Alltel Fees and ChargesDownload PDF

The following fees may apply in addition to your monthly charges. All prices exclude GST.

Change Fees

Plan Upgrades and Downgrades

Inbound Numbers

Inbound Number Routing

Live Answering

Fax2Email/Voice2Email

Voice Prompt Menus (IVR)

Account Management and Billing

Emergency/Urgent changes surcharge

Service reconnection (after suspension or cancellation)

Change Fees

All basic changes, except for Hosted PBX services, can be made through the My.Alltel portal free of charge.

Description

Business hours M-F 8am-4pm AEST/AEDT, except public holidays

After-hours

Inbound NumbersSingle answerpoint

$10

$50

 Complex routing

$40

$100

Live AnsweringSimple changes name, number, email

$15

$50

 Complex changes

To be quoted

To be quoted

 Changes that do not affect billing

$15 per request

$50 per request

Hosted PBXChanges made via the SmartConnect portal are free of charge. All other changes will be quoted in advance.

$80 per hour, billed in 15 minute increments $60 minimum charge

$150 per hour, billed in 15 minute increments $100 minimum charge

Fax2EmailChanges to sender and recipient emails

$15 per request

$50 per request

Voice2EmailChanges to assigned emails, PIN, and updates to greeting file

$15 per request

$50 per request

Local ConnectRoute Local Connect number to

$15 per request

$50 per request

 Allow phone to ring for

$15 per request

$50 per request

 If call is unanswered, divert call to

$15 per request

$50 per request

 Enable missed call notification

$15 per request

$50 per request

 Caller ID override

$15 per request

$50 per request

 Enable Voice2Email

$15 per request

$50 per request

 Enable Business Intro

$15 per request

$50 per request

Emergency/Urgent Changes All services

$50

$100

Plan Upgrades and Downgrades

Upgrades come into effect on the next business day. Downgrades take effect at the beginning of the next calendar month.

Description

Cost

Inbound Numbers

Free for STARTER, GROW, & PRO plans $50 for ADVANCE plans

Live Answering Services

Free

Business Phone Systems

Free

Internet

Free

Virtual Office

Free

Bundles

Free

Inbound Numbers

Description

Cost

Setup fee

$19 for STARTER, GROW, & PRO plans $50 for ADVANCE plans

Change to another monthly plan*

Free for STARTER, GROW, & PRO plans $50 for ADVANCE plans**

Change answerpoint / destination number

$15

Change IVR answerpoint / destination number

$15

Set up costs for Business Intro Includes professional recording of up to 20 words

$49 additional words to be quoted separately

Update Business Intro recording e.g. new script, different voice professional

$40

Cancel service within the first 12 months

$25

Transfer/Port-away service to another carrier within the first 12 months

$75

Inbound Number Routing

The following fees apply to simple routing schemes only. Additional fees may apply for complex routing/ barring configurations, and will be quoted in advance.

Description

Cost

Australia-wide routing one answerpoint

Free

State-based routing

Free

Region-based routing

Setup $49 Monthly $29

Area-based routing

Setup $79 Monthly $49

Exchange-based routing

Setup $149 Monthly $79

Time and day-based routing

Free

Call Splaying

Free

Call Forward

Free

Call Barring

Free

Postcode Prompting

Setup $199^ Monthly $99

Change routing/timing

$10

Change other routing options

To be quoted

Live Answering

Description

Cost

Setup fee

$25 per master account $10 for each team member*

Set up non-standard greeting/script**

$30 + standard setup fee

Add new team member or change contact details

$25 for master account $10 for each team member

Change to another monthly plan

Free

Change greeting

$15

Change non-standard greeting/script**

$40 + standard change fee

Change receiving mobile number or email address

$10

Add another mobile number to receive messages

$10

Forward messages to an additional mobile number

0.27¢ per message applies to Messages 24/7 only

Fax2Email/Voice2Email

Description

Cost

Setup Fax2Email/Voice2Email includes a dedicated local number

$10

Setup Email2Fax

Free

Change to another monthly plan

Free

Change email address to receive messages

$10

Resend Fax2Email/Voice2Email message

$10

Voice2Email: Record professional greeting/message optional

$49 – $200*

Voice2Email: Upload custom audio greeting

$10

Voice Prompt Menus (IVR)

Description

Cost

Main Menu Setup 1-5 call forward IVR numbers

$99

Each additional sub-menu 1-3 call forward IVR numbers

$30

$49 – $200* based on quote

Change IVR audio reproduction

Quote*

Emergency/Urgent changes surcharge

Description

Cost

Request received before 4:00pm normal business days*

$50

Request received after 4:00pm normal business days or outside normal business hours

$100

Service reconnection (after suspension or cancellation)

Description

Cost

13/1300/1800 Number after suspension

$20

13/1300/1800 Number after cancellation

$100

Live Answering Service

$25

Fax2Email

$25

Voice2Email

$25

Hosted PBX after suspension

$20

Hosted PBX after cancellation

$100