A practical guide to business 1300 Numbers

Samuel Howieson
Samuel Howieson
A happy business owner using their mobile phone while reaping the benefits of a 1300 number.

Thinking of getting a business 1300 number? Smart move! This practical guide covers everything there is to know from the benefits of a business inbound number to choosing the best plan for your needs.

What are business inbound numbers?

A simple way to understand how business inbound numbers work is to think of them as a virtual switchboard for your business.

These virtual phone numbers help you manage incoming calls by routing them to your chosen destination which are called “answerpoints.” Answerpoints can be directed anywhere – whether that’s your office landline, your personal mobile, a phone answering service or virtual receptionist, and even to your regional branches.

Business inbound numbers rose into prominence as they enabled Aussie businesses of any size to reach more customers beyond their local area, while simultaneously keeping phone bills low.

What are the different types of business inbound numbers?

In Australia, the main types of business inbound numbers are 13, 1300, and 1800 numbers. They all serve a similar purpose but differ in how the costs are divided between the caller and the business.

A business 1300 number for instance is considered a local rate number because each call is charged at a local call rate. We’ll go into more detail about 1300 number plans and costs later.

Meanwhile, you can learn about toll-free or free call numbers here.

How can a 1300 number benefit your business?

Now that you have a basic understanding of 1300 numbers, it’s time to highlight important call management capabilities plus other benefits that your business can take advantage of.

Change answerpoints when needed.

Did you know that you only need one number as your central point of contact no matter where you are, how many answerpoints you have, and at any given time?

That’s how powerful a 1300 number is. You can easily configure call routing schemes to redirect any incoming call based on location, time and day, or your availability.

Maybe you’ve got multiple stores across the country or need to move your business elsewhere – you can keep the same number anywhere you go. This geographical flexibility ensures Australia-wide coverage, so your customer calls can be diverted to the right answerpoint, at the right time.

This also means you can assign alternative answerpoints whenever a line is busy or engaged, or forward calls to a phone answering service during after-hours or on weekends.

These call routing features not only provide a simple way for customers to reach your business, but also minimises lost opportunities due to missed calls.

Increase your professional image.

Memory and association play huge roles in how we learn and retain information. The same is true in marketing your brand.

A strong brand mnemonic (or strategy that increases your memorability) helps you stand out and strategically position yourself among potential customers. It’s the reason why the most widely recognised brands continue to invest on memorable business phone numbers.

Unlike ordinary phone numbers, 1300 numbers can signal that you are an established and credible business. So by association, customers feel more drawn to dial your number.

How else can a 1300 number boost your business profile?

If you want, you can go further by creating professionally recorded business messages or adding IVR menus to enhance the customer experiences of your callers. All these can help you build better brand resonance.

Access built-in call reports.

Want to get insights from your customer calls or know which marketing channels are driving more leads into your business? You can get all these information from the call reports provided for free along with your 1300 number.

Inbound call reports can help you spot for trends like peak call times, caller locations, and missed calls. You can use these to adjust your call routing schemes to better suit your customer’s needs.

And if you’re interested in more advanced and comprehensive call tracking, a tool like Analytix pairs up well with your inbound number.

How to customise a 1300 number plan fit for your needs.

By now, you’re aware that calls are charged at a local call rate. Another thing to note about inbound numbers is how costs may vary depending on whether calls are answered on a fixed line (landlines including VoIP) or on a mobile device.

Calls from a landline are typically charged at a lower rate, while calls from a mobile are determined by your carrier.

To optimise your cost savings, you can look for plans with included call minutes. These included minutes cover a portion of your call volumes to reduce the hefty tab on your phone bills.

Worth considering: Alltel's 1300 plans are among the most popular ones available and come with a generous allocation of free call minutes. Plans start from $10 a month.

With the number of plans and providers offering the best 1300 number deals, it can get a bit overwhelming. So to make things more convenient, you can try our plan recommendation tool to help you make the right choice.

Start your journey with Australia’s favourite 1300 number provider.

Whether you’re currently handling a high volume of incoming calls or looking to scale up your customer support operations, a 1300 number offers a cost-efficient way of managing your business communications.

Let Alltel set you up with a 1300 number of your own. Customise your plan and get it activated in as soon as 24 hours. And if you’ve got an existing 1300 number, porting over is easy. Get in touch today by calling 1300 255 835 (1300 ALLTEL) or jump online for a chat.

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