Do You Absolutely Need Live Answering Services?
Having a great product or service is a good thing, but it doesn’t necessarily guarantee success in business. The key is actually providing excellent customer service. In fact, businesses that focus on their customer experience enjoy 12 times the return of ones that don’t. What may don’t realize is that something as simple as having a professional phone answering service can boost your brand and ultimately, your sales. To find out if you should consider subscribing to one, here are four industries that benefit greatly from having live phone answering services.
House emergencies don’t always fall within a 9 to 5 schedule. Roofing, HVAC, electrical, and plumbing contractors must have open lines for customers that need immediate assistance with these basic necessities. A live telephone answering service allows you to enjoy your well-deserved time off while still providing excellent and responsive customer service to your clients.
Real Estate & Property Management
When a home emergency strikes, the last thing your tenants would want to hear is a voice recording. Having a live person answer every call elevates the type of service you offer. Immediate response is essential when people come across issues with their homes. Security concerns, elevator problems, or noise problems always seem to happen at the most inopportune time. Show your tenants that you care by having a 24/7 live answering service that can take their messages or route calls to you so you can stay on top of things wherever you may be.
Medical professionals like counselors, doctors, dentists or veterinarians have a lot to gain from a professional answering service. This is simply because the last thing that people want to hear during a medical emergency is a recorded message. Something as simple as having a live person answer their calls can reassure your patients that you care about their concerns.
It’s also a great way to screen calls and attend to matters that require immediate attention. Perfect for when you’re just starting out your practice and have limited capital to spend on overhead and staffing costs. Even if you have a traditional receptionist, the fact remains that they cannot pick up every single call. A live phone answering service can handle the overflow of calls, especially during peak hours.
Startups and Small Businesses
Whether you’re running a small business on your own, or starting out with a few employees, nothing can help you establish your brand and image better than having a live professional answering service. Paired with a 1300 or 1800 number, you can show your customers that you mean serious business.
When you’re in the process of building your business from the ground up, it’s unavoidable to miss some calls. It’s a good thing that with a virtual receptionist, you can take some pressure off your back and focus on the main functions of your business without missing any sale opportunities. To help choose the right live answering service for you, call us at 1 300 ALLTEL or visit us at www.alltel.com.au