1800 Numbers

Invite customers to contact you at no cost with an Alltel 1800 number.

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ALL THE CONFIDENCE OF A FREE-CALL NUMBER BACKED BY FEATURES YOU CAN COUNT ON

Shop for available 1800 numbers from a provider you can trust.

When you sign up for an 1800 number with Alltel, you know you’re backed by over a decade’s experience as a top inbound number provider in Australia. Whether you’re a small business, a large enterprise or a not-for-profit organisation, getting an 1800 phone number is a great way to attract more callers to your business.

1800 numbers give callers the freedom to call your business from any fixed lined in Australia completely toll-free for the whole duration of the call.

1800 numbers
1800 numbers 1800 numbers

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What’s so special about 1800 numbers?

1800 numbers are virtual business numbers designed to give Australian business like yours better control over your inbound call flows. While most of the features and benefits are the same as 1300 numbers, 1800 numbers are essentially free-call numbers, meaning callers are not charged when dialling from any fixed line in Australia.

For this reason, 1800 numbers are also widely recognized as toll-free business numbers. By giving callers the convenience of free calls, 1800 numbers are great for promoting your business or organisation, as well as using them for short-term campaigns or events.

Incoming calls to your 1800 number can be programmed to redirect to one or more answerpoints based on the needs of your business.

MAKE THE MOST OUT OF YOUR 1800 NUMBER.

How you do want your business phone number to work for you?

1800 numbers work in much the same way as all other inbound number services. You can have your 1800 number service configured to efficiently manage your incoming call flows based on time and day, or location of caller such as area or state.

Your calls can be redirected to one or more answerpoints based on availability. For example, you can redirect your 1800 number call to your mobile when it is unanswered on your office phone after a few rings.

Whether you answer on a landline or mobile, the cost of 1800 number calls are fully shouldered by your business, giving your callers the confidence to call anytime from anywhere in Australia.

With a selection of competitive monthly 1800 number call plans, Alltel offers great value service your business can depend on.

Make the most 1800 numbers

Chosen by trusted brands.
Loved by Aussie businesses.

I chose Alltel as I wanted an affordable 1800 number on my website rather than my mobile number. This was to filter enquiries and provide a professional image for my company. I love the voice mail to email service, a very convenient way to listen to my messages.

- Angela B. | Photographic Passions

I tried to get my 1800 number connected with Telstra for over 3 months to no avail. The team at Alltel had it connected and diverted to my mobile in 3 days. Smooth process and half the price of Telstra. Highly recommend this company.

- Les W. | Trustpilot review

The adoption of a phone number for my business via Alltel was quick and easy. The service consultants new their stuff and I was connected to my new number in a matter of hours.

- Chris | Trustpilot review

YOUR 1800 NUMBER, CUSTOMISED YOUR WAY.

With multiple routing options, your 1800 number can be configured perfectly for your business.

call overflow

Call overflow

Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.

call splaying

Call splaying

Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.

time day routing

Time and day-based routing

Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.

state routing

State-based routing

Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.

support multi

Supports multiple offices

Advertise a single business number and redirect calls to separate sites or departments, regardless of location.

call forwarding

Call forwarding menu (IVR)

Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).

call forward

Call forward

Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.

hunt group

Hunt Group

Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.

local routing

Local-based routing

Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.

postcode

Postcode prompting

Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.

business intro

Business Intro™

Play a custom business greeting to introduce your products, services, or business hours at the start of every call.

call reporting

Call reporting

Review call information, track your usage, and analyse customer trends using your free call reports.

Unified Communications explained

INBOUND NUMBERS EXPLAINED

How do inbound numbers work?

1300, 1800 and 13 numbers are virtual inbound numbers that can be set up to help you manage inbound calls to your business. This video explains the difference between 1800 numbers and how they can work to benefit your business.

Discover more

A business number that means more business.

1800 numbers are great business numbers to use if you want to make a great impression.
Callers are invited to contact your business free of charge, giving a professional image to your brand.

With awesome features that can be tailored to fit your business needs, an 1800 number is a great option if you’re ready to take your business to the next level.

Get a new business number

Connect remote workers and outsourced departments with a unified business number.

connect remote workers

Take business calls anywhere and keep the same 1800 number even if you move or relocate.

grow your market

Grow your market and encourage more phone enquiries by offering affordable call rates.

focus on profit

Focus on profit-driving tasks and minimise interruptions by managing calls through your 1800 number.

track and measure

Track and measure the success of your marketing campaigns by accessing free built-on reports.

maintain effectiveness

Maintain effectiveness as your teams and branches increase: Alltel 1800 numbers grow with your business.

take business calls

Take business calls anywhere and keep the same 1800 number even if you move or relocate.

reduce missed calls

Reduce missed calls and lost potential business by customising your call redirection options.

female florist on the phone

FAQ

How much does a 1800 number cost?

female florist on the phone

The costs for using an 1800 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.

Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.

Meanwhile, service costs and call rates depend on the plan you choose.

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1800 number plans that are made to fit you

Let’s see how the features stack up.

 

1800 BASIC$20 per month

1800 Plus$30 per month

1800 PRO$50 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
IVR
Add-on feature
Add-on feature
Business intro
Add-on feature
Add-on feature
Voice2Email
Add-on feature
Add-on feature
Call recording
>
Call whisper

1800 BASIC$20 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
IVR
Add-on feature
Call recording
Business intro
Add-on feature
Voice2Email
Add-on feature
Call whisper

1800 Plus$30 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
IVR
Add-on feature
Call recording
Business intro
Add-on feature
Voice2Email
Add-on feature
Call whisper

1800 Pro$50 per month

Features
Prices exclude GST
Fast activation
No contracts
Multiple routing options
IVR
Add-on feature
Call recording
Business intro
Voice2Email
Call whisper

Inclusions for all plans

no contracts

No contracts – ever!

We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.

get insight

Get insightful reports

You can access inbound call reports that feature call statistics like caller locations, peak times, and calls you’ve missed.

no contracts

Flexible call management

Customise your 1300 number to suit your business, whether you work from home or have multiple offices.

live changes

Make live changes online

Manage your services easily on My Alltel customer portal. Update your details, pay your bill, make changes or contact us anytime via chat.

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CHOOSE ADD-ONS THAT WILL AMP UP THE POWER OF YOUR NUMBER

Do more with your 1800 number by pairing it with these awesome services.

As a standalone service, 1800 numbers have built-in features that can be configured to work perfectly for your business.

You can amp up the power of your 1800 number by adding on these complementary services so that it works uniquely for your business.

live answering

Live answering service

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advance routing

Advanced routing options

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business intro

Business Intro

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call forwarding

Call forwarding menus

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1800 transfer to Alltel

FAQ

My 1800 is with another provider, how do I transfer to Alltel?

To transfer your 1800 number service to Alltel, simply contact us and we will process your account information and approach your current telco to request port-away. As your current telco readies your number for release, we’ll set up your account in our system. Once your existing carrier has prepared your number, we’ll activate it on our platform.

Porting usually takes five to seven days, and there should be no disruptions to your 1800 number throughout the process.

FAQ

Do 1800 numbers cost more than 1300 numbers?

1300 and 1800 numbers

1800 numbers and 1300 numbers are both virtual numbers used exclusively for managing incoming calls. The main difference between them is in how call charges are divided between the caller and the business.

Calls made to 1300 numbers are shared by both the caller and the business. On the other hand, 1800 numbers are referred to as ‘toll-free numbers’ because there is no charge to the caller when dialing from a local fixed line. The business shoulders local and national call rates throughout the duration of the 1800 number call.

1300 and 1800 numbers

The 1800 number difference

Let’s stack them up against other types of numbers.

Features

1800 numbers

1300 numbers

13 numbers

Landline numbers

Mobile numbers

Mobility

Can you take your number with you wherever you go or if your business relocates?

Flexibility

Can you manage your incoming call flows based on your availability, time and day or the caller’s location?

Insights

Can you access inbound call reports?

Reach

Does your number have a national presence?

Manageability

Can you manage your number and make changes online?

Brand

Does your business number give a professional image for your brand?

Toll-free

Does your business number offer free local/landline calls?

Government fees

Do you have to pay an annual government surcharge?

1800 numbers

Features

Mobility

Flexibility

Insights

Reach

Manageability

Brand

Toll-free

Government fees

1300 numbers

Features

Mobility

Flexibility

Insights

Reach

Manageability

Brand

Toll-free

Government fees

13 numbers

Features

Digits

13 XX XX

Virtual inbound number

Routing options

Inbound call reports & insights

Built-in virtual features

Toll-free for callers

Government surcharge

Annual charge
$7980+GST

Portable / Any location

18 numbers

Features

Mobility

Flexibility

Insights

Reach

Manageability

Brand

Toll-free

Government fees

Landline numbers

Features

Mobility

Flexibility

Insights

Reach

Manageability

Brand

Toll-free

Government fees

Mobile numbers

Features

Mobility

Flexibility

Insights

Reach

Manageability

Brand

Toll-free

Government fees

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why choose 1800 number

FAQ

Why should I choose an 1800 number over other inbound numbers?

why choose 1800 number

Whether they are 1800, 1300, or 13 numbers, inbound numbers provide the benefits of a unified, portable, versatile point of contact. Choosing the right inbound number for your business ultimately depends on your business’ objectives.

Widely recognized as toll-free business numbers, 1800 numbers give customers the convenience of free calls when dialing from any fixed line in Australia. 1800 numbers also provide your brand with a professional image and are great for promoting your business, short-term campaigns, and events.

frequently asked questions

Got more questions about 1800 numbers?

Are 1800 numbers free to call?

You can call 1800 numbers for free using any fixed line (i.e. landline) in Australia. Most mobile phone service providers also provide free calls to 1800 numbers, though each carrier’s policy may vary.

Are 1800 numbers free from mobile?

Calls to 1800 numbers are billed based on your provider, in accordance with guidelines from ACMA. Most mobile plans include unlimited calls, but it’s best to check your call plan for specific details.

How do I buy an 1800 number?

There are two ways you can get an 1800 number.

The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1800 numbers at different prices (see “How much does an 1800 number cost?).

The second way is to purchase the rights to a 1800 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with an 1800 number service provider.

How do I call 1800 numbers from overseas?

To call an 1800 number from overseas, dial:

001 + 61 + 1800xxxxxx

001 is the international dial-out code, while 61 is Australia’s country code.

There is no guarantee, however, that an 1800 number can be reached from another country. Whether or not you can complete the call depends on a few factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.

For more information, read our blog: How do you call a 1800 number from overseas?

Do I pay more to have an 1800 number?

The costs for using an 1800 number can be broken down into the following: the fees to acquire and set up the number; monthly service costs to keep the number active; and call costs.

Setup fees are determined by your chosen provider who activates your number. The cost of the 1800 number itself depends on its memorability, as numbers that spell out words or have repeating patterns tend to cost more.

Depending on the call plan you choose, service costs, call rates, routing options and other features will vary.

Related blogs & videos

Discover more about 1800 numbers

Videos
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Signing up is easier than you think.
We can have your new 1800 number service up and running in just one day!

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