Alltel virtual receptionist service will help you manage your calls.

So, you don’t lose any potential business.

Phone calls mean customers, and customers mean business. It’s true that every call you miss is money sent down the drain. But while manning your phones lines is important for business, it’s impossible to answer every call on your own.

A dedicated receptionist makes it easier for you to chase deadlines and finish critical work without missing important calls. You have full control over which calls are transferred to you, so you’re not distracted in between tasks. But what if hiring a full-time operator is not yet practical for your business?

How will a virtual receptionist handle your calls?

How can Alltel help my business grow with a virtual reception service?

Forwards to
your mobile

Customer calls your
business

Alltel live answering centre

Virtual receptionist

Checks your availability

Connects the call to you

Take your messages

Forwards to
your email

What is a Virtual Receptionist?

A virtual reception service gives your callers the impression that you have dedicated staff who answer and transfer calls from your office. Because your calls are answered by professional operators located off-site, you're saving thousands of dollars in overhead costs.

You never have to worry about finding last minute replacements when your operator takes sick days or annual leaves—an Alltel virtual receptionist is always available to answer your calls, and for only a fraction of the cost!

How does a Virtual Receptionist work?

Your virtual receptionist service works by redirecting calls from your 1300/1800 numbers, landlines, VoIP, or mobile phones to our virtual receptionist centre. You can use it to answer all your calls, or as back-up for overflow, after-hours, and holiday calls.

When your customers call, one of our virtual receptionists answer in your business name and screens your call. If you’re available the operator will transfer your call or take a message if you’re unavailable.

 Office

Get an instant quote for your Live Answering Service.

Hello, my name is Laura and I’ll be your Virtual Receptionist today. Before we start, can you tell me a little about yourself?
Would you like me to connect your calls directly to you?

Listen to a demo call with a concierge booster.

Concierge


What if your line is unavailable for transfer?
Attempts
- +
How many calls will I be answering for you per day?
Would you like me to answer calls for different departments?
Departments
- +

Listen to how calls for departments are managed by your virtual receptionist.

Additional department


Would you like me to forward additional copies of your messages?
SMS
- +
Email
- +
Would you like me to answer your calls with a personalised greeting?
Would you like me to ask your callers additional questions?
Questions
- +
Would you like me to end your calls with a personalised sign-off?
LauraVirtual Receptionist
Hi , here is your summary
Click on your answer to edit your selection.Got it
Monthly:  ex. GST
Upfront setup:  ex. GST
Confirm order or email to yourself
Contact Details
Business Details

Scale as your business
grows

Customising your service is quick and easy! Add additional message packs to accommodate more calls and tailor your service with advanced features as your needs change.

Mutiple call transfer attempts

Never miss another call by giving your virtual receptionist alternate numbers for connecting calls. Assign up to three phone numbers in case your main line is unavailable.

Customise welcome &
sign-off greetings

Have each call answered and handled exactly as you would. Personalise your virtual receptionist’s script to match your brand and personality.

Support multiple staff and departments

Delegate and relay messages without breaking a sweat! Let your virtual receptionist answer calls for individuals and teams, and forward messages directly to the correct recipient.

Forward copies of your messages

Keep opportunities from falling through the cracks. Send copies of your messages to multiple people in your team, so hot leads never grow cold.

Why pay for a full-time office receptionist?

An Alltel Virtual Receptionist is the easiest and most cost-effective solution for managing your business calls. Similar to a live answering service, your calls are answered by a real person from our Australian-based call centre.

But more than just taking messages, your virtual receptionist checks your availability and connect calls to you— just like a real receptionist!

BUILD STRONGER CONNECTIONS WITH A LIVE ANSWERING SERVICE THAT BRINGS YOU AND YOUR CUSTOMERS CLOSER.