For fast setup call: 1300 ALLTEL (255 835)

Support: 1300 247 225   Billing: 1300 088 001

Around 75% of callers simply hang up if their call goes through to voicemail instead of being answered by a real person. That's a high percentage of potential business to be turning away, and one that many people don't realise they're losing.

Starting from just $29 a month, you can hire a virtual receptionist to answer your calls when you're not available.

Our live phone answering operators are professionally trained, based in Australia, and ready to answer calls in your business name, 24 hours a day, 7 days a week (including public holidays).


Messages 24/7 ™

The ideal Live Answering Service for sole traders and small companies.

Have your phone calls answered by our professional Australian-based live answering operators, who are online 24 hours a day 7 days a week, every day of the year.

From $29 per month

Team Messenger

The ideal Live Answering Service for businesses who want to route

messages to different people or departments.

As your business grows, you'll want to expand your live answering service to

be able to support multiple people or departments within your organization.

From $39 per month

Reception Connect

Talk for as long as you like: ALL calls are UNTIMED, including calls connected to you via landline and mobile phone.

Reception Connect is the ideal Live Answering Service for businesses who want their "virtual" receptionist to be able to directly connection calls to them or a team member.

From $49 per month

Compare Features

All services are 24 hours, 7 days, 365 days per year (366 days on leap years!)
All calls are answered in Australia
Your service is setup quickly
Callers are greeted in your business name
Messages are sent to you by SMS
Messages are sent to you by email
Message can be emailed to multiple recipients
Message SMS can be sent to multiple recipients
Messages are displayed on your customer portal
Messages can be taken for individual team members
A call can be transferred to you or a message is taken
A call can be transferred to a team member or a message is taken
untime calls Talk for as long as you like (flat rates per connected call). This includes calls connected to you via your landline or mobile phone.



Apply online for 1300 numbers, 1800 numbers


Phone Answering Information

Cheap Answering Services

Your guide to cheap phone answering services in Australia. What do you get, and how much do they cost? Read more ...


Virtual Receptionist information

Everything you need to know about how a Virtual Receptionist works and how to get your own. Read more ...


Call Answering for Small Business

Alltel's Call Answering Service can save you money and help your business to grow. Read more ...


Alltel: Answering Service Guide

Who can benefit from Alltel's Live Answering, and how can we help you? Read more ...



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Why you need Live Answering


75% of callers hang up when their calls are answered by a machine. With live answering, your calls are answered by a "real" person, which helps to increase customer satisfaction and sales.


Live answering allows you to take  time out to attend meetings, have lunch with friends, or pick up the kids from school without missing a single call.


Alltel's professionally trained, Australian-based operators answer calls in your business name 24/7.


Focus on important work without interruptions. Review your live answering messages as they come in, and prioritise your work and call-backs.


A virtual receptionist is ideal for start-up businesses not yet able to afford a full-time receptionist.


View SMS messages at times where it could be inconvenient (or impolite) to receive a phone call.