A telephone answering service that keeps lines open for new possibilities.

A live answering service keeps you connected to your customers, while giving your business a professional image over the phone. Our trained virtual receptionists will answer calls on your behalf, so you can focus on running your business. You can rely on Alltel Live Answering to deliver excellent customer service 24 hours a day, 365 days a year.

How does a live answering service manage your calls?

How does a live answering service manage your calls?

Forwards to
your mobile

Customer call your business

Alltel live answering centre

Professional operator

Takes your message

Forwards to
your Email

What is a live answering service?

Live telephone answering services is a virtual reception service that answers on your behalf, when you're too busy to take phone calls. When activated, calls to your designated numbers are redirected to a professional operator who answers your calls and takes messages for you.

How phone answering services work

Phone answering services work by redirecting your landline, mobile, VoIP lines, or 1300/1800 number to live operators that answer calls in your business name. Your messages are taken and forwarded immediately via SMS and email. This service can be configured into a complete virtual reception service by adding advanced concierge features and extending support to multiple staff and teams.

Hello, my name is Laura and I’ll be your Virtual Receptionist today. Before we start, can you tell me a little about yourself?
Would you like me to connect your calls directly to you?

Listen to a demo call with a concierge booster.


What if your line is unavailable for transfer?
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How many calls will I be answering for you per day?
Would you like me to answer calls for different departments?
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Listen to how calls for departments are managed by your virtual receptionist.

Additional department

Would you like me to forward additional copies of your messages?
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- +
Would you like me to answer your calls with a personalised greeting?
Would you like me to ask your callers additional questions?
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Would you like me to end your calls with a personalised sign-off?
LauraVirtual Receptionist
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Business Details

A phone messaging service that puts your best foot forward

Virtual office services like phone answering gives you an edge by having real operators answer calls. Not only does it give the impression of an established business, it also encourages your callers to leave a message and their details. Never miss a call again with your live answering service.

Now we can relax knowing Alltel is there 24/7 to cover our customer calls ‘LIVE’ if the phone is unanswered in three rings at the office.

— Andy Pudmenzk | Big Budda Boom


Highly trained local operators

We don’t outsource your calls overseas. Our operators are all Australian based native speakers, available to you 24/7.

Easy activation

We’ll get your live answering service up and running in no time. This service compatible with other Alltel services such as Inbound Numbers and Business Phones.

Highly customisable

Have full control of which phones redirect to your phone answering service by requesting changes to your service as needed.

Scale your business with ease

As a virtual messaging service, your live answering solution stays effective as your business grows or even when you relocate.

Switch plans anytime

Change your live answering plan for free. Upgrades take effect the next day, while downgrades apply on the next calendar month.

Manage your service with MyAlltel

Track your usage and retrieve a copy of your messages through a self-managed portal.