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The costs for using an 1800 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.

Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.

Meanwhile, service costs and call rates depend on the plan you choose. You can view our 1800 number plans here.

You can call 1800 numbers for free using any fixed line (i.e. landline) in Australia. Most mobile phone service providers also provide free calls to 1800 numbers, though each carrier’s policy may vary.

Calls to 1800 numbers are billed based on your provider, in accordance with guidelines from ACMA. Most mobile plans include unlimited calls, but it’s best to check your call plan for specific details.

There are two ways you can get an 1800 number.

The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1800 numbers at different prices (see “How much does an 1800 number cost?).

The second way is to purchase the rights to a 1800 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with an 1800 number service provider.

To call an 1800 number from overseas, dial:

001 + 61 + 1800xxxxxx

001 is the international dial-out code, while 61 is Australia’s country code.

There is no guarantee, however, that an 1800 number can be reached from another country. Whether or not you can complete the call depends on a few factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.