Alltel Live Phone Answering

Why every business needs live phone answering

Live telephone answering is a virtual reception service that answers calls for busy entrepreneurs and businesses. When activated, calls to your designated numbers are redirected to a professional operator who answers in your business name. A virtual receptionist takes a message and sends it to you immediately via SMS and email, or connects the call to you based on your availability.

Running a business is a juggling act and marathon mashed up into one. By trying to do everything yourself, other aspects of your business may suffer. Alltel Live Phone Answering services helps you manage your time and resources more efficiently by taking one thing off your plate, and giving you the freedom to focus on other tasks which are crucial to your operations without blowing up your overhead costs.

Unlike voicemail and other automated messaging services, a live answering service keeps customers at ease, simply by having a real person at the other end of the line. Our operators are all native speakers and based locally in Australia, so your messages never get lost in translation.

How will Alltel handle my calls when I can't?

Caller phones your business If your phone is engaged or when you’re unable to answer for any reason, the caller can be redirected to our Alltel live phone answering service. Alltel live answering operator answers in your business name and takes a message for a particular person or department in your business Your message is sent to you via SMS Your message is sent to you via email You can access your message on your client portal 24/7 telephone answering service live answering operator client portal message sent via SMS message sent via email

Messages 24/7

What is Messages 24/7?

Messages 24/7 is a telephone answering service available 24 hours, 365 days a year. Australian-based operators answer for a specific person/department, and forwards the message immediately via SMS and email.

Ideal for:

Sole operators, small companies, tradies, and startups looking for a basic live phone answering service as a call overflow or after-hours option for their business.

Team Messenger

What is Team Messenger?

Team Messenger is a team answering service for multiple people or departments within a business. Messages are taken and relayed to the appropriate person or team via SMS and email.

Ideal for:

Medium-sized and growing businesses looking to share calls and work more effectively within their organisation. This service is also highly recommended for sales, support, and emergency response teams.

Reception Connect

What is Reception Connect?

Reception Connect is a complete virtual reception service that answers calls and checks your availability before connecting the call to you, or takes a message when you’re unavailable.

Ideal for:

Any business looking for an affordable, yet effective alternative to hiring an in-house receptionist. Alltel Reception Connect makes your business look big and professional, minus the overhead costs.

Live Phone Answering features at a glance

Whether you need a call overflow line, a 24-hour emergency answering service, or a backup for your receptionist’s day off – a professional telephone answering service makes sure that you never miss a single business opportunity over the phone. Alltel Messages 24/7, Team Messenger, and Reception Connect are designed to suit your needs, and match the level of support you require.


Messages 24/7

Team Messenger

Reception Connect

24/7 Answering

Australian Operators

No After-hours Premium

Quick setup

Business Greeting

SMS Message

Email Message

Multiple Staff Messaging


Call Transfer – Untimed




Propel your business to success with smart and simple communications technology, tailored just for you.

Customise your Live Phone Answering today

We’re ready to help you find your ideal solution

Send us a message

Chat with us

Not a fan of bots and canned responses? So are we. Talk to real Alltel business consultants and get answers today.

Call us

We're by the phone with our thinking caps on. Say hello and tell us about your business!

1300 255 835

Alltel Pty Ltd is a National company servicing businesses Australia-wide.


Melbourne Head-Office

622 Ferntree Gully Road
Wheelers Hill, VIC 3150
Phone: (03) 8513 1300


Level 4, 49 Sherwood Road
Toowong, QLD 4006
Phone: (07) 3077 7277


Suite 1A Level 2, 802 Pacific Highway
Gordon, NSW 2072
Phone: (02) 8355 7333

Postal Address

Alltel Pty Ltd
PO Box 5133
Brandon Park, VIC 3150

Phone numbers

24-hour Hotline

1300 ALLTEL (1300 255 835)


1300 255 855

International Phone

+61 3 8513 1300

International Fax

+61 3 8376 8286

Business Information

Sales and Customer Support Office Hours

8:30am to 6pm AEST Monday to Friday except public holidays

Alltel Pty Ltd

ABN 95 126 744 116

Telco jargon and industry terms you may encounter on this page

Learn more at the Jargon Hub