Connecting Your Remote Workforce with a Hosted PBX System
Years ago, working from home was only an option for startups that couldn’t afford leases for serviced offices. Thanks to hosted phone systems, things couldn’t be more different today. At present, even the biggest brands allow employees to work remotely in some capacity. Some even employing them full-time.
IP telephony has come a long way, rivaling in-house PBX systems due to its ease of use, affordability, and quality. So how can you take advantage of this technology to connect your remote workforce?
Get a reliable internet service
Unlike in-house systems, a hosted PBX runs over the internet. To get the best results, your service should be strong enough to avoid poor call quality. It must also be able to handle real time virtual tools that are vital for working from home like screen sharing, the cloud, file sharing, video calling, and social media.
Talk to your service provider to check for the minimum requirements to run your hosted phone system. If the current speed doesn’t measure up, or if you do data heavy tasks that congest the network, consider switching to a business grade ADSL.
Utilise a unified phone system
The beauty of a hosted PBX system is that your remote workers can share the same system as your office staff. This helps keep them in the creative loop of the office. Having the same full featured phones not only encourages contact between members of the team, but also helps prevent isolation among colleagues.
Customise your system to suit your needs
Despite its affordability, hosted phone systems offer great value due to its added functions. Call centre solutions let you handle your queues and manage call flow. You can also enhance your system with client application user packs to create a unified communications solution. This means integrating your other devices like desktops and mobile phones to manage and make calls using your business numbers.
Enjoy added savings
Going hosted also spells large savings for you. Adding new users to the system is as easy as getting new extensions. No need for new physical lines. Calls between states are also free as long as they are on the same account. Widen your reach and boost sales by getting direct in dial (DID) numbers in different states and regions so you can provide local call rates to customers across the country.
There is no one size fits all solution to communication, but a hosted system caters to the need for flexibility pretty well. If you’d like to know more about how to connect your remote workforce, give us a call at 1 300 ALLTEL or visit us at www.alltel.com.au.