Live Answering Service vs Voicemail: Which Makes Customers Happier?
The more lines of communication you open, the faster your business grows. But despite best efforts, it’s simply impossible to answer all calls and queries on your own. It’s a good thing that there are alternatives that let you capture all leads without waiting by the phone all day. So given a choice between an answering service vs voicemail, which would you choose? Both services are useful for taking messages after hours, when you’re in a meeting, or busy with a house call. Though similar in use, these provide very different experiences for your customers. Let’s compare the two to see which will make your customers happier.