Having the Right Business Introduction
We’ve all heard the saying that “you never get a second chance to make a first impression”. This is equally true when someone’s first impression of your business is over the telephone. That’s why it’s important that your business phone is answered professionally and consistently at all times.
This can be especially important for business names that are unusual or difficult to pronounce. If you have multiple people answering your phone (perhaps including a live answering service), it’s important that your business name is pronounced correctly every time the phone is answered. That’s what Alltel’s Business Introduction or Business Intro service is for.
A consistent business introduction
When a customer calls, the first thing they hear is your custom pre-recorded Business Intro message before their call is connected. For example:
“Thank you for calling XYZ Company. Please wait while your call is connected to our customer service team.”
With Business Intro, you can be sure that calls are answered the way you want each and every time. Your business name will always be pronounced correctly, and you can include additional information in your message such as your hours of operation or the type of work you do (up to a maximum of 20 words).
Alltel has a range of sample scripts for you to choose from, or you can write your own. You can then select from our range of voice-over specialists to have the message recorded professionally. Contact Alltel on 1300 ALLTEL (1300 255 835) to find out how you can get this service added to your 13/1300 number or 1800 number.