Get a live answering service and never miss another call. All your
business calls are answered by a professional Melbourne-based operator.
Unlock powerful features with Alltel 1300 numbers
Your business 1300 phone number can work as a powerful tool for your business. As a virtual business phone number, 1300 numbers can be customised to help you manage your incoming calls the best way it suits you.
Whether you’re a small business operating from home or a large organisation with multiple offices, Alltel 1300 numbers can take the leg work out of managing your business calls and offers great flexibility.
It is your business, so how would you like your 1300 number to work for you?
Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).
Review call information, track your usage, and analyse customer trends using your free call reports.
Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.
Advertise a single business number and redirect calls to separate sites or departments, regardless of location.
Play a custom business greeting to introduce your products, services, or business hours at the start of every call.
Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.
Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.
Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.
Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.
Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.
Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.
Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.
Understanding the nuts and bolts
1300 numbers are a ten-digit inbound number that your business can use as a single point of contact across Australia, allowing you to attract customers from outside of your local area.
1300 numbers are often referred to as ‘local call numbers’ because your customers can call you from any landline anywhere in Australia for the cost of a local call. Since 1300 numbers are virtual business numbers, you can redirect your calls to different answerpoints depending on how your business operates. Incoming calls to your 1300 number can be answered on your mobile, landline, office phones or hosted phone systems.
When a call is made to a 1300 number from a fixed landline, the caller is charged at local call rate regardless of the state or location they are in. Mobile rates vary, depending on the caller’s mobile carrier. The cost of a 1300 number call is shared between the caller and your business.
we're the experts in 1300 numbers
1300 numbers are designed to help your business do so much more than just receiving incoming calls. Not only are they completely flexible and portable, they are loaded with features allowing you to direct to different answerpoints at different times and days.
You can add custom greetings, recorded messages and voice prompt menus (IVR) at the start of the calls, or have unanswered calls redirected to our professional answering service.
1300 numbers work like a professional switchboard, without the price tag and complex set up.
With one easy monthly fee to host your 1300 number on our system, you can get set up within one business day with no contracts or heavy investment.
See 1300 pricing
Alltel Smartnumbers
Alltel Smartnumbers
With competition everywhere you go, it’s challenging to be memorable, but an Alltel Smartnumber ensures your business grabs attention.
Alltel Smartnumbers don’t just set your business apart with a catchy number, it also projects a professional image. It comes with advanced call management options that give you full control of when and which phones ring. Find your Smartnumber today from our list of available numbers.
Discover more
Did you know that an Alltel 1300 number can help you reach more customers Australia-wide? Not only do 1300 numbers make your business look more professional, they are easier to recall and allow potential customers to reach you at the cost of a local call.
Get a new business number without the cost and inconvenience of installing new phone lines.
Connect remote workers and outsourced departments with a unified business number.
Grow your market and encourage more phone enquiries by offering affordable call rates.
Focus on profit-driving tasks and minimise interruptions by managing calls through your 1300 number.
Track and measure the success of your marketing campaigns by accessing free built-on reports.
Maintain effectiveness as your teams and branches increase: Alltel 1300 numbers grow with your business.
Take business calls anywhere and keep the same 1300 number even if you move or relocate.
Reduce missed calls and lost potential business by customising your call redirection schemes.
Compare 1300 number features
1300 GO$0 per month
1300 STARTER$19 per month
1300 GROW$29 per month
1300 ADVANCE$39 per month
1300 GO MOBILE$50 per month
1300 GO LANDLINE$50 per month
We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.
You can access inbound call reports that feature call statistics like caller locations, peak times, and calls you’ve missed.
Customise your 1300 number to suit your business, whether you work from home or have multiple offices.
Manage your services easily on My Alltel customer portal. Update your details, pay your bill, make changes or contact us anytime via chat.
Enhance your 1300 number
When you get a business 1300 number with Alltel, you’re getting more than just a regular phone number. Alltel 1300 numbers are already loaded with included features that can work as a great tool for managing your incoming calls. By pairing it with additional services that enhances the functionality of your number and you can further improve operational efficiencies and business benefits.
Live answering service
Discover
Advanced routing options
Discover
Business Intro
Discover
Call forwarding menus
DiscoverWhen you get a business 1300 number with Alltel, you’re getting more than just a regular phone number. Alltel 1300 numbers are already loaded with included features that can work as a great tool for managing your incoming calls. By pairing it with additional services that enhances the functionality of your number and you can further improve operational efficiencies and business benefits.
Related blogs & videos
Don't know the difference between a 1300, 1800 and 13 numbers?
Features
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you take your number with you wherever you go or if your business relocates?
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
Can you access inbound call reports?
Does your number have a national presence?
Can you manage your number and make changes online?
Does your business number give a professional image for your brand?
Does your business number offer free local/landline calls?
Do you have to pay an annual government surcharge?
Can you take your number with you wherever you go or if your business relocates?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you access inbound call reports?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Does your number have a national presence?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you manage your number and make changes online?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Does your business number give a professional image for your brand?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Does your business number offer free local/landline calls?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Do you have to pay an annual government surcharge?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Your frequently asked questions answered
The costs for using a 1300 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.
Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.
Meanwhile, service costs and call rates depend on the plan you choose. You can view our 1300 number plans here.
Calls to 1300 numbers are billed based on your provider, in accordance with guidelines from ACMA. Calls from landlines are charged the rate of a local call, while calls from mobile phones and VoIP services are billed differently (see below).
Calls to 1300 numbers are billed based on your provider, in accordance with guidelines from ACMA. Most mobile plans include unlimited calls, but it’s best to check your call plan for specific details.
There are two ways you can get a 1300 number.
The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1300 numbers at different prices (see “How much does a 1300 number cost?).
The second way is to purchase the rights to a 1300 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with a 1300 number service provider.
To call a 1300 number from overseas, dial:
001 + 61 + 1300xxxxxx
001 is the international dial-out code, while 61 is Australia’s country code.
There is no guarantee, however, that a 1300 number can be reached from another country. Whether or not you can complete the call depends on a number of factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.
We've been with them for almost 5 years. We started with just a 1300 # going to a mobile and now have an office with 5 phones and voicemail system through them. Their service has been consistently fast, responsive and knowledgable. I'd have no trouble at all recommending them.
Daniel Brennan | Google review
