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1300 numbers

INCREASE YOUR CREDIBILITY

Unlock powerful call management features with an Alltel 1300 number.

A 1300 phone number holds significant potential as a valuable tool for your business operations. Serving as a virtual phone line, 1300 numbers offer customisable features tailored to streamline your inbound call management process according to your preferences.

Whether you operate a small enterprise or oversee a sprawling organisation with multiple locations, Alltel's 1300 numbers ease the challenges of call management, offering remarkable flexibility.

Experience the benefits of a 1300 number tailored to your needs, courtesy of Alltel's reliable services.

Virtual inbound numbers

What are 1300 numbers?

1300 numbers, consisting of ten digits, serve as a unified point of contact throughout Australia, enabling businesses to reach customers beyond their local area.

Often known as 'local call numbers,' they enable callers to connect from any landline nationwide at the cost of a local call. As virtual inbound numbers, they offer the flexibility to redirect calls to various answer points, including mobiles, landlines, office phones, or hosted systems, adapting to individual requirements.

Calls to 1300 numbers from fixed landlines are charged at local call rates, regardless of the caller's location, while mobile rates may vary depending on the carrier. The cost of a call to a 1300 number is shared between the caller and the business.

call tracking
how 1300 works

More than just a phone number

How do 1300 numbers work?

1300 numbers are more than just your standard business phone number. Not only are they completely flexible and portable if you change locations, they are fully loaded with features allowing you to direct to different answerpoints at different times and days.

You can add custom greetings, recorded messages and set up voice prompt menus (IVR) at the start of the calls. Plus, if you're unavailable, calls can be directed to our professional answering service who can attend to calls on your behalf. Think of 1300 numbers as your own switchboard, minus the complexity and high costs.

With one simple monthly fee, you can have your 1300 number up and running on our system within one business day, without any contracts or heavy investment.

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Here’s why more Aussie businesses are choosing Alltel.

I recently registered for a 1300 phone number service, and I must say, I am extremely satisfied with the experience! From the very beginning, the process was smooth and hassle-free. A special shoutout to Ignatius, who was incredibly helpful and went above and beyond to ensure all my needs were met. The customer service was top-notch, and the service itself was seamless. I highly recommend this service to anyone needing a 1300 phone number. Five stars well deserved!

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- JI | Trustpilot review

We've been with them for almost 5 years. We started with just a 1300 # going to a mobile and now have an office with 5 phones and voicemail system through them. Their service has been consistently fast, responsive and knowledgable. I'd have no trouble at all recommending them.

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- Daniel B. | Google review

Excellent customer service, responded quickly to get us back up and running when a former employee cancelled our 1300 number.

- EIF Industries | Trustpilot review

I have used Alltel before and recently recommended them (and used) in the new company I am contracting to. So easy to pick a Plan, then a number and then the routing. All done within minutes and great support from their staff.

- Sam G. | Trustpilot review

Your 1300 number, customised your way.

Flexible routing options with Alltel

call overflow

Call overflow

Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.

call splaying

Call splaying

Efficiently distribute incoming calls among multiple staff members and departments across up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.

time day routing

Time and day-based routing

Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.

state routing

State-based routing

Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.

support multi

Multi-Site Support

Advertise a single business number and route calls to different offices or departments, no matter where they are located.

call forwarding

Call forwarding menu (IVR)

Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).

call forward

Call forward

Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.

hunt group

Hunt Group

Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.

local routing

Local-based routing

Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.

postcode

Postcode prompting

Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.

business intro

Business Intro™

Play a custom greeting to introduce your products, services, or business operating hours at the start of every call.

call reporting

Call reporting

Review call information, track your usage, and analyse customer trends using your free call reports.

Inbound numbers explained

WATCH INBOUND NUMBERS VIDEO

1300, 1800 & 13 numbers explained

Inbound numbers are virtual business numbers that can be configured and customised in a way that is unique to how your business operates. 1300, 1800, and 13 numbers are collectively known as inbound numbers which are flexible numbers that help you manage incoming calls.

Want more out of your 1300 number?

Get advanced call tracking and live call reports

Identifying the source of a call is essential for assessing marketing effectiveness and resource management. With Alltel’s Analytix platform, you can easily track caller origins on a dashboard, monitor missed calls, and access detailed call reports. Take charge of your number through an online portal and activate new features effortlessly.

Discover call tracking
1300 call tracking

Unlocking the benefits

A business phone number that does a whole lot more

An Alltel 1300 number can expand your customer reach across Australia. In addition to enhancing your business's professional image, 1300 numbers are memorable and enable potential customers to contact you at local call rates.

Get a new business number

Obtain a new business number without the expense and hassle of installing new phone lines.

connect remote workers

Unify remote workers and outsourced departments with a single business number.

grow your market

Broaden your market and boost phone inquiries with cost-effective call rates.

focus on profit

Prioritise profit-generating activities and reduce disruptions by managing calls through your 1300 number.

track and measure

Monitor and evaluate marketing campaign performance with live call reports.

maintain effectiveness

Ensure operational efficiency as your teams and branches expand: Alltel 1300 numbers scale with your business.

take business calls

Answer calls from anywhere and retain the same 1300 number even after relocation.

reduce missed calls

Minimise missed calls and potential loss of sales opportunities through personalised call redirection setups.

Compare 1300 number features

Great features in every plan. Select the one that fits your needs.

 

1300 STARTER $10 per month

1300 BASIC $20 per month

1300 PLUS $30 per month

1300 PRO $50 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
100 minutes
300 minutes
IVR
Add-on feature
Add-on feature
Add-on feature
Business intro
Add-on feature
Add-on feature
Add-on feature
>
Voice2email
Add-on feature
Add-on feature
Add-on feature
Call recording
Call whisper

1300 STARTER $10 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Add-on feature
Call recording
Call whisper

1300 BASIC $20 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
100 minutes
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Add-on feature
Call recording
Call whisper

1300 PLUS $30 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
300 minutes
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Add-on feature
Call recording
Call whisper

1300 PRO $50 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
Free local & national calls
100 minutes
IVR
Add-on feature
Business intro
Add-on feature
Voice2email
Call recording
Call whisper

 

1300 GO MOBILE $50 per month

1300 GO LANDLINE $50 per month

Features
Included minutes
300
1000
Excess call charges
35c per min
18c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Add-ons
Business intro
Add-ons
Add-ons

1300 GO MOBILE $50 per month

Features
Included minutes
300
Excess call charges
35c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Business intro
Add-ons

1300 GO LANDLINE $50 per month

Features
Included minutes
1000
Excess call charges
18c per min
Included simple routing
Fast activation
No contracts
IVR
Add-ons
Business intro
Add-ons

Included in every plan

no contracts

No Long-Term Contracts!

We've eliminated fixed-term contracts in favour of transparent plans with no hidden fees. You can switch plans at any time and add compatible services as needed.

get insight

Access Detailed Reports

Gain access to detailed inbound call reports containing valuable call statistics such as caller locations, peak call times, and missed calls.

no contracts

Flexible call management

Customise your 1300 number to suit your business, whether you operate from home, on the road or have multiple offices.

live changes

Make live changes online

Effortlessly manage your services using the My Alltel customer portal. Update details, pay bills, make changes, or chat with us anytime.

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Maximise and personalise

Supercharge your 1300 number with add-ons!

Getting a 1300 number from Alltel means more than just acquiring a regular phone line.

Alltel 1300 numbers come equipped with built-in features that efficiently manage incoming calls. Pairing it with supplementary services enhances its functionality, improving operational efficiency and business benefits.

live answering

Live answering service

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advance routing

Advanced routing options

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business intro

Business Intro

Discover more
call forwarding

Call forwarding menus (IVR)

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FAQ

How much does it cost to get a 1300 number?

Costs associated with using a 1300 number can be categorised into three main components: 1) initial fees for acquiring and setting up the number, 2) monthly service charges to keep the number active, and 3) charges for incoming calls.

The setup fees are determined by your chosen provider for activating the number. The price of the number itself depends on its memorability, with numbers that spell words or have repeated digits often costing more.

On the other hand, monthly service costs and call rates are based on the specific plan you choose to suit your call volume. You can find detailed information about our 1300 number plans here.

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how much 1300 cost?
How do I set up a 1300 number?

FAQ

How do I set up a 1300 number?

Getting your 1300 number up and running with Alltel is a breeze. Choose from our available selection of numbers on our website or speak directly to one of our experts for assistance. We offer a wide range of free 1300 numbers ready for activation on our affordable monthly plans.

Already have an existing 1300 number? No problem. You can request to port your number to Alltel and benefit from our advanced inbound number features and routing options. We can also assist in setting up your new smart number. Typically, the setup process for a 1300 number service takes about 2-3 business days, excluding number ports.

FAQ

What is the difference between 1300 numbers and 1800 numbers?

The main difference between a 1300 number and 1800 number is how calls are charged. Calls to a 1300 number in Australia cost the same as a local call, making it ideal for businesses needing a professional and flexible phone number.

On the other hand, 1800 numbers are toll-free, meaning callers can dial them for free from any Australian phone line. This makes 1800 numbers popular for customer service lines and not-for-profit organisations.

Functionally, both 1300 and 1800 numbers offer the same features and customisable routing options for businesses.

1300 and 1800 numbers

Compare 1300, 1800, 13 numbers vs landline and mobile numbers

Choosing the ideal business phone number

Features

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Digits

1300 XXX XXX

1800 XXX XXX

13 XX XX

(03, 02, 07 )

04XX XXX XX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Annual charge
$7980+GST

Portable / Any location

Digits

1300 numbers 1300 XXX XXX

1800 numbers 1800 XXX XXX

13 numbers 13 XX XX

Landline numbers (03, 02, 07 )

Mobile numbers 04XX XXX XX

Virtual inbound number

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Routing options

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Inbound call reports & insights

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Built-in virtual features

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Toll-free for callers

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

Government surcharge

1300 numbers

1800 numbers

13 numbers Annual charge
$7980+GST

Landline numbers

Mobile numbers

Portable / Any location

1300 numbers

1800 numbers

13 numbers

Landline numbers

Mobile numbers

1300 numbers

Features

Digits

1300 XXX XXX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

1800 numbers

Features

Digits

1800 XXX XXX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

13 numbers

Features

Digits

13 XX XX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Annual charge
$7980+GST

Portable / Any location

Landline numbers

Features

Digits

(03, 02, 07)

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

Mobile numbers

Features

Digits

04XX XXX XX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Portable / Any location

Sign-up now
1300 numbers

FAQ

Why choose 1300 numbers over landlines?

1300 numbers offer a superior alternative to traditional landlines due to their customisable features that cater to your business needs.

Here are the advantages of opting for a 1300 number over a regular landline:

  1. Alltel 1300 numbers are virtual with advanced functionality and features. They can be directed to multiple answer points, allowing for flexible call management anytime.
  2. They are adaptable for businesses operating from various locations such as home offices, remote work setups, or multiple offices.
  3. Unlike landlines tied to a specific location or state, 1300 numbers are portable within Australia, enabling you to keep the same number if you relocate.
  4. You can conveniently manage your 1300 number service online through our customer portal.
  5. Gain access to detailed inbound call reports that provide valuable insights for improving operational efficiencies.

For further details, refer to our latest blog comparing 1300 numbers, landlines, and mobiles to determine which is best for you.

More Frequently Asked Questions

Can I port my current 1300 number?

Porting your existing 1300 number to us from another Australian carrier is straightforward. Contact us, and we'll manage your account details and coordinate with your current carrier for the porting request.

During the porting process, we'll set up your new account, configure your routing preferences, and activate your 1300 number on our platform. Your services won't be interrupted, and the porting typically takes 5 to 7 business days to complete.

Are 1300 Numbers Free to Call from Landline or Mobile?

Calls to 1300 numbers are subject to charges determined by your service provider, following guidelines from ACMA.

Calls from landlines are typically charged at the rate of a local call. However, calls from mobile phones and VoIP services may incur different charges. While many mobile plans offer unlimited calls, it's recommended to review your plan for specific details regarding call charges.

How can I get a 1300 Number?

Getting a 1300 number can be done in two ways.

The first option is to obtain one from a telco provider that offers them. Most providers have a range of 1300 numbers available at various prices. Check out the pricing for 1300 numbers here.

Alternatively, you can acquire the rights to a 1300 number through ACMA’s Numbering System website. This method is ideal if you are looking for a customised or "vanity" number, also known as a phone word or smartnumber. After securing your desired number, you'll need to activate it with a inbound number service provider.

How do I call 1300 numbers from overseas?

To call a 1300 number from overseas, dial: 001 + 61 + 1300xxxxxx

001 is the international dial-out code, while 61 is Australia’s country code.

There is no guarantee, however, that a 1300 number can be reached from another country. Whether or not you can complete the call depends on a number of factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.

Are 1300 numbers toll free?

No, 1300 numbers are not toll-free for callers. Calls to a 1300 number from a landline are charged at standard local call rates. Charges for calls from mobile phones and other services depend on the caller's telecommunications provider. If you require a toll-free number for your business, consider 1800 numbers or contact one of our business experts for assistance.

Related blogs & videos

Learn more about 1300 numbers.

Videos
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Standout from the crowd

A Smartnumber that gives instant recall.

In a crowded market, standing out can be tough, but an Alltel Smartnumber ensures your business gets noticed.

Alltel Smartnumbers not only make you unique with a memorable number but also enhance your professional image. They offer advanced call management options, giving you control over when and which phones ring. Explore our available Smartnumbers today.

Explore Smartnumbers

Clear and simple 1300 number pricing with customer service you can count on.

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