We all get calls. As a business, all calls are important. For business owners, unanswered calls = lost customers; lost customers = lost sales. Not a pretty picture, eh?
“But that’s why there’s email”
While we do like email, we can’t just hide behind it forever. Real business relationships are fostered in 2 ways- in person and over the phone. Short of talking to someone face-to-face, a telephone call is the next best thing to happen.
So why answer?
With studies showing that consumers are often close to making a buying decision when first calling a business, sending the call to voicemail can be disastrous as you’ve let a potential sale slip through the cracks as more than half the callers won’t leave a message and simply hang up.
Having your phone answered is always good, but having a live person answer a call
is better and can be key to a business’ success. The initial phone call is a great chance to set the tone for all future interactions – giving you an opportunity to establish your reputation as a professional. This holds true for all businesses, and is even more critical so for solo-proprietorships and businesses that are just starting.
Instead of letting calls go through voicemail and eventually losing customers to the competition, consider live answering service
. If you are in meetings, your staff handling a full house- a live answering service can be of great help.
Picture this – while you and your staff are there to personally answer calls, things will get busy as the day progresses. Instead of having the call go to an impersonal voicemail, a live, cheerful, professional voice will answer any of your customers’ queries. Live answering can also screen your calls. You can have calls diverted to your liking – your office phone, your mobile, to your assistant’s number and such. And it’s not only limited to phones – you can even have your calls set to be sent to fax or email too!
A live answering service can also provide you with business calls continuity – no more missing calls no matter what time of day or night, whatever season or reason. You can be able to make the most of out your business number
– as potential clients can come from different parts of the country (even the world) and live in different time zones – there will always be somebody to take those calls for you.
If you’re still worried that it may sound too “robotic” or complicated – live answering can be personalised to meet your business’ needs. Not only will you get the highest quality phone service – so will your customers!