Changing to VoIP

The telephone is the lifeline of most businesses.

If you wish to present your business professionally, it is essential that the quality of your phone service is the best available.

When changing to VoIP / IP Telephony, maintaining a high level of voice quality (QoS) for your business phone calls is absolutely essential.

To achieve this, the correct set-up of your business VoIP is critical. It is usually much more complex than for residential requirements.

All of the components of your VoIP system and service must be specified and configured correctly.

The ability to provide a high level of QoS (Quality of Service) should be one of your main requirements when selecting a provider.

Your broadband connection must be business-grade and preferably a dedicated line. This type of business-grade service is usually available in and around capital cities. Telephone Exchanges and cable networks are being upgraded constantly to expand these services throughout the country.

Your phones and/or phone system codecs must be capable of being configured to match your service provider's codecs.

Voip / IP Telephony is suitable for …

• when you are setting up a brand new office
• a small, single office, needing a PBX
• a single office with an existing PBX
• multiple offices with a PBX at head office, centralised applications, VPN

VoIP Phone Numbers

Many VoIP SPs will provide you with your own special numbers or user numbers. These are OK for domestic use and if you and your friends are all using the same VoIP service, you can usually talk to each other for free.

However, if you are intending to use VoIP for your business, Alltel will provide you with normal phone "Direct Inward Dialling" (DID) numbers so that your VoIP system will integrate with the conventional PSTN phone system and your customers will be able to call you from normal phone services.