Technical FAQs

This information is for existing customers who may need to change their exisiting landline configuration to function correctly with their 1300 number or 1800 number.

My 1800/1300 number is supposed to redirect to Live Answering if I'm busy on a call. However, I can still hear the beeps when someone else is calling and the second call doesn't go through to my Live Answering service?

You still have "Call Waiting" configured on your landline. To deactivate, pick up your phone and dial #43#
View User Guide

My 1800/1300 number is supposed to redirect to Live Answering if I don't answer within 10 seconds. However, I'm still getting messages on my "home messages"/original answering service?

You need to de-activate your original answering service or set the answering time to longer than 10 seconds.
To change the length of time before Telstra Home Messages 101 answers an incoming call, dial *99 and enter the number of seconds you would like the phone to ring (amount must be between 05 and 60 seconds). Then press #
View User Guide

I've just relocated and now my 1800/1300 number doesn't work any more.

You need to inform us if you

1. relocate and/or
2. change/cancel your destination phone number,

so we can configure your 1300/1800 number to route (redirect) to your new destination number.

How do I redirect my Home/Office number directly to Live Answering?

Simply pick up your phone and dial *21 (live answering service number) #
Don't forget to deactivate when you return by dialling #21#
For more redirection options (timing, on busy etc.), View User Guide

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