FAQ
The costs for using an 1800 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.
Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.
Meanwhile, service costs and call rates depend on the plan you choose.
Plans & pricing1800 number plans that are made to fit you
1800 BASIC$20 per month
1800 Plus$30 per month
1800 PRO$50 per month
Inclusions for all plans
No contracts – ever!
We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.
Get insightful reports
You can access inbound call reports that feature call statistics like caller locations, peak times, and calls you’ve missed.
Flexible call management
Customise your 1300 number to suit your business, whether you work from home or have multiple offices.
Make live changes online
Manage your services easily on My Alltel customer portal. Update your details, pay your bill, make changes or contact us anytime via chat.
CHOOSE ADD-ONS THAT WILL AMP UP THE POWER OF YOUR NUMBER
As a standalone service, 1800 numbers have built-in features that can be configured to work perfectly for your business.
You can amp up the power of your 1800 number by adding on these complementary services so that it works uniquely for your business.
FAQ
To transfer your 1800 number service to Alltel, simply contact us and we will process your account information and approach your current telco to request port-away. As your current telco readies your number for release, we’ll set up your account in our system. Once your existing carrier has prepared your number, we’ll activate it on our platform.
Porting usually takes five to seven days, and there should be no disruptions to your 1800 number throughout the process.
FAQ
1800 numbers and 1300 numbers are both virtual numbers used exclusively for managing incoming calls. The main difference between them is in how call charges are divided between the caller and the business.
Calls made to 1300 numbers are shared by both the caller and the business. On the other hand, 1800 numbers are referred to as ‘toll-free numbers’ because there is no charge to the caller when dialing from a local fixed line. The business shoulders local and national call rates throughout the duration of the 1800 number call.
The 1800 number difference
Features
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Mobility
Can you take your number with you wherever you go or if your business relocates?
Flexibility
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
Insights
Can you access inbound call reports?
Reach
Does your number have a national presence?
Manageability
Can you manage your number and make changes online?
Brand
Does your business number give a professional image for your brand?
Toll-free
Does your business number offer free local/landline calls?
Government fees
Do you have to pay an annual government surcharge?
1800 numbers
Features
Mobility
Flexibility
Insights
Reach
Manageability
Brand
Toll-free
Government fees
1300 numbers
Features
Mobility
Flexibility
Insights
Reach
Manageability
Brand
Toll-free
Government fees
13 numbers
Features
Digits
13 XX XX
Virtual inbound number
Routing options
Inbound call reports & insights
Built-in virtual features
Toll-free for callers
Government surcharge
Annual charge
$7980+GST
Portable / Any location
18 numbers
Features
Mobility
Flexibility
Insights
Reach
Manageability
Brand
Toll-free
Government fees
Landline numbers
Features
Mobility
Flexibility
Insights
Reach
Manageability
Brand
Toll-free
Government fees
Mobile numbers
Features
Mobility
Flexibility
Insights
Reach
Manageability
Brand
Toll-free
Government fees
FAQ
Whether they are 1800, 1300, or 13 numbers, inbound numbers provide the benefits of a unified, portable, versatile point of contact. Choosing the right inbound number for your business ultimately depends on your business’ objectives.
Widely recognized as toll-free business numbers, 1800 numbers give customers the convenience of free calls when dialing from any fixed line in Australia. 1800 numbers also provide your brand with a professional image and are great for promoting your business, short-term campaigns, and events.
frequently asked questions
You can call 1800 numbers for free using any fixed line (i.e. landline) in Australia. Most mobile phone service providers also provide free calls to 1800 numbers, though each carrier’s policy may vary.
Calls to 1800 numbers are billed based on your provider, in accordance with guidelines from ACMA. Most mobile plans include unlimited calls, but it’s best to check your call plan for specific details.
There are two ways you can get an 1800 number.
The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1800 numbers at different prices (see “How much does an 1800 number cost?).
The second way is to purchase the rights to a 1800 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with an 1800 number service provider.
To call an 1800 number from overseas, dial:
001 + 61 + 1800xxxxxx
001 is the international dial-out code, while 61 is Australia’s country code.
There is no guarantee, however, that an 1800 number can be reached from another country. Whether or not you can complete the call depends on a few factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.
For more information, read our blog: How do you call a 1800 number from overseas?
The costs for using an 1800 number can be broken down into the following: the fees to acquire and set up the number; monthly service costs to keep the number active; and call costs.
Setup fees are determined by your chosen provider who activates your number. The cost of the 1800 number itself depends on its memorability, as numbers that spell out words or have repeating patterns tend to cost more.
Depending on the call plan you choose, service costs, call rates, routing options and other features will vary.
Related blogs & videos
I chose Alltel as I wanted an affordable 1800 number on my website rather than my mobile number. This was to filter enquiries and provide a professional image for my company. I love the voice mail to email service, a very convenient way to listen to my messages.
Angela Robertson-Buchanan | Photographic Passions
I tried to get my 1800 number connected with Telstra for over 3 months to no avail. The team at Alltel had it connected and diverted to my mobile in 3 days.
Smooth process and half the price of Telstra. Highly reccomend this company.
Les Wallace
Signing up is easier than you think.
We can have your new 1800 number service up and running in just one day!