Hosted PBX Business Phone Systems with Alltel SmartConnect®

Future-proof your communications with a Hosted PBX service

Gone are the days when having the best business phone system meant installing complicated, bulky, and costly equipment in your office. Today, Hosted PBX phone systems take front and centre as the phone service of choice for business, thanks to its convenience and affordability.

Alltel SmartConnect Hosted Phone System
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Service management made easy through the Alltel portal

Customise your call flow, track your usage, change service settings, and access free reports through your own self-managed web portal.

What is Hosted PBX?

Also known as a Virtual PBX service, a hosted PBX service keeps your phones connected using equipment that’s located and maintained outside your office. Instead of running lines to the copper network, your service is hosted on your provider’s servers and delivered to you over the internet. This eliminates the trouble of new cabling, configuration, and maintenance—all while significantly cutting down your phone bill.

Alltel SmartConnect® is our range of enterprise-grade hosted phone systems that deliver basic telephony with advanced call features over the internet. Our SmartConnect® Office and SmartConnect® Executive plans are designed to give businesses an enterprise-grade solution for every price point and need.

Why Get a Hosted PBX Phone System?

  • It’s the word ‘hosted’ that makes all the difference. An Alltel SmartConnect® hosted business phone system provides all of the benefits of a corporate phone service for a fraction of the cost. Delivering your service over the internet significantly cuts down installation, rental, and maintenance costs.
  • Save on long distance costs and encourage collaboration among staff and across sites, with free Alltel to Alltel calls on the same account. Enjoy low rates for local, national, mobile, 13/1300, and international calls billed in 1 second increments, with your hosted PBX service.
  • Going hosted means you don’t need to hire an IT team or sign up for a costly maintenance contract to monitor your service. Our team ensures that your phones up and running 24/7, so your customers are never let down.
  • Unlike premise-based phone systems, all equipment other than your phones are located outside of your premises. This eliminates the threat of security breaches, power outages, inclement weather, or any major disaster in your area.
  • As your hosted PBX provider, Alltel monitors multiple servers located at redundant locations. This means that if one goes down or experiences a system issue, your phone service remains up and active.
  • While the equipment isn’t physically installed in your office, your business still has full control over your service through a self-managed web-based portal. Add and move phone extensions, track your usage, or change configuration settings anytime as your needs change.
  • Hosted phone systems are future-proof voice solutions with endless potential. Unlike legacy phone systems, you don’t need new hardware for every upgrade and additional features. Everything is handled on our end.
  • Have the ability to design a call flow that allows all your leads to be captured over the phone. Our business consultants can help you configure your system to ensure that callers will always be greeted by a friendly voice every time they call your business.
  • Try out new features and build your hosted PBX service as you see fit. Feel free to add or reduce lines as needed. Our team takes the time to know your business to give you the best advise so we can give you the latest in communications technology; while you focus on the main thrust of your business.
  • Offer local call rates to callers from multiple cities and areas, regardless of where your office is located. With virtual numbers that are not bound to one geographic exchange, you can expand operations without the need to install physical lines and open additional locations.
  • Connect multiple sites, remote workers, and outsourced departments under one hosted phone system. Enjoy the freedom of working where you’re most productive through plug & play phones, and enhanced UC (unified communications) capabilities.
  • Your enterprise grade phone system guarantees superior service, backed by responsive support. Enjoy clearer calls, advanced features, and responsive customer service that understands the unique demands of business.
  • Your Direct In Dial (DID) numbers are more than just regular phone numbers. These virtual numbers help widen your presence by giving you a ‘local’ business number for each area you do business in. Encourage more calls by offering local rates to your customers, regardless of where your business is physically located. You have the option to get new numbers or keep your existing landline, VoIP, 1300 and 1800 numbers by transferring your service to Alltel.

Setting-up Your Hosted PBX Service
(Requirements & Hardware)

Your Alltel SmartConnect® service is run over the internet which means the clarity of your calls depends on the quality your connection. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You can determine the compatibility of your connection through a PING test.

You should get results of:

  • Line Quality of Good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet Loss of 0%

Even with good results from a PING test, there are other conditions such as network and router capabilities that may impact your service which a speed test will not see. Heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. Alltel-provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

1 minute call = 234 Kilobytes
1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume one phone being used. If your provider charges for uploads as well as downloads, you will need to double these estimates. Our business consultants will also help you determine how much bandwidth is needed for your service.

Telephone handsets purchased through Alltel come pre configured for plug and play, zero touch setup. We cannot guarantee the operation or compatibility of phones not purchased from Alltel or their compatibility with our network.

Switches, routers and other hardware can be purchased from third parties. As a convenience to our customers, we offer a limited range of hardware for sale, with support being provided through the manufacturers.

Hosted PBX hardware are available for purchase through Alltel. Read our Statement of Standard Warranty.

More great features

Add up to 14 parties to a single call with N-way calling, included with SmartConnect® Executive plans.

Absolutely no minimum term required. We retain our customers through excellent service, not lock-in contracts.

Switch plans as your needs change. Upgrade or downgrade your service anytime at no added cost.

Each hosted phone service includes 1 DID. Additional numbers are available at a low cost.

Installation is easy with plug & play NBN- compatible phones, pre-configured for the Alltel network.

Cut down your monthly phone bill with FREE calls between extensions on the same Alltel account.

Hunt Group, Call Forwarding, and Music on Hold are included with your SmartConnect® Office plan as standard.

Generate reports, track your usage, and manage your services through MyAlltel, a self-managed web portal.

SmartConnect® Hosted PBX Phone System Add-Ons

Alltel hosted PBX phone systems support a full range of advanced yet cost-effective features that boost your productivity and gives your business a professional image. Get in touch with our consultants to get a customised solution for your specific requirements.


Feature Enhancements

Record your calls to ensure the quality of your customer interactions. Use call recordings to provide valuable feedback to your teams, capture information accurately, and improve regulatory compliance with legal or industry standards.

Integrate SmartConnect® with your Customer Relationship Management (CRM) Tool to gain quick access to client and lead information for every call. Identify opportunities and strategise for growth by combining sales and customer service data.

Use your own recording and assign an email address to receive and access voice messages online.


Call Centre Solutions

Provide your business with a fully functional call centre; with basic queueing capabilities & other functions such as agent states, supervising, and reporting.

Get all the features of an Enhanced Call Queue, along with advanced queueing capabilities including Call Forward Selective, Night Service, and Holiday Service.


User Applications

An application that provides your receptionist full visibility over your phone system, and allows them to handle calls for multiple sites and users seamlessly.

A PC console application that allows you to manage calls, check the status of each extension, and distribute calls to connected sites.

Manage the queue and check the call status of each agent through an easy-to-use web application.

Make and receive phone calls over the internet through an application that extends business phone capabilities to your desktop.


Group Add-ons

An IVR solution that gives customers the ability to navigate their own calls to their intended user or department. Create a customised menu for business hours, after-hours and holidays.

Boost your IVR system with additional features such as Call Forward and Call Forward Selective that redirects calls based on pre-set conditions.

Forward calls to the next available user, when the first line in the hunt group is unavailable by customising your Call Forward settings.

Redirect calls to specific users within the hunt group based on a set of pre-determined conditions by configuring your Call Forward and Call Forward Selective settings.

Get a dedicated group voicemail service for your business phone system.


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1300 255 835

Alltel Pty Ltd is a National company servicing businesses Australia-wide.


Melbourne Head-Office

622 Ferntree Gully Road
Wheelers Hill, VIC 3150
Phone: (03) 8513 1300


Level 4, 49 Sherwood Road
Toowong, QLD 4006
Phone: (07) 3077 7277


Suite 1A Level 2, 802 Pacific Highway
Gordon, NSW 2072
Phone: (02) 8355 7333

Postal Address

Alltel Pty Ltd
PO Box 5133
Brandon Park, VIC 3150

Phone numbers

24-hour Hotline

1300 ALLTEL (1300 255 835)


1300 255 855

International Phone

+61 3 8513 1300

International Fax

+61 3 8376 8286

Business Information

Sales and Customer Support Office Hours

8:30am to 6pm AEST Monday to Friday except public holidays

Alltel Pty Ltd

ABN 95 126 744 116

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