Do you have an after-hours emergency number in place?
More than any industry, high availability is a must for the medical and social services. When the lives and well-being of your patients are on the line, it’s necessary to have an after-hours solution in place so that patients who need urgent care can immediately get it.
How do you keep the human touch while dealing with patients?
What people need the most during crises and emergencies is a warm and supportive voice at the other end of the line. Sending people to voicemail, especially during emergencies does not help in making them feel at ease with you as their health worker.