1300 and 1800 numbers

1800 & 1300 number benefits
Available 1300 1800 numbers
1300 vs 1800 - the difference
Numbers That Spell Words
Frequently Asked Questions
Call Forwarding (IVR)
Transfer and SAVE
Typical Configurations
IVR Menu to forward calls
1300 1800 Routing Options

Phone Answering Services

Live Phone Answering

Virtual Office Services

About Virtual Offices
Live Answering
Fax2Email
Voice2Email
PACKAGE DEALS

Pricing

Monthly Plans
Call Rates

Business VoIP Services

What is VoIP & IP Telephony?
Business Benefits of VoIP
Making the Change
VoIP options for Business
Alltel SmartConnect™
Possible VoIP Issues

Voice-Over Services

VoiceOver Talent
Messages on Hold
Call Forwarding (IVR menu)

ORDER FORMS

New Account Application
Number Transfer Authority
Change of Bank Account for Direct Debit
IVR Application

Customer Service

PLEASE NOTE: We endeavour to action requested changes promptly. However, depending on our technicians' workload and the level of service complexity, changes may take more than 1 business day to complete. If you request an Emergency Change, a surcharge will be applied to your account if we are able to complete the change within 2 hours.

Fees for Making Changes to Your Service

Fees for Changing 1300/1800 Configuration/Routing
Change to another monthly plan	FREE
Change to each answer point/destination number	$10
Change to each IVR answer point/destination number	$15
Change routing timing	$10

Fees for Changing Live Answering Service Configuration
Change to another monthly plan	FREE
Change to Greeting	$15
Change "message-to" SMS or Email address	$10
Add another SMS/Email address to receive messages	$10

Fees for Changing Fax2Email / Voice2Email Configuration
Change to another monthly plan	FREE
Change Email address to receive messages	$10

Emergency Changes Surcharge - Before 4pm normal Business days^#	$50
Emergency Changes Surcharge - After 4pm normal Business days and outside normal Business Hours^#	$100

Change of Direct Debit details	FREE

Access to your Account via Online Customer Portal
View your monthly accounts via portal	FREE
"Drill down" to see details of charges via portal	FREE
Reprint your invoices via portal	FREE

Resend Customer Portal Login	$10
Send or Resend Invoice	$15
Resend Fax2Email/Voice2Email	$15
Change IVR Audio (reproduction)	Quote*
Transfer service/s or change account to new Entity	$25

Fees for Setup/Changing Non-Standard 1300/1800 Configuration/Routing
Time-based Routing	Quote*
Call Splaying	Quote*
State-based Routing	Quote*
Region based Routing (manual via spreadsheet)	Quote*
Area based Routing (manual via spreadsheet)	Quote*
Exchange based Routing (manual via spreadsheet)	Quote*

Setup Fees
1300 number/1800 number	$19
Live Answering Service (Messages 24/7)	$25
Custom Live Answering Service	Quote*
Voice 2 Email	$25
Upload Customer's Voice 2 Email Audio Greeting	$25
Fax 2 Email	$25
IVR (technical setup)	$100
IVR Professional Audio (depending on menu complexity and audio length)	$100-$250*
Voice 2 Email Greeting/Message - Professional Audio	$50-$150*

All fees ex GST
*Fee depends on level of complexity
^#Normal Business Hours: 8.30am - 6.00pm AEST Mon-Fri Except Public Holidays

Alltel^® Pty Ltd is an Australian company that provides innovative, versatile and effective business communications and telecommunications. We specialise in 1300 numbers, 1800 numbers, live phone answering, virtual office services, unified messaging, including fax to email (fax2email), voice messaging to email (voice2email), low cost local calls and long distance via fixed landline, business grade VoIP (depending on your location). We are also carriers of Smart Numbers.
Copyright © 2008 Alltel Pty Ltd. (ABN 66 178 860 153) All rights reserved.

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