13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
UNDERSTANDING 13 NUMBERS
Unlike 1300 and 1800 numbers, the rights of use to 13 numbers are regulated by the Australian Communications and Media Authority (ACMA). This means that you will have to apply through the ACMA to acquire the right to use the 13 number for your business. The cost of a 13 number does vary depending on the availability and the number you choose. The cost is set entirely by the ACMA.
Additionally, 13 numbers attract a yearly government surcharge to enable continual use. For this reason, 13 numbers are typically used by medium to larger enterprises for its memorability and brand recognition.
Plans & pricingENHANCE YOUR 13 NUMBER
Give the ultimate customer experience by adding services such as call forwarding menu for customers to direct their call. Add professional recorded messages or a live answering service to ensure your customers are always put first.
13 NUMBER DIFFERENCE
Features
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Mobility
Can you take your number with you wherever you go or if your business relocates?
Flexibility
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
Insights
Can you access inbound call reports?
Reach
Does your number have a national presence?
Manageability
Can you manage your number and make changes online?
Brand
Does your business number give a professional image for your brand?
Toll-free
Does your business number offer free local/landline calls?
Government fees
Do you have to pay an annual government surcharge?
Can you take your number with you wherever you go or if your business relocates?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Can you access inbound call reports?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Does your number have a national presence?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Can you manage your number and make changes online?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Does your business number give a professional image for your brand?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Does your business number offer free local/landline calls?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
Do you have to pay an annual government surcharge?
13 numbers
1300 numbers
1800 numbers
Landline numbers
Mobile numbers
13 numbers
Features
Digits
13 XX XX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Annual charge
$7980+GST
Portable / Any location
1300 numbers
Features
Digits
1300 XXX XXX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
1800 numbers
Features
Digits
1800 XXX XXX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
Landline numbers
Features
Digits
(03, 02, 07)
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
Mobile numbers
Features
Digits
04XX XXX XX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
frequently asked questions
While a 13 number is only 6 digits long, a 1300 number is 10 digits long. Additionally, 13 numbers attract an annual ACMA government fee of $7,980.
Yes. You can choose a 13 number from the list of available numbers provided by ACMA. Once you’ve chosen your preferred number, your provider will get the number activated.
All available 13 numbers are provided by ACMA. You can get a 13 number by choosing from the list of available numbers found on their official website. Once you’ve chosen your 13 number, your provider will get it activated.
No. Calls made to a 13 number from a mobile phone is charged to the caller at a rate that is determined by their mobile phone carrier.
No. Calls made to a 13 number from a landline within Australia is charged at the local rate.
Make 13 numbers the ultimate extension of your brand.
Plans & pricing