Location-based routing
Hunt group
State-based routing
Postcode prompting
Call forwarding menus (IVR)
Call splaying
Call forward
Time of day routing
Call overflow
Call reporting
Supports multiple offices
Business Intro™
Enhance your inbound numberwith these features.
Choose Alltel as your preferred
1800 number provider.
All the confidence of a free-call number with inbound features that raises the bar.
When you get your 1800 number with Alltel, you know you’re backed by over a decade’s experience as a top inbound number provider in Australia. Whether you’re a small business, a large enterprise or a not-for-profit organisation, getting an 1800 phone number is a great way to attract more callers.
1800 numbers give callers the freedom to call your business from any fixed lined in Australia completely toll-free for the whole duration of the call. Adding to that, 1800 phone numbers can create a positive brand image while giving your business the flexibility of inbound call management.
What is a 1800 number?
1800 phone numbers are virtual business numbers designed to give Australian business like yours better control over your inbound call flows. While most of the features and benefits are the same as 1300 numbers, 1800 numbers are essentially free-call numbers, meaning callers are not charged when dialling from any fixed line in Australia.
For this reason, 1800 numbers are also widely recognized as toll-free business numbers. By giving callers the convenience of free calls, 1800 numbers are great for promoting your business or organisation, as well as using them for short-term campaigns or events.
Incoming calls to your 1800 number can be programmed to redirect to one or more answerpoints based on the needs of your business.
How do 1800 numbers work?
1800 numbers work in much the same way as all other inbound number services. You can have your 1800 number service configured to efficiently manage your incoming call flows based on time and day, or location of caller such as area or state. Your calls can be redirected to one or more answerpoints based on availability. For example, you can redirect your 1800 number call to your mobile when it is unanswered on your office phone after a few rings.
Whether you answer on a landline or mobile, the cost of 1800 number calls are fully shouldered by your business. For this reason, it’s important to choose the best 1800 number plan for your business.
With a selection of competitive 1800 number plans with excellent call rates, Alltel offers great value service you can trust.
Alltel inbound business numbers
0:44What are business inbound numbers?
1:28How do inbound numbers work?
2:141300 vs 1800 vs 13 Numbers
1:10Send the right message with a business 1800 number.
1800 numbers invite more calls to your business with free calls and make a great impression for your brand. With great call features that is tailored to suit you, get an 1800 number to take your business to the next level.
Let’s take a closer look at 1800 number features and benefits.
No contracts
We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.
Get insightful reports
Get access to inbound call reports. See insightful call statistics such as caller locations, peak times and calls you’ve missed.
Fast activation
We’ll set up and activate your 1800 number in as little as one business day. Select from a huge list of available numbers you can set up straight away.
Expand your reach
Build a credible brand and reach more customers by giving customers free calls to your business.
Multiple routing options
Redirect your 1800 number calls based on location or time and day. Manage your calls your way.
Make live changes online
Manage your service online using My Alltel customer portal. Update your details and pay your bill easily.
Answer your business calls anywhere, anytime
Answer 1800 number calls on your mobile, office phone or have them redirected to a live answering operator.
Flexible call management
Customise your 1800 number to suit your business. Whether you operate from home or have multiple offices, we can help you configure the service exactly as you need.
With the 1800 numbers Advance plan, you can access premium features
and unsurpassed flexibility.
Business Intro
Start every call with a recorded business introduction. You can upload your own recording, or have a custom greeting recorded by our professional voice talents.
Voice prompt menu (IVR)
Give your callers the ability to route their own calls via keypad selection (ie. Press 1 for Sales…Press 2 for Support).
Powerful self-managed online portal
Configure your 1300 or 1800 number with an easy-to-use number portal, exclusive for Alltel Advance plans. All changes are free and take effect immediately.
Missed call alerts
Your 1300 or 1800 Advance sends instant email notifications for every call that you miss, so you can make prompt call-backs and take advantage of warm leads.
Call recording
Record and listen back to calls to your 1300 or 1800 number whenever you need it. Your recorded calls are a great resource for staff training and ensuring service quality.
Access detailed call reports
Your 1300 or 1800 number is a great tool for collecting data about your calls. We compile information such as who, when, and where your calls are coming from—all for free.
Voice2Email
Stay on top of your voicemail with a voice to email service. With instant SMS and email notifications, you can easily review each message as it comes.
Call whisper
Track which calls are coming from your 1300 or 1800 number through a short announcement that plays before your call is connected.
Enhance your 1800 number with additional
services that can help you do more.
As a standalone service, 1800 numbers have built-in features that can be configured to work perfectly for your business. As a full-service provider, Alltel offers additional services that can further enhance your 1800 number and cover all your comms needs.
Live answering service
Advanced routing options
Business Intro
Call forwarding menus (IVR)
Let’s put 1800 numbers up against other
phone number options for your business.
Mobility
Can you take your number with you wherever you go or if your business relocates?
1800 Numbers
1300 Numbers
13 Numbers
Landline Numbers
Mobile Numbers
Flexibility
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
1800 Numbers
1300 Numbers
13 Numbers
Landline numbers
Mobile numbers
Insights
Can you access inbound call reports?
1800 Numbers
1300 Numbers
13 Numbers
Landline numbers
Mobile numbers
Reach
Does your number have a national presence?
1800 Numbers
1300 Numbers
13 Numbers
Landline numbers
Mobile numbers
Manageability
Can you manage your number and make changes online?
1800 Numbers
1300 Numbers
13 Numbers
Landline numbers
Mobile numbers
Brand
Does your business number give a professional image for your brand?
1800 Numbers
1300 Numbers
13 Numbers
Landline numbers
Mobile numbers
Toll-free
Does your business number offer free local/landline calls?
1800 Numbers
1300 Numbers
13 Numbers
Landline numbers
Mobile numbers
Government fees
Do you have to pay an annual a government surchage?
1800 Numbers
1300 Numbers
13 Numbers
Landline numbers
Mobile numbers
More great features
Fast activation
We’ll get your 1800 number up and running in as little as 1 business day.No special hardware
Receive calls on any of your existing phone lines without affecting your ability to call out.Free routing options
Direct your calls anywhere in Australia and across time zones at no added cost.No lock-in contracts
We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges.Switch plans anytime
Change your 1800 number plan for free. Upgrade or downgrade your service as your needs change.Manage your number using MyAlltel
Request changes to your service and access free built-in call reports through a self-managed web portal.Compare
Advertising a mobile as a business number screams amateur. Not only does it make your customers think twice, it also doesn’t help with ensuring business continuity. Alltel 1800 numbers give callers the impression of an established business, with several redirection options that guarantee their calls are always answered.
The days of being stuck to your desk while waiting for your landline to ring are now over. With 1800 numbers, you can choose to work when and where you’re most productive. Answer business calls from home, your favorite cafe, or even on the road. The best part—customers from anywhere in Australia can call your business without fear of long distance charges.
While similar in function, 1800, 1300, and 13 numbers differ in terms of call charges.
1800 number call costs are completely shouldered by the business. These are recommended for established businesses that want a nationwide number that anyone can call at no charge. Since calls to these numbers are completely free for customers, they work best as after-sales and customer support lines.
1300 number call costs are shared between the caller and the business. This makes it a popular option among SMEs who want to extend their presence on a limited budget. With callers charged a local rate, this type of inbound number is effective for deterring nuisance and unwanted callers.
13 numbers work exactly like 1300 numbers, but are shorter and more memorable with only 6 digits. As it comes with an additional annual government surcharge, this type of inbound number is recommended for large enterprises in highly competitive industries.
An Alltel 1800 number service gives you the freedom to choose which add-ons to use with your service at an added charge. On the other hand, Alltel 1800 Advance comes with built-in functions such as Voice2Email, Call Recording, Business Intro, and Easy Identify—all included as standard.
If you require a basic, no-frills inbound number service, a regular 1800 number will suffice. But if you want to save on advanced features and make immediate changes to your service, Alltel 1800 Advance is your best bet.
Features
1800 Numbers
Mobile
Move locations easily without changing your contact number
Not location dependant
National presence
Advanced routing features
Gives the impression of a bigger business
Move locations easily without changing your contact number
1800 Numbers
Mobile
Not location dependant
1800 Numbers
Mobile
National presence
1800 Numbers
Mobile
Advanced routing features
1800 Numbers
Mobile
Gives the impression of a bigger business
1800 Numbers
Mobile
Features
1800 Numbers
Landline
Move locations easily without changing your contact number
Not location dependant
National presence
Advanced routing features
Gives bigger business impression
Move locations easily without changing your contact number
1800 Numbers
Landline
Not location dependant
1800 Numbers
Landline
National presence
1800 Numbers
Landline
Advanced routing features
1800 Numbers
Landline
Gives the impression of a bigger business
1800 Numbers
Landline
Features
1800 Numbers
1300 Numbers
13 Numbers
Plans from $14 per month
Australia-wide number
Mobile, landline, fax compatibility
IVR/Auto-Attendant compatibility
Inbound reporting access
Free call for your customers
n/a
n/a
Annual government fees
none
none
$7,980
Plans from $14 per month
1800 Numbers
1300 Numbers
13 Numbers
Australia-wide number
1800 Numbers
1300 Numbers
13 Numbers
Mobile, landline, fax compatibility
1800 Numbers
1300 Numbers
13 Numbers
IVR/Auto-Attendant compatibility
1800 Numbers
1300 Numbers
13 Numbers
Inbound reporting access
1800 Numbers
1300 Numbers
13 Numbers
Free call for your customers
1800 Numbers
1300 Numbers
n/a
13 Numbers
n/a
Annual government fees
1800 Numbers
none
1300 Numbers
none
13 Numbers
$7,980
Features
1800 Numbers
1800 Advance
Voice2Email
Call recording
Real-time live changes
Business Intro™
Call Whisper
Voice2Email
1800 Numbers
1800 Advance
Call recording
1800 Numbers
1800 Advance
Real-time live changes
1800 Numbers
1800 Advance
Business Intro™
1800 Numbers
1800 Advance
Call Whisper
1800 Numbers
1800 Advance
