Connect remote workers and outsourced departments with a unified business number.
All the confidence of a free-call number backed
by features you can count on
When you sign up for an 1800 number with Alltel, you know you’re backed by over a decade’s experience as a top inbound number provider in Australia. Whether you’re a small business, a large enterprise or a not-for-profit organisation, getting an 1800 phone number is a great way to attract more callers to your business.
1800 numbers give callers the freedom to call your business from any fixed lined in Australia completely toll-free for the whole duration of the call.
Learn more
1800 phone numbers are virtual business numbers designed to give Australian business like yours better control over your inbound call flows. While most of the features and benefits are the same as 1300 numbers, 1800 numbers are essentially free-call numbers, meaning callers are not charged when dialling from any fixed line in Australia.
For this reason, 1800 numbers are also widely recognized as toll-free business numbers. By giving callers the convenience of free calls, 1800 numbers are great for promoting your business or organisation, as well as using them for short-term campaigns or events.
Incoming calls to your 1800 number can be programmed to redirect to one or more answerpoints based on the needs of your business.
Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).
Review call information, track your usage, and analyse customer trends using your free call reports.
Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.
Advertise a single business number and redirect calls to separate sites or departments, regardless of location.
Play a custom business greeting to introduce your products, services, or business hours at the start of every call.
Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.
Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.
Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.
Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.
Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.
Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.
Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.
your number, your way
1800 numbers work in much the same way as all other inbound number services. You can have your 1800 number service configured to efficiently manage your incoming call flows based on time and day, or location of caller such as area or state.
Your calls can be redirected to one or more answerpoints based on availability. For example, you can redirect your 1800 number call to your mobile when it is unanswered on your office phone after a few rings.
Whether you answer on a landline or mobile, the cost of 1800 number calls are fully shouldered by your business, giving your callers the confidence to call anytime from anywhere in Australia.
With a selection of competitive monthly 1800 number call plans, Alltel offers great value service your business can depend on.
Features you can totally count on
1800 numbers are great business numbers to use if you want to make a great impression.
Callers are invited to contact your business free of charge, giving a professional image to your brand.
With awesome features that can be tailored to fit your business needs, an 1800 number is a great option if you’re ready to take your business to the next level.
Connect remote workers and outsourced departments with a unified business number.
Take business calls anywhere and keep the same 1800 number even if you move or relocate.
Maintain effectiveness as your teams and branches increase: Alltel 1800 numbers grow with your business.
Track and measure the success of your marketing campaigns by accessing free built-on reports.
Focus on profit-driving tasks and minimise interruptions by managing calls through your 1800 number.
Get a new business number without the cost and inconvenience of installing new phone lines.
Reduce missed calls and lost potential business by customising your call redirection schemes.
Grow your market and encourage more phone enquiries by offering free calls to customers.
1800 number plans that are made to fit you
1800 STARTER$19 per month
1800 GROW$29 per month
1800 ADVANCE$39 per month
We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges. Switch plans anytime and add compatible services.
You can access inbound call reports that feature call statistics like caller locations, peak times, and calls you’ve missed.
Customise your 1800 number to suit your business, whether you work from home or have multiple offices.
Manage your services easily on My Alltel customer portal. Update your details, pay your bill, make changes or contact us anytime via chat.
Choose add-ons that will amp up the power of your number
As a standalone service, 1800 numbers have built-in features that can be configured to work perfectly for your business.
You can amp up the power of your 1800 number by adding on these complementary services so that it works uniquely for your business.
Live answering service
Discover
Advanced routing options
Discover
Business Intro
Discover
Call forwarding menus
DiscoverAs a standalone service, 1800 numbers have built-in features that can be configured to work perfectly for your business.
You can amp up the power of your 1800 number by adding on these complementary services so that it works uniquely for your business.
Related blogs & videos
The 1800 number difference
Features
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Can you take your number with you wherever you go or if your business relocates?
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
Can you access inbound call reports?
Does your number have a national presence?
Can you manage your number and make changes online?
Does your business number give a professional image for your brand?
Does your business number offer free local/landline calls?
Do you have to pay an annual government surcharge?
Can you take your number with you wherever you go or if your business relocates?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Can you access inbound call reports?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Does your number have a national presence?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Can you manage your number and make changes online?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Does your business number give a professional image for your brand?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Does your business number offer free local/landline calls?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Do you have to pay an annual government surcharge?
1800 numbers
1300 numbers
13 numbers
Landline numbers
Mobile numbers
Frequently asked questions
The costs for using an 1800 number can be broken down into three: 1) the fees to acquire and set up the number, 2) monthly service costs to keep the number active, and 3) call costs.
Setup fees are determined by the provider you choose to activate your number. The cost of the number itself depends on how easy-to-remember it is. Numbers that spell words or have multiple repeated digits tend to cost more.
Meanwhile, service costs and call rates depend on the plan you choose. You can view our 1800 number plans here.
You can call 1800 numbers for free using any fixed line (i.e. landline) in Australia. Most mobile phone service providers also provide free calls to 1800 numbers, though each carrier’s policy may vary.
Calls to 1800 numbers are billed based on your provider, in accordance with guidelines from ACMA. Most mobile plans include unlimited calls, but it’s best to check your call plan for specific details.
There are two ways you can get an 1800 number.
The first way is to secure one from a telco that offers them. Most service providers will have a catalogue of 1800 numbers at different prices (see “How much does an 1800 number cost?).
The second way is to purchase the rights to a 1800 number through ACMA’s Numbering System website. You may want to use this method if you are searching for a custom or “vanity” number, also called a phone word or smartnumber. Once you have secured the number you want, you’ll then need to have it activated with an 1800 number service provider.
To call an 1800 number from overseas, dial:
001 + 61 + 1800xxxxxx
001 is the international dial-out code, while 61 is Australia’s country code.
There is no guarantee, however, that an 1800 number can be reached from another country. Whether or not you can complete the call depends on a few factors, including the functions of the phone exchange you’re calling from or the services of the network operator you’re using.
I chose Alltel as I wanted an affordable 1800 number on my website rather than my mobile number. This was to filter enquiries and provide a professional image for my company. I love the voice mail to email service, a very convenient way to listen to my messages.
Angela Robertson-Buchanan | Photographic Passions
