Business

Are 1300 Numbers free?

The Alltel Team
The Alltel Team

The short answer: no. But the longer (and more interesting) answer is that you can receive free calls on your 1300 number.

For those not familiar with 1300 numbers, these are cloud-based inbound numbers used by many businesses, government agencies, and not-for-profit organisations. These numbers provide two major benefits:

  • Incoming calls can be directed to any phone (e.g. mobiles, landlines, VoIP phones), which gives the number holder a lot of flexibility in how they use their number.
  • Callers can dial a 1300 number from any landline in Australia at local call rates. Not having to pay expensive long-distance rates helps attract callers from across the country.

How much does it cost to call a 1300 number?

Costs are usually dependent on where a call is placed. When a 1300 number is dialled from a mobile, the cost is determined by the caller’s mobile carrier. Some carriers charge the same rate as for local landline calls, while others charge standard mobile rates. Here at Alltel, our call rates for local and national calls starts at 5.7c per minute and for mobile calls, it’s 6.7c a minute. There are carriers that include 1300 number calls in their caps, while others charge for them separately.

How much do 1300 numbers cost?

Businesses pay a monthly fee for their 1300 number service and additional costs for incoming calls. Our 1300 GO pay-per-call plan goes for $0 a month for the first six months, while our standard plans start at $19 a month. All plans include a $30 one-time setup fee. Prices may also depend on the memorability of the number, especially if it’s a Smartnumber that either spells a word or is in a number sequence that is easy to recall. But if number recall is not a priority for your business, Alltel offers a wide selection of 1300 numbers free of charge, as part of your service.

Many 1300 number providers offer plans that include FREE Talk Time for local landline-to-landline calls. For example, Alltel’s popular GROW plan includes unlimited local calls, while the ADVANCE plan includes you 30 minutes free talk time for every landline-based local call you receive.

That means that if your business only services your local area, your 1300 number could potentially cost nothing more than your monthly plan, with all call costs covered by your free local calls. If you think a 1300 number plan is right for you, take the time to review our plan options to make sure you’re getting the best value for your business.

How do you set up a 1300 number?

Setting up a 1300 number doesn’t require special equipment or complicated software. Just send us an enquiry and our group of specialists will get in touch with you. Once you’ve confirmed the order and assigned an answer point for your incoming calls, our team can get your number up and running within 24 hours.

What is the process of setting up a 1300 number?

Getting a 1300 number set up with a provider like Alltel is incredibly easy. Here’s how:

  1. Select your preferred 1300 number from our pool of available numbers.
  2. Select your preferred monthly call plan and the features that come with it.
  3. Designate an answer point for the incoming calls, which can be your landline or mobile phone.
  4. Customise your 1300 number further with our varied routing options, which can be state-based or time and day-based.

How do you manage your 1300 number?

Alltel offers an account management tool, MyAlltel, to give you access to call records. On it, you learn where and when the calls are coming in. Moreover, this management portal allows you to review payments and seek support from our Alltel customer care team.

Are there any free 1300 numbers available?

Selecting your preferred 1300 number is free of charge unless it is a Smartnumber. You can select from Alltel’s wide pool of 1300 numbers selection and choose the number that suits your business best.

Give us a call on 1300 ALLTEL, or chat with us on our website to find out how your business can benefit from a 1300 Number.


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