Alltel FAQ - Reception Connect


Can I customise how my calls are answered?

As a message taking service, you may select one of our standards scripts or you can create a personalised greeting for an added cost.

Can messages be left for specific departments?

Yes. A feature booster can be added to your service, so messages can be taken for individual departments within your business and even for individual team members. This helps ensure that information gets to the correct person quickly.

Can I connect teams and departments from separate sites or locations?

Definitely. This service is a great way to give customers a consistent experience over the phone. Your virtual receptionist can be configured to support multiple users, teams, and departments regardless of where they are located.

Can I forward messages sent through SMS or email to more than one recipient?

Yes, you can configure multiple recipients for your SMS and email notifications. A $2 monthly charge applies per email address, and $10 monthly charge per mobile number applies.

Can I add additional questions for my callers?

Yes. You can add up to 3 questions at $10 each monthly.

How many users can my service support?

You can add up to 10 teams or departments to your Reception Connect service.