| Fees
for Changing 1300/1800 Configuration/Routing |
|
| Change to another monthly
plan |
FREE |
| Change to each answer
point/destination number |
$10 |
| Change to each IVR answer
point/destination number |
$15 |
| Change routing timing |
$10 |
|
|
| Fees for Changing Live
Answering Service Configuration |
|
| Change to another monthly
plan |
FREE |
| Change to Greeting |
$15 |
| Change
"message-to" SMS or Email address |
$10 |
| Add another SMS/Email
address to receive messages |
$10 |
|
|
| Fees for Changing
Fax2Email / Voice2Email Configuration |
|
| Change to another monthly
plan |
FREE |
| Change Email address to
receive messages |
$10 |
|
|
| Emergency
Changes Surcharge - Before 4pm normal Business days# |
$50 |
| Emergency
Changes Surcharge - After 4pm normal Business days and outside normal Business Hours# |
$100 |
|
|
| Change of Direct Debit
details |
FREE |
|
|
| Access to your Account
via Online Customer Portal |
|
| View your monthly accounts via
portal |
FREE |
| "Drill down" to see
details of charges via portal |
FREE |
| Reprint your invoices via portal |
FREE |
|
|
| Resend Customer Portal
Login |
$10 |
| Send or Resend Invoice |
$15 |
| Resend
Fax2Email/Voice2Email |
$15 |
| Change IVR Audio (reproduction) |
Quote* |
| Transfer service/s or change account to new Entity |
$25 |
|
|
| Fees for Setup/Changing
Non-Standard 1300/1800 Configuration/Routing |
|
| Time-based Routing |
Quote* |
| Call Splaying |
Quote* |
| State-based Routing |
Quote* |
| Region based Routing
(manual via spreadsheet) |
Quote* |
| Area based Routing
(manual via spreadsheet) |
Quote* |
| Exchange based Routing
(manual via spreadsheet) |
Quote* |
|
|
| Setup Fees |
|
| 1300 number/1800 number |
$19 |
| Live Answering Service
(Messages 24/7) |
$25 |
| Custom Live Answering
Service |
Quote* |
| Voice 2 Email |
$25 |
| Upload Customer's Voice 2 Email Audio Greeting |
$25 |
| Fax 2 Email |
$25 |
| IVR (technical setup) |
$100 |
| IVR Professional Audio
(depending on menu complexity and audio length) |
$100-$250* |
| Voice 2 Email
Greeting/Message - Professional Audio |
$50-$150* |
|
|
| All fees ex GST |
|
| *Fee depends on level of
complexity |
|
| #
Normal Business Hours: 8.30am - 6.00pm AEST Mon-Fri Except
Public Holidays |
|
|
|