Fees and Charges

The following fees may apply in addition to your monthly plan charges. Prices shown do not include GST.

Inbound (13/1300/1800) numbers

Set up fee $19
Change to another monthly plan* FREE
Change answerpoint/destination number $10
Change IVR answerpoint/destination number $15
Set up Business Intro includes professional recording of up to 20 words (additional wording quoted) $49
Update Business Intro recording (e.g. new script, different voice professional) $40

*Upgrade plans any time for free: changes come into effect on the next business day.

*Downgrade plans any time for free: changes come into effect at the beginning of the next calendar month.

Inbound number routing

Australia-wide routing (one answerpoint) FREE
State-based routing FREE
Region-based routing Set Up $49, Monthly fee $29
Area-based routing Set Up $79, Monthly fee $49
Exchange-based routing‡ Set Up $149, Monthly $79
Time and day-based routing FREE
Call Splaying FREE
Call Forward FREE
Call Barring FREE
Postcode Prompting Set Up $199^, Monthly fee $99
Change Routing/Timing $10
Change other routing options Quote

*Additional fees may apply for complex routing/barring configurations.

‡ Includes up to 19 answerpoints. $5 per additional answerpoint).

^Includes up to 30 answerpoints. $5 per additional answerpoint). Includes standard greeting “Thank you for calling. Please enter your postcode.” You can also create a custom greeting using our Business Intro service (from just $10 per month) $49 Set-up fee including 20 words professionally recorded.

Live answering

Set up fee $25 for master account$10 for each team member
Set up non-standard greeting/script† $30 + standard set up fee
Add new team member or change contact details $25 for master account$10 for each team member
Change to another monthly plan* FREE
Change Greeting $15
Change non-standard greeting/script† $40 + standard change fee
Change “message to” SMS or email address $10
Add another SMS to receive messages $10

*Upgrade plans any time for free: changes come into effect on the next business day.

*Downgrade plans any time for free: changes come into effect at the beginning of the next calendar month.

† Standard script includes greeting caller in your business name and offering to take a message. Charges apply (in addition to regular setup and change fees) for scripts that require operators to request or offer additional information.

Fax2Email / Voice2Email

Setup Fax2Email/Voice2Email (includes a dedicated local number) $10
Setup Email2Fax FREE
Change to another monthly plan FREE
Change email address to receive messages $10
Resend Fax2Email/Voice2Email message $15
Voice2Email: Record professional greeting/message (optional) Est $49-$200*
Voice2Email: Upload custom audio greeting $10

* Fee varies depending on length and complexity of message.

Call forwarding menus (IVR)

Main Menu Set-up (1-5 call forward IVR numbers) $99
Each additional sub-menu (1-3 call forward IVR numbers) $30
Record professional menu selection (optional) Est $49-$200*
Change IVR audio (reproduction) Quote*

*Cost will vary depending on level of complexity and length of recording.

Account management and billing

Change of Direct Debit details FREE
View your monthly accounts via online customer portal FREE
“Drill down” to see details of charges via online customer portal FREE
Reprint your invoices via online customer portal FREE
Send or resend invoice $15
Resend online customer portal login details $10
Transfer service(s) from one Alltel account entity to another Alltel account entity
(with no Hosted PBX services)
$25
Transfer service(s) from one Alltel account entity to another Alltel account entity
(with Hosted PBX services)
$150
Direct debit dishonour administration fee $25
Overdue account administration fee $25
Cancel inbound number service $25
Transfer/port-away inbound service to another carrier $75

Emergency/urgent changes surcharge

Request received before 4:00pm normal business days# $50
Request received after 4:00pm normal business days or outside normal business hours# $100

# Normal business hours are 8:30am to 6:00pm AEST Mon-Fri except public holidays.

Service reconnection (after suspension or cancellation)

13/1300/1800 Number (after suspension) $20
13/1300/1800 Number (after cancellation) $100
Live Answering Service $25
Fax2Email $25
Voice2Email $25