Optimise business communications to meet the demands of a mobile world
How smartphones have changed the way we communicate for business! According to Forrester Research, 66% of us now use two or more mobile devices for work and 25% work from home or on the road. Now you can work from anywhere, any time on a range of mobile devices designed to keep you connected 24/7 – and that’s often great for work/life balance. While the mobile phone is central to the way we do business these days, many small to medium businesses have yet to fully optimise their communications infrastructure for their mobile workforce – and they’re missing out big savings and more customers as a result. Whether you’re a sole trader or employ a crack team of experts, making sure your business communications are fully ‘mobilised’ can:
- Save you more money and time
- Give you greater working flexibility and productivity
- Allow you to capture more clients when and where they’re ready to buy
- Save overhead costs on office infrastructure – like costly phone systems and training people to answer them.
Mobile solution #1: Promote yourself nationally. Answer your phone locally.When you want your business to make an impression on potential customers, 1300, 1800 and 13 numbers help you appear larger than you are. These virtual inbound numbers aren’t tied to specific phones in the same way that landline and mobile numbers are. Instead, you can route them to a range of business ‘answer points’ – including landlines, mobile phones, VoIP lines, fax machines and call answering services. That means you can:
- Instantaneously forward incoming office phone calls to your mobile based on your availability and business (or after hours) requirements
- Answer business calls from the road, overseas, home or local café – wherever you work best
- Enjoy better business continuity and master disaster recovery – your business number moves with you
- Choose when and where to redirect calls to other employees, your office (or an interstate office) or an Alltel ‘Live Answering’ operator.
- 1300 numbers are ideal for businesses that deal largely with ‘local’ customers. Callers dial for the cost of a local call.
- 1800 numbers are great for businesses that want to encourage customers to call by offering a free-call number. They increase call response rates.
- 13 numbers are only 6 digits to make them easier for your customers to remember. Callers can dial for the cost of a local call.