What happens if my Direct Debit is dishonoured and I don’t pay my bill?

The telecommunications industry suffers from huge levels of bad debt.

Accordingly, Alltel has a VERY strict credit management and payment policy. After all, we are extending you credit and we expect your account to be paid when due.

We believe it is good financial management and in the interests of our company and our other customers to strictly manage outstanding debts within the requirements of the Trade Practices Act, the ACMA and the Telecommunications Industry.

If you are experiencing financial difficulty,

  1. you should immediately contact our office to inform us and discuss payment of your account and.
  2. a community financial counselor or consumer advocate may be able to help you with your financial situation. Contact your local community services department or financial counselor or consumer advocate.