Since being setup with Alltel their service has been second to none. The staff are really friendly, quick to reply and very helpful. It's also made a huge difference in making sure we don't miss calls with their routing options and they setup a professional sounding message for when we can't answer.
I'm very happy we chose Alltel and wouldn't hesitate to recommend to others.
When I first started my business, I was just on a mobile and the perception of mobile phone is that it’s just yourself. So, I wanted the 1300 Number as the way for clients to contact us. The 1300 Number directed to my mobile but no one knew that and to those clients that we had from day one, that was our little secret. We scored some pretty big contracts because of the 1300 Number.
I realised that when I started my business I needed a reception service to give a perception that we were bigger than who we were at that stage and that we were able to provide the service that our clients wanted from us.
In the early stages, I used to go mountain biking a fair bit and the Alltel Live Answering would allow a phone call to be recorded and I could deal with it in a few hours’ time.
Alltel has been a partner for 10 plus years now. Your billing is fair, your price is fair, your service is great, so there’s no reason for me to go anywhere else. It’s a very simple service, but it works!
As our business has grown so has our geographic reach. So, having a 1300 Number really helps with customer enquiries because it’s a single number with no worries about time zones or area codes.
The quality of our customer service was definitely enhanced by the responsiveness of the Alltel Live Answering service, the messages always come through right away. A lot of our enquiries come from clients who are working on strict deadlines so the speed at which the messages are delivered is very important.
We understand that the decision to deal with increasing call volumes is super important. At this point we did consider hiring a receptionist to fill that function but Alltel was a superior choice at the time precisely because of the 24 hours a day service. This is important for us as we have grown to service a disparate range of geographies. From Perth, Europe, America and Asia.
We would definitely recommend Alltel to any business that is growing and needs great customer service
Our staff definitely missed many calls (and lost new business opportunities) in the past. Having been highly recommended to Alltel by a business associate, we’ve now captured every call for 2 years running.
Our 1300 number was with Optus beforehand. After a simple phone call with Alltel we had the exact same 1300 number but at a cheaper rate. By the end of the day we also had a live answering support service as back up for all of our public enquiries. Now we can relax knowing Alltel is there 24/7 to cover our customer calls ‘LIVE’ if the phone is unanswered in three rings at the office.
If we trade from different office locations in the week, all it takes is one email sent to the Alltel Support Team and they divert our 1300 number to the second line and are ready to answer any missed calls in a heartbeat. Now that’s what I call customer service!
As I am a mobile broker being able to re route calls from my 1300 number through to my mobile is invaluable. It enables me to capture all of my calls regardless of whether I am in the office or out on the road seeing my clients. I had initially tried to get this service up and running through another service provided, however Alltel were quicker & cheaper.
Alltel are really incredible. When our support team are inundated with huge call volume, Alltel pick up the slack and our customers still get to speak to a REAL person (Alltel train their staff to answer as though they work for ServiceSeeking.com.au) and leave a message for us to call back. It makes a huge difference in terms of the number of people that bother to leave a message. Before engaging Alltel, our hang-up rate was much higher.
Jasmin Solar was established in June 2012, and when I arrived we had no phone system or internet. Without the help of Trent and all the other technical staff at Alltel I don’t know how we would have got the communications systems for the office setup. I must have called the Alltel support staff over 70 times in the setup process and they were always happy to help.
So thanks Alltel, you have been a pleasure to do business with, and we look forward to a long lasting business relationship with your organisation.
We began in the PDR Industry over 8 years ago, and then approx 2 years ago decided to start our own business. In this business much of the work is undertaken for large Insurance companies and requires us to travel all over Australia. Initially we began by utilising our mobile phones, but found that this was not terribly efficient or cost effective, especially for our clients, so we needed a way to streamline our incoming work to take advantage of website, yellow pages etc and build our brand.
We decided that a single 1300 number that was advertised through all our media styles, provided clients both private and insurance, a cost effective way of contacting our business, no matter where we were currently working at the time, after which we could refer that work to the appropriate technician for the clients area. Alltel was one of the names that came up when we questioned our accountant about possible 1300 number providers. After some research via the Web, we decided to give Alltel a try.
The service we have received has been exemplary to date. Set up was simple, charges were reasonable and the billing process well explained. Service has been faultless with no downtime or issues. All in all we are very happy with Alltel’s service and would not hesitate to refer them to other possible clientèle.
Alltel from day 1 have helped me position my business with their 1300 number services. Brand awareness and market perception is very important to me and to be able to assist when I was just operating from a room in my home helped a lot. Now, operating from a office and warehouse complex and employing staff I’m noticing the benefits of their routing services and very recently exceptional voice over artists which I’ve integrated into my own PABX.
Alltel are efficient, versatile and adaptable with fast customer service and have the room to grow, along with your own business.