Telephone Answering Services

What is a Telephone Answering Service?

A Telephone Answering Service is a professional phone answering service for busy individuals and businesses. Never miss a call again!

Alltel’s Live Answering service is always answered by a professional Australian-based operator. The call is answered in your business name and a message is then forwarded to you via SMS, email, and web portal.

Fact: 75% of callers that reach voicemail won’t leave a message – they take their business elsewhere. With Alltel’s live telephone answering service, you can give your customers a great impression whilst improving your business credibility.


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Live Answering: What is it?1:04

Live Answering: Which service suits me best?1:37

Messages 24/7

what is Messages 24/7?

Messages 24/7 is a telephone answering service available 24 hours, 365 days a year. Australian-based operators answer for a specific person/department, and forwards the message immediately via SMS and email.

ideal for:

Sole operators, small companies, tradies, and startups looking for a basic live phone answering service as a call overflow or after-hours option for their business.

Messages 24/7 Plans start at $29/month

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Team Messenger

what is Team Messenger?

Team Messenger is a business team answering service for multiple people or departments within an organisation. Messages are taken by Australian-based operators and relayed to the appropriate person or team via SMS and email.

ideal for:

Medium-sized and growing businesses looking to share calls and work more effectively within their organisation. This live telephone answering service is also highly recommended for sales, support, and emergency response teams.

Team Messenger Plans start at $39/month

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Reception Connect

what is Reception Connect?

Reception Connect is a virtual reception service that answers calls and checks your availability before connecting the call to you, or takes a message when you’re unavailable.

ideal for:

Any business looking for an affordable, effective alternative to hiring an in-house receptionist. A virtual receptionist makes your business look big and professional, minus the overhead costs.

Reception Connect Plans start at $49/month

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What are the differences between Alltel’s answering services?

Not sure which of our phone answering and messaging services is right for your business? This comparison table can help you choose the right type of call answering service for your business.




24/7 Answering
Australian Operators
No Afterhours Premium
Quick set up
Business Greeting
SMS Message
Email Message
Online Portal Access
Multiple Staff Messaging N/A
Call Transfer – Untimed N/A N/A