from a standalone service, your Fax2Email service can come as part of the Virtual Office Services Bundle or as an add-on to your Inbound Numbers, Local Connect Numbers, and Hosted Phone Systems.

Can I get Email2Fax as a standalone service?

No. A Fax2Email service is required to get this bonus service.

What file types are supported by this service?

Fax messages received by our server are converted into either TIFF or PDF files. When sending documents, supported file types include Word, Excel, PDF, and JPEG.

How long does it take to send and receive faxes?

Transmission of a one-page fax takes about a minute. Multi-page faxes will take less time since the connection is only established once. A ten-page fax usually takes 5 minutes or less.

Voice2Email
Why does my business need Voice2Email?

Respond to important calls in a timely manner

Be notified immediately when you receive a message. Prioritise call backs to ensure that urgent matters are handled quickly.

Ignore the phone (when required) to increase productivity

Focus on important work without constant interruptions caused by a ringing phone. Review your Voice2Email messages as they come in and prioritise your work and call backs.

A cost effective and convenient way to capture sales leads

Voice2Email is a great solution for capturing caller details from things like competition hotlines. Callers will hear your custom recording, and then leave messages that you can have sent to a dedicated email address. Useful for ANY service where you want to repeat the same message to all callers and get them to leave a message.

Access messages from any device connected to the Internet

Receive and review messages from anywhere that you have email access, including using a smartphone—anywhere, anytime. Check your messages at times where it could be inconvenient (or impolite) to receive a phone call.

Leave reminder notes for yourself quickly and easily

In less time than it takes most of us to write an email, send a text message or log in to a calendar to set up an appointment, you can simply phone your Voice2Email number and leave a message. That reminder will be waiting in your email when you get back to work.

Keep connected when you’re away from the office

There’s no need to log in to your business voicemail at regular intervals to check for messages. Instead, you can receive email notifications on your laptop or phone, and know immediately when someone leaves a message.

Manage messages more efficiently

Messages are easier to store, forward and manage when they’re in digital format. Incorporate Alltel’s Voice2Email service into an overall unified messaging solution for your business to better manage all digital communications.

Personalise your Voice2Email greeting to reflect YOUR business

Create your own personalised welcome message that greets all callers when they reach your Voice2Email service. If required, Alltel can arrange professional recording of your message (additional fees apply).

Voice2Email works with your existing Alltel services

Alltel’s Voice2Email service is compatible with your existing 13, 1300 and 1800 Numbers Numbers.

Do I need to download software or an app to receive my voice messages online?

No. As a completely virtual service, all your voicemail is processed at our server for conversion, before it is sent to you. All you need is to assign an active email address where you wish to receive your voice messages.

How do I retrieve my voicemail online?

All voice messages are sent as a sound file attachment to your designated email address. Simply double click on your attachment and listen to it from any of your devices.

Do you charge per message?

No. Instead of counting the number of messages you receive, your rates are quoted by the minute, and your service is billed pro-rata by 1-second increments.

Can I use my own recorded greeting?

Yes you can. You may also choose to have one professionally recorded by one of our professional voice over talents.

Is my Voice2Email service compatible with other Alltel services?

Definitely! Your Voice2Email service can be a standalone service, come as part of the Virtual Offices Bundle, or it may come included as standard with your Local Connect or Hosted Phone System at no additional cost.

What file type is supported by this service?

All received messages are converted to .WAV files and can be played from most standard music players.

I mistakenly deleted the email, can I get another copy of my messages?

Every time you receive a voice message, a copy is also sent to your Alltel portal. You may get a copy of your messages by signing in to your portal.

Business Intro
Why does my business need a business greeting?

Welcome all callers with a professional and friendly greeting

Calls are answered exactly the way you want, each and every time. Use those first seven seconds to make the right impression and get things off to the best possible start.

A great addition to your live answering service

Alltel’s Business Intro ensures that your business name is announced correctly every time the phone is answered. This is especially important for businesses with names that are difficult to pronounce.

Answer ALL calls using the correct business name

This one is very useful for anyone running multiple businesses, each of which has its own name and phone number. Your Business Intro service greets callers using the name of the business the customer dials BEFORE the call is transferred through to you.

Ideal for any home-based business

When you’re running a business from home, there may be times when someone else answers the phone before you do. Business Intro ensures that ALL incoming calls are answered in your business name.

Add to your existing inbound number

Alltel’s Business Intro service can be integrated with your existing Inbound numbers, including 13, 1300 and 1800 Numbers and Alltel Local Connect Numbers. ALL of your callers will be greeted with your pre-recorded messagebefore their calls are connected through to you on your mobile or landline, or to your receptionist or live answering service.

Select from Alltel’s range of voice talent

Alltel offers either male or female [voice talent professionals] to record your greeting. Choose the voice that best represents your business.

Great for promotions and competition hotlines

Use a brief, pre-recorded message to welcome callers to your promotion or competition hotline, before asking them to leave a message (or having the call connected through to you).

Is it possible to add information other than my business name to my greeting?

Yes. You may add a brief background of your business or your hours of operation along with your business name.

How long does my business greeting need to be?

Standard greetings can be a maximum of 20 words. A longer greeting may also be quoted for you if required.

Can I use this greeting for my Live Answering Service?

Sure! Your Business Intro greeting can played before a call is connected to any of your preferred numbers, including your Live Answering Service.

Is my Business Intro service compatible with other Alltel services?

Yes. This service may be used in combination with 1300, 1800, 13, and Local Connect Numbers. These also come included as a standard feature with Alltel Local Connect Plus and Hosted Phone Systems.

Do I need to provide my own recording?

You may use your own recorded greeting, or you may choose to have one recorded by our professional voice talents. Please take note that the cost of the recording is not included with the service.

Voiceover Recording
Which Alltel services can be customised with a professional Voiceover Recording?

You can customise your Alltel Business Intro and Voice Prompt IVR Menus by choosing from our selection professional voice talent.

How many voice talents can I choose from?

We have a wide selection of male and female voice talent that you can choose from. Listen to our voice samples to choose the perfect voice for your business.

How much do Voiceover Recordings cost?

Prices for this service depend on the length and complexity of the recording. Get in touch with our business consultants to get a detailed quote.

Voice Prompt (IVR) Menu
Why does my business need a Voice Prompt (IVR) Menu?

Welcome all callers with a professional and friendly greeting

Your IVR menu answers all calls exactly the way you want, each and every time. Project a professional image and make a great first impression.

Make your business look big (before you’re big)

Calls are answered exactly the way you want, each and every time. Use those first seven seconds to make the right impression and get things off to the best possible start.

Connect customer calls faster

It’s fast and easy for customers to connect their own calls to the correct person or department. There’s no effort required on your part!

Add to your existing Alltel services

Alltel’s Call Forwarding IVR Menu service can be integrated with your existing 13, 1300 and 1800 Numbers and is included as a standard feature with Alltel’s Hosted Phone System.

Integrate with your live answering or Voice2Email service

Include a menu option for callers who want to speak to an operator and automatically direct all of those calls to your Alltel Live Answering Service. And for those who want to leave a message, provide an option that directs calls to your Voice2Email service.

Keep your distributed team connected

Even if you’re not all located in the same physical office, customers can reach the entire team using a single incoming phone number. Menu options can connect to people based in different offices and even different states!

Keep customers informed about service interruptions

Use your IVR greeting to tell callers about any service interruptions and when services will return to normal. This provides most callers with the answer they are after without requiring them to wait on the line until someone is available to take their call.

Select from Alltel’s wide range of voice talent

If required, you can get your VIR menu options professionally recorded. Alltel has a range of both make and female voice talent professionals available. Choose the voice that best represents your business.

Can I add a prompt for numbers to external offices?

Yes. A Voice Prompt (IVR) Menu service makes it easy to connect multiple sites and outsourced departments under one business number.

Are Voice Prompt (IVR) Menus compatible with other Alltel services?

Yes. Your Voice Prompt (IVR) Menu is compatible with Alltel 13, 1300, and 1800 numbers. It is also included as a standard feature with Alltel Hosted Phone Systems at no additional charge.

Is it possible to customise my menu recording?

Yes. You can select a professional voice talent to record your menu through the Alltel Voiceover Recording service. The cost of your recording may vary depending on the length and complexity of the menu. Get in touch with our business consultants to get a detailed quote.

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Inbound numbers Live answering Business phone systems Internet Virtual office
General Fax2Email Voice2Email Business Intro Voiceover Recording Voice Prompt (IVR) Menu
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Virtual Office

General Fax2Email Voice2Email Business Intro Voiceover Recording Voice Prompt (IVR) Menu
General
What are virtual office services?

Virtual office services are business tools that are easy to adapt and don’t require sophisticated equipment. These include online fax, voice to email, and virtual business addresses. These services are highly recommended for start-ups and small businesses that need affordable, yet cost-effective tools for operations. They are also preferred by medium to large enterprises who prioritise flexibility and mobility.

What is the difference between a serviced office and a virtual office?

As a start-up, it’s important to manage your costs to ensure you have enough resources for growth. Choosing a virtual office allows you to cut costs on a security desposit and monthly rental for a serviced office. It also gives you the opportunity to accomplish work at home or outside of your office, making it easier to address urgent customer concerns.

Can you help me put together a virtual office solution for my business?

Absolutely! Our consultants can help you select which Alltel Virtual Office Services are best suited for your needs. You can also opt for our Virtual Office Services Bundle which already includes a 1300/1800 number, a 1300/1800 fax number, a live phone answering service, and a Fax2Email/Email2Fax service.

Fax2Email
Why does my business need Fax2Email?

An efficient and cost-effective solution

Eliminate the cost of a fax machine, dedicated fax landline, electricity, paper, toner and on-going maintenance. No software programs to purchase and install.

Add to your existing Alltel services

Alltel’s Fax2Email service is compatible with your existing Alltel 13, 1300 and 1800 Numbers, Local Connect Numbers, Hosted Phone System, Business VoIP and SIP Trunking services.

Access faxes from any device connected to the Internet

Receive and send faxes from anywhere that you have email access, including using a smartphone—anywhere, anytime.

Go “green” to help save money and the environment

Be friendly to the environment by printing only the faxes (or pages) you require. Save money by using less electricity, paper and ink—plus you’ll recycle fewer printer ink cartridges.

Keep your confidential faxes secure

Faxes are sent directly to your email account, so you don’t need to worry about confidential faxes left sitting in the fax machine for anyone to see.

Manage faxes (and other electronic messages) more efficiently

Faxes are easier to store, forward and manage when they’re in digital format. Incorporate Alltel’s Fax2Email service into an overall unified messaging solution for your business to better manage all digital communications.

Make it easy to connect, with no annoying busy signals

Your faxes go directly to our processing centre where we have multiple incoming and outgoing lines, so your customers will never hear a busy signal when sending a fax to you.

Do I need to download software or an app to receive faxes online?

No. As a virtual service, all faxes will be processed in our fax server. All you will need is to designate an active email address where your faxed documents will be sent.

How do I send fax messages online?

Simply attach your document to an email, and send it to the custom email address that we have provided along with the fax number of your recipient.

Can I change the assigned email for my online fax?

Yes you can. However, please take note that charges apply to changing email addresses or resending fax messages.

Is my Fax2Email service compatible with other Alltel services?

Absolutely! Aside from a standalone service, your Fax2Email service can come as part of the Virtual Office Services Bundle or as an add-on to your Inbound Numbers, Local Connect Numbers, and Hosted Phone Systems.

Can I get Email2Fax as a standalone service?

No. A Fax2Email service is required to get this bonus service.

What file types are supported by this service?

Fax messages received by our server are converted into either TIFF or PDF files. When sending documents, supported file types include Word, Excel, PDF, and JPEG.

How long does it take to send and receive faxes?

Transmission of a one-page fax takes about a minute. Multi-page faxes will take less time since the connection is only established once. A ten-page fax usually takes 5 minutes or less.

Voice2Email
Why does my business need Voice2Email?

Respond to important calls in a timely manner

Be notified immediately when you receive a message. Prioritise call backs to ensure that urgent matters are handled quickly.

Ignore the phone (when required) to increase productivity

Focus on important work without constant interruptions caused by a ringing phone. Review your Voice2Email messages as they come in and prioritise your work and call backs.

A cost effective and convenient way to capture sales leads

Voice2Email is a great solution for capturing caller details from things like competition hotlines. Callers will hear your custom recording, and then leave messages that you can have sent to a dedicated email address. Useful for ANY service where you want to repeat the same message to all callers and get them to leave a message.

Access messages from any device connected to the Internet

Receive and review messages from anywhere that you have email access, including using a smartphone—anywhere, anytime. Check your messages at times where it could be inconvenient (or impolite) to receive a phone call.

Leave reminder notes for yourself quickly and easily

In less time than it takes most of us to write an email, send a text message or log in to a calendar to set up an appointment, you can simply phone your Voice2Email number and leave a message. That reminder will be waiting in your email when you get back to work.

Keep connected when you’re away from the office

There’s no need to log in to your business voicemail at regular intervals to check for messages. Instead, you can receive email notifications on your laptop or phone, and know immediately when someone leaves a message.

Manage messages more efficiently

Messages are easier to store, forward and manage when they’re in digital format. Incorporate Alltel’s Voice2Email service into an overall unified messaging solution for your business to better manage all digital communications.

Personalise your Voice2Email greeting to reflect YOUR business

Create your own personalised welcome message that greets all callers when they reach your Voice2Email service. If required, Alltel can arrange professional recording of your message (additional fees apply).

Voice2Email works with your existing Alltel services

Alltel’s Voice2Email service is compatible with your existing 13, 1300 and 1800 Numbers Numbers.

Do I need to download software or an app to receive my voice messages online?

No. As a completely virtual service, all your voicemail is processed at our server for conversion, before it is sent to you. All you need is to assign an active email address where you wish to receive your voice messages.

How do I retrieve my voicemail online?

All voice messages are sent as a sound file attachment to your designated email address. Simply double click on your attachment and listen to it from any of your devices.

Do you charge per message?

No. Instead of counting the number of messages you receive, your rates are quoted by the minute, and your service is billed pro-rata by 1-second increments.

Can I use my own recorded greeting?

Yes you can. You may also choose to have one professionally recorded by one of our professional voice over talents.

Is my Voice2Email service compatible with other Alltel services?

Definitely! Your Voice2Email service can be a standalone service, come as part of the Virtual Offices Bundle, or it may come included as standard with your Local Connect or Hosted Phone System at no additional cost.

What file type is supported by this service?

All received messages are converted to .WAV files and can be played from most standard music players.

I mistakenly deleted the email, can I get another copy of my messages?

Every time you receive a voice message, a copy is also sent to your Alltel portal. You may get a copy of your messages by signing in to your portal.

Business Intro
Why does my business need a business greeting?

Welcome all callers with a professional and friendly greeting

Calls are answered exactly the way you want, each and every time. Use those first seven seconds to make the right impression and get things off to the best possible start.

A great addition to your live answering service

Alltel’s Business Intro ensures that your business name is announced correctly every time the phone is answered. This is especially important for businesses with names that are difficult to pronounce.

Answer ALL calls using the correct business name

This one is very useful for anyone running multiple businesses, each of which has its own name and phone number. Your Business Intro service greets callers using the name of the business the customer dials BEFORE the call is transferred through to you.

Ideal for any home-based business

When you’re running a business from home, there may be times when someone else answers the phone before you do. Business Intro ensures that ALL incoming calls are answered in your business name.

Add to your existing inbound number

Alltel’s Business Intro service can be integrated with your existing Inbound numbers, including 13, 1300 and 1800 Numbers and Alltel Local Connect Numbers. ALL of your callers will be greeted with your pre-recorded messagebefore their calls are connected through to you on your mobile or landline, or to your receptionist or live answering service.

Select from Alltel’s range of voice talent

Alltel offers either male or female [voice talent professionals] to record your greeting. Choose the voice that best represents your business.

Great for promotions and competition hotlines

Use a brief, pre-recorded message to welcome callers to your promotion or competition hotline, before asking them to leave a message (or having the call connected through to you).

Is it possible to add information other than my business name to my greeting?

Yes. You may add a brief background of your business or your hours of operation along with your business name.

How long does my business greeting need to be?

Standard greetings can be a maximum of 20 words. A longer greeting may also be quoted for you if required.

Can I use this greeting for my Live Answering Service?

Sure! Your Business Intro greeting can played before a call is connected to any of your preferred numbers, including your Live Answering Service.

Is my Business Intro service compatible with other Alltel services?

Yes. This service may be used in combination with 1300, 1800, 13, and Local Connect Numbers. These also come included as a standard feature with Alltel Local Connect Plus and Hosted Phone Systems.

Do I need to provide my own recording?

You may use your own recorded greeting, or you may choose to have one recorded by our professional voice talents. Please take note that the cost of the recording is not included with the service.

Voiceover Recording
Which Alltel services can be customised with a professional Voiceover Recording?

You can customise your Alltel Business Intro and Voice Prompt IVR Menus by choosing from our selection professional voice talent.

How many voice talents can I choose from?

We have a wide selection of male and female voice talent that you can choose from. Listen to our voice samples to choose the perfect voice for your business.

How much do Voiceover Recordings cost?

Prices for this service depend on the length and complexity of the recording. Get in touch with our business consultants to get a detailed quote.

Voice Prompt (IVR) Menu
Why does my business need a Voice Prompt (IVR) Menu?

Welcome all callers with a professional and friendly greeting

Your IVR menu answers all calls exactly the way you want, each and every time. Project a professional image and make a great first impression.

Make your business look big (before you’re big)

Calls are answered exactly the way you want, each and every time. Use those first seven seconds to make the right impression and get things off to the best possible start.

Connect customer calls faster

It’s fast and easy for customers to connect their own calls to the correct person or department. There’s no effort required on your part!

Add to your existing Alltel services

Alltel’s Call Forwarding IVR Menu service can be integrated with your existing 13, 1300 and 1800 Numbers and is included as a standard feature with Alltel’s Hosted Phone System.

Integrate with your live answering or Voice2Email service

Include a menu option for callers who want to speak to an operator and automatically direct all of those calls to your Alltel Live Answering Service. And for those who want to leave a message, provide an option that directs calls to your Voice2Email service.

Keep your distributed team connected

Even if you’re not all located in the same physical office, customers can reach the entire team using a single incoming phone number. Menu options can connect to people based in different offices and even different states!

Keep customers informed about service interruptions

Use your IVR greeting to tell callers about any service interruptions and when services will return to normal. This provides most callers with the answer they are after without requiring them to wait on the line until someone is available to take their call.

Select from Alltel’s wide range of voice talent

If required, you can get your VIR menu options professionally recorded. Alltel has a range of both make and female voice talent professionals available. Choose the voice that best represents your business.

Can I add a prompt for numbers to external offices?

Yes. A Voice Prompt (IVR) Menu service makes it easy to connect multiple sites and outsourced departments under one business number.

Are Voice Prompt (IVR) Menus compatible with other Alltel services?

Yes. Your Voice Prompt (IVR) Menu is compatible with Alltel 13, 1300, and 1800 numbers. It is also included as a standard feature with Alltel Hosted Phone Systems at no additional charge.

Is it possible to customise my menu recording?

Yes. You can select a professional voice talent to record your menu through the Alltel Voiceover Recording service. The cost of your recording may vary depending on the length and complexity of the menu. Get in touch with our business consultants to get a detailed quote.