Alltel Local Connect

A Local Connect service that helps you scale.

As Australia’s resource industry slows down and entrepreneurship takes center stage, Alltel Local Connect helps SMEs aim higher to target a larger market. With your new Local Connect service, you can establish a local presence anywhere in Australia, even without a physical office.

While these numbers seem like regular landline numbers, they come with flexible call handling options that help capture all leads and keep your customers happy on the phone. Stay true to your brand and deliver personalised customer service with your Local Connect service.

Local Connect is an inbound number service that makes it easy for your business to reach out to customers outside your local area. As virtual ‘local’ numbers, these help you capture a national market while offering local call rates in any major Australian city— regardless of where your business is located.

The phone numbers used to dial your Local Connect service are called Direct In Dial (DID) numbers. You can select a DID number in any state or region, and route all calls to a single office. So if you have a business in Sydney, you’re not limited to using (02) numbers. You can still advertise ‘local’ DIDs and attract customers from Melbourne, Brisbane, Adelaide and Perth.

What is Local Connect?

An Alltel Local Connect service uses virtual inbound numbers that use local area codes (eg. 02, 03, 07, 08). But unlike landline numbers, these are solely used for receiving calls and do not require new phone lines. Calls to your DIDs are redirected to one or more of your existing business phones, or to a Live Answering service and cost as little as a standard local call.

You may choose to keep your existing landline and VoIP numbers by transferring them to your Alltel Local Connect Service. In addition to advertising DIDs to your customers directly, they can be assigned as answerpoints for your 1300/1800 numbers to take advantage of the benefits that both numbers provide.

How do Local Connect works?

Alltel has DID numbers available for the following cities:

  • Canberra, ACT(02)
  • Sydney, NSW(02)
  • Newcastle, NSW(02)
  • Coffs Harbour, NSW(02)
  • Hobart, TAS(03)
  • Melbourne, VIC(03)
  • Brisbane, QLD(07
  • Toowoomba, QLD(07)
  • Cairns, QLD(07)
  • Townsville, QLD(07)
  • Gold Coast, Beaudesert, QLD(07)
  • Sunshine Coast(Nambour), QLD(07)
  • Perth, WA(08)
  • Adelaide, SA(08)

A Local Connect service that stays true to brand

Local businesses are known for their own brand of personalised service that keeps customers coming back for more. Alltel Local Connect helps keep a ‘local’ image and maintain a high level of customer service, even as your business grows. These unique features make it a great option for businesses looking to scale.

Second-to-none is a phrase I will use in recommending Alltel’s services to my fellow business partners.

— Ben Williams | Storman

More great features


Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.

Business Intro™

Greet callers with a professional recording before the call is connected to you. This service is included as standard.

Forward incoming calls to a second number

Redirect calls to an alternate number if you’re already on the phone or unable to answer a call.

Missed call notification

Get complete call details via email, including the caller’s phone number and location, each time a caller hangs up without leaving a message.

Real-time call records and management

Access caller information and customise your service in real-time. Changes take effect immediately.

Caller ID Override

Find out which callers dialed your Local Connect numbers instead of your diversion number through your Caller ID.

Switch plans anytime

Change your Local Connect plan for free. Upgrade or downgrade your service as your needs change.

Compare Inbound numbers

Local Connect vs 1300/1800 Numbers

Local Connect and 1300/1800 numbers are inbound number services, exclusively used to receive and redirect calls to existing phone lines. While similar in many ways, there are a few differences to consider before choosing which is best for your business.


Local Connect

1300 Numbers

1800 Numbers

Type of number




Plans route to any number (e.g. landline, mobile, live answering)

Route to second number (e.g. live answering) if first number is busy or not answering.

Route a single number to multiple locations depending on factors such as including time of day or caller location

Call forwarding IVR menus available as add-on service

Call recording available as add-on service

Simultaneous ringing of multiple answer points

Real-time management web portal, available as bundled service

Compatible with PBX and Hosted PBX systems

Cost for caller when dialled from landline

local rates apply



Cost for caller when dialled from mobile

mobile rates apply

mobile rates apply

mobile rates apply

Fixed caller ID (shows “virtual” number for outgoing calls)

Reports showing details of all incoming calls

immediate access

24-48 hour delay

24-48 hour delay

Accelerate your growth with solutions that break barriers.