Customer Service
Order now
3 Easy Steps
Download the Application
The application is in pdf format so you'll need Adobe Acrobat Reader to read it - Acrobat Reader is FREE to download and install.
Click Here to choose your 1300 numbers or 1800 numbers.
Complete the Application & FAX it to 1300 255 855
Other Fees & Charges
Fees for Changing 1300/1800 Configuration/Routing
| Change to another monthly plan | FREE |
| Change to each answer point/destination number | $10 |
| Change to each IVR answer point/destination number | $15 |
| Change routing timing | $10 |
Fees for Changing Live Answering Service Configuration
| Change to another monthly plan | FREE |
| Change to Greeting | $15 |
| Change "message-to" SMS or Email address | $10 |
| Add another SMS/Email address to receive messages | $10 |
Fees for Changing Fax2Email / Voice2Email Configuration
| Change to another monthly plan | FREE |
| Change Email address to receive messages | $10 |
Access to your Account via Online Customer Portal
| View your monthly accounts via portal | FREE |
| "Drill down" to see details of charges via portal | FREE |
| Reprint your invoices via portal | FREE |
| Resend Customer Portal Login | $10 |
Fees for Setup/Changing Non-Standard 1300/1800 Configuration/Routing
| Time-based Routing | Quote* |
| Call Splaying | Quote* |
| State-based Routing | Quote* |
| Region based Routing (manual via spreadsheet) | Quote* |
| Area based Routing (manual via spreadsheet) | Quote* |
| Exchange based Routing (manual via spreadsheet) | Quote* |
Other Fees
| Emergency/Urgent Changes Surcharge - Before 4pm normal Business days# | $50 |
| Emergency/Urgent Changes Surcharge - After 4pm normal Business days and outside normal Business Hours# | $100 |
| Change of Direct Debit details | FREE |
| Send or Resend Invoice | $15 |
| Resend Fax2Email/Voice2Email | $15 |
| Change IVR Audio (reproduction) | Quote* |
| Transfer service/s or change account to new Entity | $25 |
Billing Related Fees
| Direct Debit dishonour fee | $25 |
| Late Payment Fee | $25 |
Setup Fees
| 1300 number/1800 number | $19 |
| Live Answering Service (Messages 24/7) | $25 |
| Custom Live Answering Service | Quote* |
| Voice 2 Email | $25 |
| Upload Customer's Voice 2 Email Audio Greeting | $25 |
| Fax 2 Email | $25 |
| IVR (technical setup) | $100 |
| IVR Professional Audio (depending on menu complexity and audio length) | Est $100-250* |
| Voice 2 Email Greeting/Message - Professional Audio | Est $50-200* |
Service Reconnection - after Suspension / Cancellation
| 1300 number/1800 number (after Suspension) | $20 |
| 1300 number/1800 number (after Cancellation) | $100 |
| Live Answering Service | $25 |
| Fax 2 Email | $25 |
| Voice 2 Email | $25 |
All fees ex GST
*Fee depends on level of complexity
# Normal Business Hours: 8.30am - 6.00pm AEST
Mon-Fri Except Public Holidays
Customer Comments
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