Professional Virtual Receptionists with Alltel Reception Connect

A virtual receptionist service that goes beyond taking messages.

Doing business has a lot of parallels to dating. You need to get your first impressions right before your customers give their trust and commit to a lasting relationship. For most people, the few seconds their calls go unanswered or spend on hold is all it takes to form a judgment about the kind of service you provide.

Alltel Reception Connect lets small businesses project an established image with a professional operator to connect calls and take messages. This telephone answering service is a cost-effective option for entrepreneurs working on a limited budget, without cutting corners when it comes to delivering exceptional customer service.

24/7 virtual receptionist Alltel live answering centre virtual receptionist availability check connect call message taking service forward message to mobile forward message to email Customer calls
your business
Alltel live
answering centre
Virtual receptionist Checks your availability Connects the call to you Take your messages Forwards to your
mobile and email

What is a virtual receptionist service?

Reception Connect is a virtual reception service that’s the closest thing to having a full-time receptionist, but only for a fraction of the cost. Alltel’s live answering service spares your callers from busy tones and annoying voicemail prompts by having a friendly operator answer and transfer calls, or take messages for you.

As an entrepreneur, you wear many hats—receptionist included. But by spreading yourself too thin, other aspects of your business are bound to suffer. Taking on too much puts you at risk of letting your hard work go to waste. Our job is to highlight your passion and professionalism over the phone, so you can keep doing what makes your business great.

How virtual receptionists work

Your virtual reception service answers redirected calls from your landline, VoIP, mobile phone, or inbound numbers (13, 1300, and 1800 numbers). When a customer calls, our virtual receptionist answers in your business name and checks for your availability before transferring the call or taking a message.

Messages are immediately sent to you via SMS and email, with a copy made available in your web portal for easy archiving and retrieval. Alltel operators are all Australian-based and professionally trained to take calls as you would, so your customers always feel at ease leaving a message.

A phone answering service that’s one step ahead

Phone enquiries are great opportunities to set the stage for further interactions with customers. Reception Connect makes sure that every call is answered promptly in a friendly voice that speaks volumes about your brand.

Review messages and prioritise them as they come in. Get instant access to your messages through SMS and email.

Provide callers with 24-hour access to friendly customer support all year round, weekends and holidays included.

Make callbacks more effective by taking messages accurately and validating information before calls are ended.

Forward urgent messages to the concerned staff or department to address urgent issues promptly.

Impress callers by having a real person answer all customer calls, take messages, and make warm transfers.

Keep overhead costs low by eliminating the cost of hiring and training an in-house receptionist.

Eliminate distractions and increase productivity by using Reception Connect as a call overflow solution.

Achieve a healthy work-life balance by using an after-hours answering service to keep both your clients and loved ones happy.

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It has really helped us dramatically because our customers can ring us 24/7 and speak to someone representing Vendzone!

— Kapila Sheth | Vendzone Pty Ltd

More great features

Highly trained local operators

Our professional operators are all native speakers based locally in Australia, answering calls as you would 24/7.

Easy activation

Get your Reception Connect up and running in no time. Your service is compatible with other Alltel services such as Inbound Numbers and Business Phones.

Highly customisable

Have full control of which phones redirect to your phone answering service by requesting changes to your service as needed.

Scale your business with ease

Get a virtual reception service that stays effective as your business expands or when you decide to relocate.

Switch plans anytime

Change your live answering plan for free. Upgrades take effect the next day, while downgrades apply on the next calendar month.

Manage your service with MyAlltel

Track your usage and retrieve a copy of your messages through a self-managed portal.

Seen enough? Check out our plans and pricing

Reception Connect vs Messages 24/7 vs Team Messenger

At Alltel, we understand that not all businesses are made equal. This is why we came up with three distinct live answering products, designed to meet your unique requirements. Let’s compare their features to see which type of call answering service hits all your pain points and suits your business best.

Features

Reception Connect

Messages 24/7

Team Messenger

24/7 Answering

Australian Operators

No After-hours Premium

Quick setup

Business Greeting

SMS Message

Email Message

Multiple Staff Messaging

n/a

Call Transfer – Untimed

n/a

n/a

Go above and beyond with a virtual reception service that puts your customers first.

Take me to Reception Connect plans and pricing

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