Fuel growth with tailored business communication solutions designed for Hospitality & Tourism Businesses
The corner café, the local bistro, the travel agent, the eco-tour operator … you all have common struggles. Here are some common challenges of being in the hospitality and tourism industry, and the solutions our customers tell us help them most
Are first impressions a critical part of your day-to-day operations?
Being in the business of delighting customers means putting your best foot forward at all times. This experience should begin even before they step in the door. Your challenge is to make a lasting impression that will represent the kind of service you want to be known for.
Is your front office a disorganised mess?
Handling reservations, filing payments, taking down messages—much of your business relies on paperwork. When you double book a room or misplace an important message, you’re sure to incite the wrath of your customers. While these may seem like rookie mistakes, these happen more than you’d like to.
Are you finding it difficult to cope with your unconventional hours?
When your clientele comes from all parts of the globe or come in droves of hundreds per day, you’re expected to be available at all hours. But despite best efforts, there are instances when you’ll be short-staffed, especially on holidays and peak seasons. You need to have a back-up plan in place so customers are never left hanging.
Do you have a hard time coordinating between departments and suppliers?
Events can be a pain to plan. But with so much riding on your coordination skills, you need a phone system built features that will not just keep you connected in the office, while on-site, or even between meetings.
The phone is the most important part of any tradie’s toolkit. Select and combine from the following services to make the most your most valuable tool.
Widely-recognised as business numbers, your Alltel 1300 number can be called at local rates across Australia. More than giving you a professional image, this virtual number gives you complete flexibility in customising the way you handle calls.
Have a professional operator who answers calls in your business name, takes your messages & forwards it to you via email or SMS. Alltel Reception Connect is a virtual reception service that handles calls for individuals, provides support for teams, and can even transfer calls to you. Get an office operator for a fraction of the cost.
Get a full-featured, enterprise grade phone system on a small business budget with your Alltel SmarConnect service. This hosted PBX service comes with advanced functionality that impresses customers and lets you handle your business calls efficiently.
Make more room on your desk by getting rid of your bulky fax machine and opting for a virtual fax service. Alltel Fax2Email lets you send and receive faxes through email, making it convenient to organise and retrieve your documents.