Your Alltel SmartConnect® UC service is run over the internet which means the clarity of your calls depends on the quality your connection. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You can determine the compatibility of your connection through a PING test.
You should get results of:
- Line Quality of Good or above
- MOS of 4 or above
- Ping of less than 100 ms
- Packet Loss of 0%
Even with good results from a PING test, there are other conditions such as network and router capabilities that may impact your service which a speed test will not see. Heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. Alltel-provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:
1 minute call = 234 Kilobytes
1 hour call = 13.71 Megabytes
These estimates are for a single direction only and assume one phone being used. If your provider charges for uploads as well as downloads, you will need to double these estimates. Our business consultants will also help you determine how much bandwidth is needed for your service.