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Unlock powerful features with Alltel 1300 numbers
Choose Australia’s favourite 1300 numbers provider.
Your business 1300 phone number can work as a powerful tool for your business. As a virtual business phone number, 1300 numbers can be customised to help you manage your incoming calls the best way it suits you.
Whether you’re a small business operating from home or a large organisation with multiple offices, Alltel 1300 numbers can take the leg work out of managing your business calls and offers great flexibility.
It is your business, so how would you like your 1300 number to work for you?
Understanding the nuts and bolts
What are 1300 numbers?
1300 numbers are a ten-digit inbound number that your business can use as a single point of contact across Australia, allowing you to attract customers from outside of your local area.
1300 numbers are often referred to as ‘local call numbers’ because your customers can call you from any landline anywhere in Australia for the cost of a local call. Since 1300 numbers are virtual business numbers, you can redirect your calls to different answerpoints depending on how your business operates. Incoming calls to your 1300 number can be answered on your mobile, landline, office phones or hosted phone systems.
When a call is made to a 1300 number from a fixed landline, the caller is charged at local call rate regardless of the state or location they are in. Mobile rates vary, depending on the caller’s mobile carrier. The cost of a 1300 number call is shared between the caller and your business.
WE'RE THE EXPERTS IN 1300 NUMBERS
How do 1300 numbers work?
1300 numbers are designed to help your business do so much more than just receiving incoming calls. Not only are they completely flexible and portable, they are loaded with features allowing you to direct to different answerpoints at different times and days.
You can add custom greetings, recorded messages and voice prompt menus (IVR) at the start of the calls, or have unanswered calls redirected to our professional answering service.
1300 numbers work like a professional switchboard, without the price tag and complex set up.
With one easy monthly fee to host your 1300 number on our system, you can get set up within one business day with no contracts or heavy investment.
Plans & pricing
Your 1300 number, customised your way.
With multiple routing options, your 1300 number can be configured perfectly for your business.
Call overflow
Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.
Call splaying
Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.
Time and day-based routing
Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.
State-based routing
Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.
Supports multiple offices
Advertise a single business number and redirect calls to separate sites or departments, regardless of location.
Call forwarding menu (IVR)
Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).
Call forward
Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.
Hunt Group
Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.
Local-based routing
Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.
Postcode prompting
Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.
Business Intro™
Play a custom business greeting to introduce your products, services, or business hours at the start of every call.
Call reporting
Review call information, track your usage, and analyse customer trends using your free call reports.
WATCH INBOUND NUMBERS VIDEO
1300, 1800 & 13 numbers explained
Inbound numbers are virtual business numbers that can be configured and customised in a way that is unique to how your business operates. 1300, 1800, and 13 numbers are collectively known as inbound numbers which are flexible numbers that help your business manage incoming calls.
Want more out of your 1300 number? Get advanced call tracking
Pinpointing the wheres, whys, or whens of your inbound calls can be hard, but it doesn't have to be. With Analytix call tracking and management, you can track where your callers come from, how many calls you're missing, and how you can keep your phone ringing.
Discover call trackingDiscover more
A business number that means more business.
Did you know that an Alltel 1300 number can help you reach more customers Australia-wide?
Not only do 1300 numbers make your business look more professional, they are easier to recall and allow potential customers to reach you at the cost of a local call.
Get a new business number without the cost and inconvenience of installing new phone lines.
Connect remote workers and outsourced departments with a unified business number.
Grow your market and encourage more phone enquiries by offering affordable call rates.
Focus on profit-driving tasks and minimise interruptions by managing calls through your 1300 number.
Track and measure the success of your marketing campaigns by accessing free built-on reports.
Maintain effectiveness as your teams and branches increase: Alltel 1300 numbers grow with your business.
Take business calls anywhere and keep the same 1300 number even if you move or relocate.
Reduce missed calls and lost potential business by customising your call redirection options.
