Unlock powerful call management features with an Alltel 1300 number.

Get a professional Alltel business number and increase your credibility from just $10 per month.

Unlock powerful features with Alltel 1300 numbers

Choose Australia’s favourite 1300 numbers provider.

mobile phone

Your business 1300 phone number can work as a powerful tool for your business. As a virtual business phone number, 1300 numbers can be customised to help you manage your incoming calls the best way it suits you.

Whether you’re a small business operating from home or a large organisation with multiple offices, Alltel 1300 numbers can take the leg work out of managing your business calls and offers great flexibility.

It is your business, so how would you like your 1300 number to work for you?

mobile phone
most trusted 1300 number provider
Call reporting
Supports multiple offices
Business Intro™
Hunt Group
Time and day-based routing
Call splaying
Call forward
State-based routing
Local-based routing
Postcode prompting
Call overflow
Call forwarding IVR
call tracking

Understanding the nuts and bolts

What are 1300 numbers?

call tracking

1300 numbers are a ten-digit inbound number that your business can use as a single point of contact across Australia, allowing you to attract customers from outside of your local area.

1300 numbers are often referred to as ‘local call numbers’ because your customers can call you from any landline anywhere in Australia for the cost of a local call. Since 1300 numbers are virtual business numbers, you can redirect your calls to different answerpoints depending on how your business operates. Incoming calls to your 1300 number can be answered on your mobile, landline, office phones or hosted phone systems.

When a call is made to a 1300 number from a fixed landline, the caller is charged at local call rate regardless of the state or location they are in. Mobile rates vary, depending on the caller’s mobile carrier. The cost of a 1300 number call is shared between the caller and your business.

WE'RE THE EXPERTS IN 1300 NUMBERS

How do 1300 numbers work?

1300 numbers

1300 numbers are designed to help your business do so much more than just receiving incoming calls. Not only are they completely flexible and portable, they are loaded with features allowing you to direct to different answerpoints at different times and days.

You can add custom greetings, recorded messages and voice prompt menus (IVR) at the start of the calls, or have unanswered calls redirected to our professional answering service.

1300 numbers work like a professional switchboard, without the price tag and complex set up.

With one easy monthly fee to host your 1300 number on our system, you can get set up within one business day with no contracts or heavy investment.

Plans & pricing
how 1300 works
inbound reports yellow bar orange bar purple bar blue bar green bar monday tuesday wednesday thursday friday

Your 1300 number, customised your way.

With multiple routing options, your 1300 number can be configured perfectly for your business.

call overflow

Call overflow

Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.

call splaying

Call splaying

Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.

time day routing

Time and day-based routing

Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.

state routing

State-based routing

Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.

support multi

Supports multiple offices

Advertise a single business number and redirect calls to separate sites or departments, regardless of location.

call forwarding

Call forwarding menu (IVR)

Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).

call forward

Call forward

Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.

hunt group

Hunt Group

Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.

local routing

Local-based routing

Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.

postcode

Postcode prompting

Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.

business intro

Business Intro™

Play a custom business greeting to introduce your products, services, or business hours at the start of every call.

call reporting

Call reporting

Review call information, track your usage, and analyse customer trends using your free call reports.

Inbound numbers explained

WATCH INBOUND NUMBERS VIDEO

1300, 1800 & 13 numbers explained

Inbound numbers are virtual business numbers that can be configured and customised in a way that is unique to how your business operates. 1300, 1800, and 13 numbers are collectively known as inbound numbers which are flexible numbers that help your business manage incoming calls.

Want more out of your 1300 number? Get advanced call tracking

1300 call tracking

Pinpointing the wheres, whys, or whens of your inbound calls can be hard, but it doesn't have to be. With Analytix call tracking and management, you can track where your callers come from, how many calls you're missing, and how you can keep your phone ringing.

Discover call tracking
1300 call tracking
call tracking report floating card caller phone icon live operator
1300 number
1800 number

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A business number that means more business.

Did you know that an Alltel 1300 number can help you reach more customers Australia-wide?
Not only do 1300 numbers make your business look more professional, they are easier to recall and allow potential customers to reach you at the cost of a local call.

Get a new business number

Get a new business number without the cost and inconvenience of installing new phone lines.

connect remote workers

Connect remote workers and outsourced departments with a unified business number.

grow your market

Grow your market and encourage more phone enquiries by offering affordable call rates.

focus on profit

Focus on profit-driving tasks and minimise interruptions by managing calls through your 1300 number.

track and measure

Track and measure the success of your marketing campaigns by accessing free built-on reports.

maintain effectiveness

Maintain effectiveness as your teams and branches increase: Alltel 1300 numbers grow with your business.

take business calls

Take business calls anywhere and keep the same 1300 number even if you move or relocate.

reduce missed calls

Reduce missed calls and lost potential business by customising your call redirection options.

FAQ

How much does a 1300 number cost?

how much 1300 cost?

The costs for using a 1300 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.

Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.

Meanwhile, service costs and call rates depend on the plan you choose. You can view our 1300 number plans here.

Plans & pricing
how much 1300 cost?

Compare 1300 number features

Great features across every plan. Choose the one that works for you.

 

1300 STARTER$10 per month

1300 BASIC$20 per month

1300 PLUS$30 per month

1300 PRO$50 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
100 minutes
300 minutes
IVR
Add-on feature
Add-on feature
Add-on feature
Business intro
Add-on feature
Add-on feature
Add-on feature
>
Voice2email
Add-on feature
Add-on feature
Add-on feature
Call recording
Call whisper

1300 STARTER$10 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Add-on feature
Call recording
Call whisper

1300 BASIC$20 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
100 minutes
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Add-on feature
Call recording
Call whisper

1300 PLUS$30 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
300 minutes
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Add-on feature
Call recording
Call whisper

1300 PRO$50 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
100 minutes
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Call recording
Call whisper

 

1300 GO MOBILE$50 per month

1300 GO LANDLINE$50 per month

Features
Included minutes
300
1000
Excess call charges
35c per min
18c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Add-ons
Business intro
Add-ons
Add-ons

1300 GO MOBILE$50 per month

Features
Included minutes
300
Excess call charges
35c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Business intro
Add-ons

1300 GO LANDLINE$50 per month

Features
Included minutes
1000
Excess call charges
18c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Business intro
Add-ons

Inclusions for all plans

no contracts

No contracts – ever!

We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.

get insight

Get insightful reports

You can access inbound call reports that feature call statistics like caller locations, peak times, and calls you’ve missed.

no contracts

Flexible call management

Customise your 1300 number to suit your business, whether you work from home or have multiple offices.

live changes

Make live changes online

Manage your services easily on My Alltel customer portal. Update your details, pay your bill, make changes or contact us anytime via chat.

Plans & pricing

Enhance your 1300 number

Boost the power of your 1300 number even further with these add-on services.

When you get a business 1300 number with Alltel, you’re getting more than just a regular phone number.

Alltel 1300 numbers are already loaded with included features that can work as a great tool for managing your incoming calls. By pairing it with additional services that enhances the functionality of your number and you can further improve operational efficiencies and business benefits.

live answering

Live answering service

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advance routing

Advanced routing options

Discover more
business intro

Business Intro

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call forwarding

Call forwarding menus

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1300 numbers
1300 mobile supports multiple offices phone icon caller call recording live operator message

FAQ

How do I set up a 1300 number?

1300 setup

Setting up your business 1300 number is easy with Alltel. You can choose from a selection of available 1300 numbers and smart numbers from our website, or simply speak to one of our business experts who are ready to assist you. We have a great range of free 1300 numbers that are ready to activate on one of our low monthly plans.

If you have an existing 1300 number, you can request to port the number to us and take advantage of Alltel’s inbound number features and routing options. We can also help you activate your new smart number. The set up process of a 1300 number typically takes 2-3 business days, not including ports.

FAQ

What is the difference between 1300 numbers and 1800 numbers?

1300 and 1800 numbers

The main difference between a 1300 number and 1800 number is the way the calls are charged for the caller. Calls to a 1300 number from anywhere in Australia is charged the cost of a local call, making this a great option for many businesses wanting a professional and flexible phone number.

1800 numbers on the other hand, are toll-free numbers. This means it is always free to call 1800 numbers from any Australian phone line. 1800 numbers are preferred by many not-for-profit organizations and companies for customer service lines.

Functionally, both 1300 and 1800 numbers are the same. Both are business inbound numbers loaded with features and provide custom routing options to fit your business.

1300 and 1800 numbers

Compare 1300, 1800, 13 numbers vs landline and mobile numbers

Choosing the right phone number for your business

Features

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Digits

1300 XXX XXX

1800 XXX XXX

13 XX XX

(03, 02, 07)

04XX XXX XX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Annual charge
$7980+GST

Portable / Any location

Digits

1300 numbers 1300 XXX XXX

1800 numbers 1800 XXX XXX

13 numbers 13 XX XX

Landline numbers (03, 02, 07)

Mobile numbers 04XX XXX XX

Virtual inbound number

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Routing options

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Inbound call reports & insights

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Built-in virtual features

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Toll-free for callers

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Government surcharge

1300 numbers

1800 numbers

13 numbers Annual charge
$7980+GST

Landline numbers

Mobile numbers

Portable / Any location

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

1300 numbers

Features

Digits

1300 XXX XXX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

1800 numbers

Features

Digits

1800 XXX XXX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

13 numbers

Features

Digits

13 XX XX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Annual charge
$7980+GST

Portable / Any location

Landline numbers

Features

Digits

(03, 02, 07)

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

Mobile numbers

Features

Digits

04XX XXX XX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

Sign-up now
1300 numbers

FAQ

Why are 1300 numbers better than landlines?

1300 numbers

1300 numbers are a great alternative to traditional landlines because they can be customised to help you manage your incoming calls the way it suits your business.

Benefits of getting a 1300 number over a normal landline:

  1. Alltel 1300 numbers are virtual numbers with built-in functionality and features. They can be routed to multiple answer points so you can manage your calls at any given time or day.
  2. Whether you work from home, on the road or have multiple offices, 1300 numbers are very flexible and easy to manage.
  3. Unlike traditional landline numbers, 1300 numbers are not restricted to a location or state. If you move, you can take your number with you anywhere within Australia.
  4. You can make changes to your 1300 number service online via our customer portal.
  5. You can access insightful inbound call reports providing your business with data for better operational efficiencies.

For more information read our latest blog 1300 numbers vs landline vs mobile: Which is best for business?

frequently asked questions

Got more questions about 1300 numbers?

Can I port my existing 1300 number?

Bringing over your 1300 number to us, from another Australian carrier, is easy and hassle-free. Simply contact us and we will process your account information and approach your current carrier to request port-away.

While waiting for the release of your 1300 number, we’ll create your new account in our system, set up your preferred routing options, and activate your 1300 number on our platform. All transfer requests can be done without any service interruptions, and should be completed within 5 to 7 working days.

Are 1300 numbers free to call, from landline or mobile?

Calls to 1300 numbers are billed based on your provider, in accordance with guidelines from ACMA.

Calls from landlines are charged the rate of a local call, while calls from mobile phones and VoIP services are billed differently. While most mobile plans do include unlimited calls, it’s best to check your call plan first for specific details.

How do I get a 1300 number?

There are two ways you can get a 1300 number.

The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1300 numbers at different prices. See 1300 number pricing here.

The second way is to purchase the rights to a 1300 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with a 1300 number service provider.

How do I call 1300 numbers from overseas?

To call a 1300 number from overseas, dial: 001 + 61 + 1300xxxxxx

001 is the international dial-out code, while 61 is Australia’s country code.

There is no guarantee, however, that a 1300 number can be reached from another country. Whether or not you can complete the call depends on a number of factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.

Are 1300 numbers toll free?

1300 numbers are not toll-free business numbers. Calls to a 1300 number from a landline will cost the rate of a standard local call. Calls from mobile phones and other services are charged based on the caller's telco provider. If you need a toll-free number for your business, please see 1800 numbers or speak to one of our business experts for more information.

Related blogs & videos

Learn more about 1300 numbers.

Videos
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ALLTEL SMARTNUMBERS

A business Smartnumber that gives instant recall.

With competition everywhere you go, it’s challenging to be memorable, but an Alltel Smartnumber ensures your business grabs attention.

Alltel Smartnumbers don’t just set your business apart with a catchy number, it also projects a professional image. It comes with advanced call management options that give you full control of when and which phones ring. Find your Smartnumber today from our list of available numbers.

Go to Smartnumbers

We've been with them for almost 5 years. We started with just a 1300 # going to a mobile and now have an office with 5 phones and voicemail system through them. Their service has been consistently fast, responsive and knowledgable. I'd have no trouble at all recommending them.

Daniel Brennan | Google review

Clear and simple pricing with customer service you can count on.

Plans & pricing