My Alltel 
Analytix 
Hardware Hub 
Whether you’re a new client, or a long-time partner, we’ll work with you to find the best-value solution that’s customised to your needs and provide you with customer service that understands where you are and what you need.
New NBN plans available now. Faster speeds. Cheaper plans. Learn more.
Resources
Support
Sign in
We are Alltel.
More than a telco
Meet the telco that actually cares
Making communications easier and smarter for you.
How we communicate and do business has been transformed drastically at both a global and local scale. These days, having a telco who fully understands and adapts to your changing needs is invaluable.
This is why at Alltel, we want to challenge the common conception of your run-of-the mill telco. We respond to this sea change by continuously innovating and adapting our communications technology to be smarter, easier, and more effective for businesses.
You can count on us to delivering simple, scalable, and trustworthy service your business can rely on, regardless of size or industry.
Who we are
Meet our team
Leadership team
Lance Blackbeard
CEOWith two decades of success in enterprise management and strategic leadership roles under his belt, Lance provides crucial insight and leadership to Alltel. His expertise and reputation as an authority in organisational growth and change management strategies has been the catalyst to Alltel's ongoing success.
Since 2017, Lance has been inspiring the Alltel team with his leadership, sharing a passion for the values and people of our team and creating a culture of diversity and inclusivity.
Elizabeth Loughnan
Commercial, Customer & People ManagerElizabeth became an integral part of the leadership team when she joined Alltel in 2017, where she brought her life-long experience in business management and commercial operations. Her attention to detail and passion for customer engagement lets her team strive for best-in-class practices in customer care.
Elizabeth is a driving force behind Alltel’s change management, operational process improvements and quality assurance programs that enhance staff culture and customer experience.
Pia Rios
Head of Sales & MarketingSince joining the management team in 2016, Pia has brought her extensive experience in sales management and marketing leadership to support the company’s growth objectives. Her digital marketing expertise and creative vision has been instrumental in cementing Alltel's corporate credibility and brand message.
Pia empowers her teams with insight-driven campaigns, strategic product positioning and channel sales expansion to optimize market opportunities and drive Alltel's forward trajectory.
Nerissa Sunie
Site & Operations ManagerAs the longest serving member in the current leadership team, Neri has been with Alltel since 2013. She serves as the backbone of our offshore operations and instils a culture of excellence, collaboration and growth.
Neri brings to bear crucial skills that she has acquired from her experience across various responsibilities and disciplines within the business. Her passion for meaningful interactions and efficient site management serves as her guiding principle in leading and inspiring our team in Alltel Asia Pacific.
Key department leads
Sam Howieson
MarketingSam joined the Alltel Marketing team in 2016, bringing with him solid experience in B2B marketing for start-ups and SMEs.
With a keen eye for effective digital and brand communications, Sam has delivered successful online campaigns and web projects that has strengthened Alltel’s digital proposition and user experience. Together with his team, Sam has been pivotal in driving marketing acquisition across all of Alltel’s media assets and platforms.
Jerome Rustia
Service DeliveryHaving joined in 2013, Jerome is one of the longest serving team members in Alltel Asia Pacific. He draws from his wealth of experience assisting Alltel customers on the frontline.
With his passion for training and quality assurance, Jerome takes a hands-on approach to onboarding new employees, and ensuring that the team meets the standard of best-in-class customer service through monitoring and supplementary training.
Kevin Quintos
Service DeliveryKevin joined Alltel in 2016, and has consistently brought his passion for customer relationship management to various roles in customer service, compliance, and technical support.
His holistic understanding of after-sales assistance allows Kevin to lead the Customer Care team with exceptional empathy and proficiency, enabling Alltel to provide customer first experiences.
Our solutions
We’re your one-stop-shop for all your business’ telecommunication needs.
With Alltel, you can expect reliable service, dependable support, and leading technology.
Inbound Numbers
We offer fully customisable virtual number hosting for toll-free, local and Smartnumbers.
Business Phone Systems
Expand your capabilities with flexible cloud phone and UC systems powered by leading tech from Cisco and Microsoft.
Call Tracking & Analytics
Dive into an inbound number service with advanced call reports, ad source tracking, call recording and more.
Internet Services
High-speed wired and wireless internet solutions that are perfect for mainline or redundant connectivity.
Live Answering Services
Never miss a call again with an Australian-based phone answering and virtual receptionist service that operates 24/7.
Business solutions
Get expert support for IT networking, security, hosting, and business process outsourcing management.
What makes us different
The values we hold
Alltel is proud to challenge the tried, tired, and impersonal telco experience.
We believe that our relationship doesn’t end with the transaction. To us, it’s just the start of a partnership where we empower your business with our expertise.
We always put you first.
We provide best value, best-in-class services.
Our business solutions are simple, easy-to-use, and hassle-free to integrate with your existing workflows, giving you remarkable service that you won’t find anywhere else.
We keep things simpleand transparent.
With us, what you see is what you get— no hidden charges, complicated processes, or funny business. You can count on our communications to be as clear, uncomplicated, and straightforward as possible, letting you make an informed decision that’s best for your needs and goals.
Who we work with
Our clients
Alltel enables smarter communication for thousands of businesses in different industries across Australia.
Our partnership allows them to consistently deliver better products and services to their stakeholders.
Get in touch with us today and find out what we can do for your business.
Like our solutions?
You’ll love our customer service even more! But don’t just take our word for it.
Amazing experience, Great to deal with. I was never on hold and dealt with the same people all throughout. Telstra made a mess with my NBN connection for two months; Alltel had it going in less than 2 weeks. Wouldn't look any further for internet.
Great customer service. Made everything super easy for me!
Excellent customer service - understood our issue clearly and articulated the solution really well. Well done! Thanks.
Great experience from initial call to ongoing technical support.
I have chosen Alltel for a number of our requirements over the past years and they have always been great to deal with.
Excellent customer service - over the phone, they were very clear and concise, and very helpful all the way through, to help solve the issue we were having.
Since being setup with Alltel their service has been second to none. The staff are really friendly, quick to reply and very helpful. I'm very happy we chose Alltel and wouldn't hesitate to recommend to others.
We use Alltel for our business and they are fantastic. The products and service are second to none. The sales team were great, thanks for setting us up. The support has been terrific. Please keep up the good work.
Their support team is ultra-responsive and our account executive is always attentive to our needs. We would definitely recommend them without hesitation.
Alltel have provided us with flawless service. Our account manager continues to go above and beyond for our business when it comes to friendliness and service.
The team at Alltel was extremely helpful, and quick with information. The staff member I spoke to is an excellent representation of the quality of service that can be expected from Alltel – and is why I would recommend Alltel to anyone!
Quality support – the team sorted out my problem in 11 minutes, done.
Excellent customer service! Love the live chat function.
We'd love to hear from you.
Let's talk about what Alltel can do for your business. Whether you need solutions for voice & cloud communication, inbound call management, internet, or IT management, we're sure we've got something that's just right.