Professional Live Answering with Messages 24/7

A phone answering service that makes an impression.

As communications become more advanced, customers have come to expect 24-hour support as standard. While large enterprises can set-up call centres to handle their calls, smaller businesses may not have the resources to hire, train, and provide full benefits to an in-house receptionist yet. Virtual phone answering services are a great alternative for startups and small businesses who want to provide their customers with the same high level of support as established businesses.

Messages 24/7 is a business answering service that boosts your customer service efforts over the phone. This service makes sure that a warm and professional voice is always ready to provide quality customer service to your callers whenever you need it. Focus on the main thrust of your business, and let us at Alltel do what we do best.

24/7 phone answering service Alltel live answering centre live operator message taking service message forwarded to mobile message forwarded to email Customer calls
your business
Alltel live
answering centre
Professional operator Takes your message Forwards to your
mobile and email

What is a live phone answering service?

Messages 24/7 is a basic phone answering service that helps you provide round-the-clock support for your customers over the phone. Alltel’s live answering service lets you enjoy all the benefits of having a full-time receptionist, even on a start-up budget.

Work without distractions, meet clients for lunch, pick up the kids from school on time, or take that much deserved holiday without ever missing a single call. We help keep your customers happy, so you can find time for the things that truly matter to you and your business.

How live answering services work

Calls to your landline, VoIP, mobile phone, or inbound numbers (13, 1300, and 1800 numbers) are redirected to your live answering service based on a configuration you choose. When a customer calls, our virtual receptionist answers in your business name and takes a message for a specific individual or department.

Messages are immediately sent to you via SMS and email, with a copy posted on your web portal for easy retrieval. Alltel operators are all Australian-based and professionally trained to take calls as you would, so your customers feel at ease leaving a message. Our range of live answering plans are based on the average number of calls you expect to receive in a month. Get it as a stand-alone service, or enjoy extra savings by getting it as part of a Virtual Office Bundle.

A phone messaging service that puts your best foot forward

As much as 75% of callers either hang up or don’t leave a message when they are directed to voicemail. By relying on an automated messaging service, you’re practically sending paying customers to your competitors. A live message taking service is a cost-effective way to provide the attention that your customers deserve. Not only does it give the impression of an established business, it also encourages your callers to leave messages, effectively reducing abandoned calls.

Provide callers with 24-hour access to friendly customer support all year round, weekends and holidays included.

Go the extra mile by having a real person answer all customer calls and take messages.

Keep overhead costs low by eliminating the cost of hiring and training an in-house receptionist.

Eliminate distractions and increase productivity by using Messages 24/7 as a call overflow solution.

Review messages as they come in. Get instant access to your messages through SMS and email.

Forward urgent messages to the concerned staff or department to address urgent issues promptly.

Achieve a healthy work-life balance by using an after-hours answering service to keep both your clients and loved ones happy.

Guarantee that messages are taken accurately and the correct information is passed on before call backs.

|
Now we can relax knowing Alltel is there 24/7 to cover our customer calls ‘LIVE’ if the phone is unanswered in three rings at the office.

— Andy Pudmenzky | Big Budda Boom

More great features

Highly trained local operators

We don’t outsource your calls overseas. Our operators are all Australian based native speakers, available to you 24/7.

Easy activation

We’ll get your live answering service up and running in no time. This service compatible with other Alltel services such as Inbound Numbers and Business Phones.

Highly customisable

Have full control of which phones redirect to your phone answering service by requesting changes to your service as needed.

Scale your business with ease

As a virtual messaging service, your live answering solution stays effective as your business grows or even when you relocate.

Switch plans anytime

Change your live answering plan for free. Upgrades take effect the next day, while downgrades apply on the next calendar month.

Manage your service with MyAlltel

Track your usage and retrieve a copy of your messages through a self-managed portal.

Seen enough? Check out our plans and pricing

Messages 24/7 vs Team Messenger vs Reception Connect

At Alltel, we understand that not all businesses are made equal. This is why we came up with three distinct professional answering services, designed to meet your unique requirements. Let’s compare their features to see which type of call answering service hits all your pain points and suits your business best.

Features

Messages 24/7

Team Messenger

Reception Connect

24/7 Answering

Australian Operators

No After-hours Premium

Quick setup

Business Greeting

SMS Message

Email Message

Multiple Staff Messaging

n/a

Call Transfer – Untimed

n/a

n/a

Give your business a professional voice with solutions designed with customer service in mind.

Take me to Message 24/7 plans and pricing

Telco jargon and industry terms you may encounter on this page

Learn more at the Jargon Hub
clicky