Doing business has a lot of parallels to dating. You need to get your first impressions right before your customers give their trust and commit to a lasting relationship. For most people, the few seconds their calls go unanswered or spend on hold is all it takes to form a judgment about the kind of service you provide.
Alltel Reception Connect lets small businesses project an established image with a professional operator to connect calls and take messages. This telephone answering service is a cost-effective option for entrepreneurs working on a limited budget, without cutting corners when it comes to delivering exceptional customer service.
As an entrepreneur, you wear many hats—receptionist included. But by spreading yourself too thin, other aspects of your business are bound to suffer. Taking on too much puts you at risk of letting your hard work go to waste. Our job is to highlight your passion and professionalism over the phone, so you can keep doing what makes your business great.
Messages are immediately sent to you via SMS and email, with a copy made available in your web portal for easy archiving and retrieval. Alltel operators are all Australian-based and professionally trained to take calls as you would, so your customers always feel at ease leaving a message.
Review messages and prioritise them as they come in. Get instant access to your messages through SMS and email.
Provide callers with 24-hour access to friendly customer support all year round, weekends and holidays included.
Make callbacks more effective by taking messages accurately and validating information before calls are ended.
Forward urgent messages to the concerned staff or department to address urgent issues promptly.
Impress callers by having a real person answer all customer calls, take messages, and make warm transfers.
Keep overhead costs low by eliminating the cost of hiring and training an in-house receptionist.
Eliminate distractions and increase productivity by using Reception Connect as a call overflow solution.
Achieve a healthy work-life balance by using an after-hours answering service to keep both your clients and loved ones happy.
Highly trained local operatorsOur professional operators are all native speakers based locally in Australia, answering calls as you would 24/7.
Easy activationGet your Reception Connect up and running in no time. Your service is compatible with other Alltel services such as Inbound Numbers and Business Phones.
Highly customisableHave full control of which phones redirect to your phone answering service by requesting changes to your service as needed.
Scale your business with easeGet a virtual reception service that stays effective as your business expands or when you decide to relocate.
Switch plans anytimeChange your live answering plan for free. Upgrades take effect the next day, while downgrades apply on the next calendar month.
Manage your service with MyAlltelTrack your usage and retrieve a copy of your messages through a self-managed portal.