1300 numbers 1300 XXX XXX
1800 numbers 1800 XXX XXX
13 numbers 13 XX XX
Landline numbers (03, 02, 07)
Mobile numbers 04XX XXX XX
FAQ
The costs for using a 1300 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.
Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.
Meanwhile, service costs and call rates depend on the plan you choose. You can view our 1300 number plans here.
Plans & pricingCompare 1300 number features
1300 STARTER$10 per month
1300 BASIC$20 per month
1300 PLUS$30 per month
1300 PRO$50 per month
1300 GO MOBILE$50 per month
1300 GO LANDLINE$50 per month
Inclusions for all plans
No contracts – ever!
We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.
Get insightful reports
You can access inbound call reports that feature call statistics like caller locations, peak times, and calls you’ve missed.
Flexible call management
Customise your 1300 number to suit your business, whether you work from home or have multiple offices.
Make live changes online
Manage your services easily on My Alltel customer portal. Update your details, pay your bill, make changes or contact us anytime via chat.
Enhance your 1300 number
When you get a business 1300 number with Alltel, you’re getting more than just a regular phone number.
Alltel 1300 numbers are already loaded with included features that can work as a great tool for managing your incoming calls. By pairing it with additional services that enhances the functionality of your number and you can further improve operational efficiencies and business benefits.
FAQ
Setting up your business 1300 number is easy with Alltel. You can choose from a selection of available 1300 numbers and smart numbers from our website, or simply speak to one of our business experts who are ready to assist you. We have a great range of free 1300 numbers that are ready to activate on one of our low monthly plans.
If you have an existing 1300 number, you can request to port the number to us and take advantage of Alltel’s inbound number features and routing options. We can also help you activate your new smart number. The set up process of a 1300 number typically takes 2-3 business days, not including ports.
FAQ
The main difference between a 1300 number and 1800 number is the way the calls are charged for the caller. Calls to a 1300 number from anywhere in Australia is charged the cost of a local call, making this a great option for many businesses wanting a professional and flexible phone number.
1800 numbers on the other hand, are toll-free numbers. This means it is always free to call 1800 numbers from any Australian phone line. 1800 numbers are preferred by many not-for-profit organizations and companies for customer service lines.
Functionally, both 1300 and 1800 numbers are the same. Both are business inbound numbers loaded with features and provide custom routing options to fit your business.
Compare 1300, 1800, 13 numbers vs landline and mobile numbers
Features
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Digits
1300 XXX XXX
1800 XXX XXX
13 XX XX
(03, 02, 07)
04XX XXX XX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Annual charge
$7980+GST
Portable / Any location
1300 numbers 1300 XXX XXX
1800 numbers 1800 XXX XXX
13 numbers 13 XX XX
Landline numbers (03, 02, 07)
Mobile numbers 04XX XXX XX
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
1300 numbers
1800 numbers
13 numbers Annual charge
$7980+GST
Landline numbers
Mobile numbers
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
1300 numbers
Features
Digits
1300 XXX XXX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
1800 numbers
Features
Digits
1800 XXX XXX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
13 numbers
Features
Digits
13 XX XX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Annual charge
$7980+GST
Portable / Any location
Landline numbers
Features
Digits
(03, 02, 07)
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
Mobile numbers
Features
Digits
04XX XXX XX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Portable / Any location
FAQ
1300 numbers are a great alternative to traditional landlines because they can be customised to help you manage your incoming calls the way it suits your business.
Benefits of getting a 1300 number over a normal landline:
For more information read our latest blog 1300 numbers vs landline vs mobile: Which is best for business?
frequently asked questions
Bringing over your 1300 number to us, from another Australian carrier, is easy and hassle-free. Simply contact us and we will process your account information and approach your current carrier to request port-away.
While waiting for the release of your 1300 number, we’ll create your new account in our system, set up your preferred routing options, and activate your 1300 number on our platform. All transfer requests can be done without any service interruptions, and should be completed within 5 to 7 working days.
Calls to 1300 numbers are billed based on your provider, in accordance with guidelines from ACMA.
Calls from landlines are charged the rate of a local call, while calls from mobile phones and VoIP services are billed differently. While most mobile plans do include unlimited calls, it’s best to check your call plan first for specific details.
There are two ways you can get a 1300 number.
The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1300 numbers at different prices. See 1300 number pricing here.
The second way is to purchase the rights to a 1300 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with a 1300 number service provider.
To call a 1300 number from overseas, dial: 001 + 61 + 1300xxxxxx
001 is the international dial-out code, while 61 is Australia’s country code.
There is no guarantee, however, that a 1300 number can be reached from another country. Whether or not you can complete the call depends on a number of factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.
1300 numbers are not toll-free business numbers. Calls to a 1300 number from a landline will cost the rate of a standard local call. Calls from mobile phones and other services are charged based on the caller's telco provider. If you need a toll-free number for your business, please see 1800 numbers or speak to one of our business experts for more information.
Related blogs & videos
ALLTEL SMARTNUMBERS
With competition everywhere you go, it’s challenging to be memorable, but an Alltel Smartnumber ensures your business grabs attention.
Alltel Smartnumbers don’t just set your business apart with a catchy number, it also projects a professional image. It comes with advanced call management options that give you full control of when and which phones ring. Find your Smartnumber today from our list of available numbers.
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Plans & pricing