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Unlock powerful features with Alltel 1300 numbers

Choose Australia’s most trusted 1300 number provider.

Your business 1300 phone number can work as a powerful tool for your business. As a virtual business phone number, 1300 numbers can be customised to help you manage your incoming calls the best way it suits you.

Whether you’re a small business operating from home or a large organisation with multiple offices, Alltel 1300 numbers can take the leg work out of managing your business calls and offers great flexibility.

It is your business, so how would you like your 1300 number to work for you?

Call forwarding menu
Call forwarding menu (IVR)

Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).

Call reporting
Call reporting

Review call information, track your usage, and analyse customer trends using your free call reports.

Call forward
Call forward

Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.

Supports multiple offices
Supports multiple offices

Advertise a single business number and redirect calls to separate sites or departments, regardless of location.

Business Intro™
Business Intro™

Play a custom business greeting to introduce your products, services, or business hours at the start of every call.

Hunt Group
Hunt Group

Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.

Time and day-based routing
Time and day-based routing

Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.

Call splaying
Call splaying

Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.

State-based routing
State-based routing

Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.

Local-based routing
Local-based routing

Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.

Postcode prompting
Postcode prompting

Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.

Call overflow
Call overflow

Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.

View more features & add-ons
most trusted 1300 number provider
Call reporting
Supports multiple offices
Business Intro™
Hunt Group
Time and day-based routing
Call splaying
Call forward
State-based routing
Local-based routing
Postcode prompting
Call overflow
Call forwarding IVR

Understanding the nuts and bolts

What are 1300 numbers?

What are 1300 numbers?

1300 numbers are a ten-digit inbound number that your business can use as a single point of contact across Australia, allowing you to attract customers from outside of your local area.

1300 numbers are often referred to as ‘local call numbers’ because your customers can call you from any landline anywhere in Australia for the cost of a local call. Since 1300 numbers are virtual business numbers, you can redirect your calls to different answerpoints depending on how your business operates. Incoming calls to your 1300 number can be answered on your mobile, landline, office phones or hosted phone systems.

When a call is made to a 1300 number from a fixed landline, the caller is charged at local call rate regardless of the state or location they are in. Mobile rates vary, depending on the caller’s mobile carrier. The cost of a 1300 number call is shared between the caller and your business.

we're the experts in 1300 numbers

Want to know how 1300 numbers actually work?

Want to know how 1300 numbers actually work?

1300 numbers are designed to help your business do so much more than just receiving incoming calls. Not only are they completely flexible and portable, they are loaded with features allowing you to direct to different answerpoints at different times and days.

You can add custom greetings, recorded messages and voice prompt menus (IVR) at the start of the calls, or have unanswered calls redirected to our professional answering service.

1300 numbers work like a professional switchboard, without the price tag and complex set up.

With one easy monthly fee to host your 1300 number on our system, you can get set up within one business day with no contracts or heavy investment.

See 1300 pricing

Discover more

A business number that means more business.

Did you know that an Alltel 1300 number can help you reach more customers Australia-wide? Not only do 1300 numbers make your business look more professional, they are easier to recall and allow potential customers to reach you at the cost of a local call.

Get a new business number without the cost and inconvenience of installing new phone lines.

Connect remote workers and outsourced departments with a unified business number.

Grow your market and encourage more phone enquiries by offering affordable call rates.

Focus on profit-driving tasks and minimise interruptions by managing calls through your 1300 number.

Track and measure the success of your marketing campaigns by accessing free built-on reports.

Maintain effectiveness as your teams and branches increase: Alltel 1300 numbers grow with your business.

Take business calls anywhere and keep the same 1300 number even if you move or relocate.

Reduce missed calls and lost potential business by customising your call redirection schemes.

Compare 1300 number features

Great features across every plan.
Choose the one that works for you.

 

1300 GO$0 per month

1300 MICRO$14 per month

1300 STARTER$19 per month

1300 GROW$29 per month

1300 ADVANCE$39 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local calls
30 minutes
Unlimited
IVR
Add-on feature
Add-on feature
Add-on feature
Add-on feature
Business intro
Add-on feature
Add-on feature
Add-on feature
Add-on feature
>
Call recording
Voice2email
Call whisper

1300 GO$0 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local calls
IVR
Add-on feature
Business intro
Add-on feature
Call recording
Voice2email
Call whisper

1300 MICRO$14 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local calls
IVR
Add-on feature
Business intro
Add-on feature
Call recording
Voice2email
Call whisper

1300 STARTER$19 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local calls
30 minutes
IVR
Add-on feature
Business intro
Add-on feature
Call recording
Voice2email
Call whisper

1300 GROW$29 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local calls
30 minutes
IVR
Add-on feature
Business intro
Add-on feature
Call recording
Voice2email
Call whisper

1300 ADVANCE$39 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local calls
30 minutes
IVR
Add-on feature
Business intro
Add-on feature
Call recording
Voice2email
Call whisper

 

1300 GO MOBILE$50 per month

1300 GO LANDLINE$50 per month

Features
Included minutes
300
1000
Excess call charges
35c per min
18c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Add-ons
Business intro
Add-ons
Add-ons

1300 GO MOBILE$50 per month

Features
Included minutes
300
Excess call charges
35c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Business intro
Add-ons

1300 GO LANDLINE$50 per month

Features
Included minutes
1000
Excess call charges
18c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Business intro
Add-ons

Inclusions for all plans

No contracts – ever!

We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.

Get insightful reports

You can access inbound call reports that feature call statistics like caller locations, peak times, and calls you’ve missed.

Flexible call management

Customise your 1300 number to suit your business, whether you work from home or have multiple offices.

Make live changes online

Manage your services easily on My Alltel customer portal. Update your details, pay your bill, make changes or contact us anytime via chat.

Enhance your 1300 number

Boost the power of your 1300 number even further with these add-on services.

When you get a business 1300 number with Alltel, you’re getting more than just a regular phone number. Alltel 1300 numbers are already loaded with included features that can work as a great tool for managing your incoming calls. By pairing it with additional services that enhances the functionality of your number and you can further improve operational efficiencies and business benefits.

When you get a business 1300 number with Alltel, you’re getting more than just a regular phone number. Alltel 1300 numbers are already loaded with included features that can work as a great tool for managing your incoming calls. By pairing it with additional services that enhances the functionality of your number and you can further improve operational efficiencies and business benefits.

Related blogs & videos

Learn more about 1300 numbers.

Don't know the difference between a 1300, 1800 and 13 numbers?

Let’s put them side by side and see how they stack up

Features

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Mobility

Can you take your number with you wherever you go or if your business relocates?

Flexibility

Can you manage your incoming call flows based on your availability, time and day or the caller’s location?

Insights

Can you access inbound call reports?

Reach

Does your number have a national presence?

Manageability

Can you manage your number and make changes online?

Brand

Does your business number give a professional image for your brand?

Toll-free

Does your business number offer free local/landline calls?

Government fees

Do you have to pay an annual government surcharge?

Mobility

Can you take your number with you wherever you go or if your business relocates?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Flexibility

Can you manage your incoming call flows based on your availability, time and day or the caller’s location?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Insights

Can you access inbound call reports?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Reach

Does your number have a national presence?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Manageability

Can you manage your number and make changes online?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Brand

Does your business number give a professional image for your brand?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Toll-free

Does your business number offer free local/landline calls?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Government fees

Do you have to pay an annual government surcharge?

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Your frequently asked questions answered

Got more questions about
1300 numbers?

How much does a 1300 number cost?

The costs for using a 1300 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.

Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.

Meanwhile, service costs and call rates depend on the plan you choose. You can view our 1300 number plans here.

Are 1300 numbers free to call?

Calls to 1300 numbers are billed based on your provider, in accordance with guidelines from ACMA. Calls from landlines are charged the rate of a local call, while calls from mobile phones and VoIP services are billed differently (see below).

Are 1300 numbers free from mobile?

Calls to 1300 numbers are billed based on your provider, in accordance with guidelines from ACMA. Most mobile plans include unlimited calls, but it’s best to check your call plan for specific details.

How do you get a 1300 number?

There are two ways you can get a 1300 number.

The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1300 numbers at different prices (see “How much does a 1300 number cost?).

The second way is to purchase the rights to a 1300 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with a 1300 number service provider.

How do I call 1300 numbers from overseas?

To call a 1300 number from overseas, dial:

001 + 61 + 1300xxxxxx

001 is the international dial-out code, while 61 is Australia’s country code.

There is no guarantee, however, that a 1300 number can be reached from another country. Whether or not you can complete the call depends on a number of factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.

We've been with them for almost 5 years. We started with just a 1300 # going to a mobile and now have an office with 5 phones and voicemail system through them. Their service has been consistently fast, responsive and knowledgable. I'd have no trouble at all recommending them.

Daniel Brennan | Google review

Clear and simple pricing with customer service you can count on.

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