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All the confidence of a free-call number backed
by features you can count on
Shop for available 1800 numbers
from a provider you can trust.
When you sign up for an 1800 number with Alltel, you know you’re backed by over a decade’s experience as a top inbound number provider in Australia. Whether you’re a small business, a large enterprise or a not-for-profit organisation, getting an 1800 phone number is a great way to attract more callers to your business.
1800 numbers give callers the freedom to call your business from any fixed lined in Australia completely toll-free for the whole duration of the call.
Learn more
What’s so special about
1800 numbers?
1800 numbers are virtual business numbers designed to give Australian business like yours better control over your inbound call flows. While most of the features and benefits are the same as 1300 numbers, 1800 numbers are essentially free-call numbers, meaning callers are not charged when dialling from any fixed line in Australia.
For this reason, 1800 numbers are also widely recognized as toll-free business numbers. By giving callers the convenience of free calls, 1800 numbers are great for promoting your business or organisation, as well as using them for short-term campaigns or events.
Incoming calls to your 1800 number can be programmed to redirect to one or more answerpoints based on the needs of your business.
MAKE THE MOST OUT OF YOUR 1800 NUMBER.
How you do want your business phone number to work for you?
1800 numbers work in much the same way as all other inbound number services. You can have your 1800 number service configured to efficiently manage your incoming call flows based on time and day, or location of caller such as area or state.
Your calls can be redirected to one or more answerpoints based on availability. For example, you can redirect your 1800 number call to your mobile when it is unanswered on your office phone after a few rings.
Whether you answer on a landline or mobile, the cost of 1800 number calls are fully shouldered by your business, giving your callers the confidence to call anytime from anywhere in Australia.
With a selection of competitive monthly 1800 number call plans, Alltel offers great value service your business can depend on.
YOUR 1800 NUMBER, CUSTOMISED YOUR WAY.
With multiple routing options, your 1800 number can be configured perfectly for your business.
Call overflow
Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.
Call splaying
Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.
Time and day-based routing
Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.
State-based routing
Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.
Supports multiple offices
Advertise a single business number and redirect calls to separate sites or departments, regardless of location.
Call forwarding menu (IVR)
Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).
Call forward
Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.
Hunt Group
Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.
Local-based routing
Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.
Postcode prompting
Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.
Business Intro™
Play a custom business greeting to introduce your products, services, or business hours at the start of every call.
Call reporting
Review call information, track your usage, and analyse customer trends using your free call reports.
INBOUND NUMBERS EXPLAINED
How do inbound numbers work?
1300, 1800 and 13 numbers are virtual inbound numbers that can be set up to help you manage inbound calls to your business. This video explains the difference between 1800 numbers and how they can work to benefit your business.
Discover more
A business number that means more business.
1800 numbers are great business numbers to use if you want to make a great impression.
Callers are invited to contact your business free of charge, giving a professional image to your brand.
With awesome features that can be tailored to fit your business needs, an 1800 number is a great option if you’re ready to take your business to the next level.
Connect remote workers and outsourced departments with a unified business number.
Take business calls anywhere and keep the same 1800 number even if you move or relocate.
Grow your market and encourage more phone enquiries by offering affordable call rates.
Focus on profit-driving tasks and minimise interruptions by managing calls through your 1800 number.
Track and measure the success of your marketing campaigns by accessing free built-on reports.
Maintain effectiveness as your teams and branches increase: Alltel 1800 numbers grow with your business.
Take business calls anywhere and keep the same 1800 number even if you move or relocate.
Reduce missed calls and lost potential business by customising your call redirection options.
