We are Alltel.

Your smart business telco.

Meet the telco that actually cares

Making communications easier and smarter for you.

How we communicate and do business has been transformed drastically at both a global and local scale. These days, having a telco who fully understands and adapts to your changing needs is invaluable.

This is why at Alltel, we want to challenge the common conception of your run-of-the mill telco. We respond to this sea change by continuously innovating and adapting our communications technology to be smarter, easier, and more effective for businesses.

You can count on us to delivering simple, scalable, and trustworthy service your business can rely on, regardless of size or industry.

Who we are

Meet our team

Leadership team

Lance Blackbeard

CEO

Lance Blackbeard

CEO

With two decades of success in enterprise management and strategic leadership roles under his belt, Lance provides crucial insight and leadership to Alltel. His expertise and reputation as an authority in organisational growth and change management strategies has been the catalyst to Alltel's ongoing success. 

Since 2017, Lance has been inspiring the Alltel team with his leadership, sharing a passion for the values and people of our team and creating a culture of diversity and inclusivity.

Elizabeth Loughnan

Commercial, Customer &
People Manager

Elizabeth Loughnan

Commercial, Customer & People Manager

Elizabeth became an integral part of the leadership team when she joined Alltel in 2017, where she brought her life-long experience in business management and commercial operations. Her attention to detail and passion for customer engagement lets her team strive for best-in-class practices in customer care.

Elizabeth is a driving force behind Alltel’s change management, operational process improvements and quality assurance programs that enhance staff culture and customer experience.

Pia Rios

Head of Sales & Marketing

Pia Rios

Head of Sales & Marketing

Since joining the management team in 2016, Pia has brought her extensive experience in sales management and marketing leadership to support the company’s growth objectives. Her digital marketing expertise and creative vision has been instrumental in cementing Alltel's corporate credibility and brand message.

Pia empowers her teams with insight-driven campaigns, strategic product positioning and channel sales expansion to optimize market opportunities and drive Alltel's forward trajectory.

Aiden Rigby

Technology & Innovation Manager

Aiden Rigby

Technology & Innovation Manager

Aiden was welcomed to the leadership team in 2018. He has since brought his mastery of software architecture and design, along with his extensive background in technical product delivery and project management. His technical leadership and eye for innovation has been key to enhancing Alltel’s ecosystem of software solutions by improving operational efficiencies for end user experiences.

Aiden guides his team to develop smart and intuitive solutions that support Alltel’s strategic roadmap.

Nerissa Sunie

Site & Operations Manager

Nerissa Sunie

Site & Operations Manager

As the longest serving member in the current leadership team, Neri has been with Alltel since 2013. She serves as the backbone of our offshore operations and instils a culture of excellence, collaboration and growth.

Neri brings to bear crucial skills that she has acquired from her experience across various responsibilities and disciplines within the business. Her passion for meaningful interactions and efficient site management serves as her guiding principle in leading and inspiring our team in Alltel Asia Pacific.

Key department leads

Sam Howieson

Marketing

Sam Howieson

Marketing

Sam joined the Alltel Marketing team in 2017, bringing with him solid experience in B2B marketing for start-ups and SMEs.

With a keen eye for effective digital and brand communications, Sam has delivered successful online campaigns and web projects that has strengthened Alltel’s digital proposition and user experience. Together with his team, Sam has been pivotal in driving marketing acquisition across all of Alltel’s media assets and platforms.

Andrea Wallace

Customer Experience & Culture

Andrea Wallace

Customer Experience & Culture

Upon joining Alltel in 2018, Andrea shared a passion for exceptional customer service that stems from a deep background in sales and account management roles. This passion has informed her work in finding ways to maintain and grow a culture of excellence and understanding and a focus on consumer experiences within the company.

Andrea equips the team by developing comprehensive training and quality assurance methods that ensure continual improvement in Alltel's consumer experience processes.

Jerome Rustia

Training & Operations

Jerome Rustia

Training & Operations

Having joined in 2013, Jerome is one of the longest serving team members in Alltel Asia Pacific. He draws from his wealth of experience assisting Alltel customers on the frontline.

With his passion for training and quality assurance, Jerome takes a hands-on approach to onboarding new employees, and ensuring that the team meets the standard of best-in-class customer service through monitoring and supplementary training.

Kevin Quintos

Customer Care

Kevin Quintos

Customer Care

Kevin joined Alltel in 2016, and has consistently brought his passion for customer relationship management to various roles in customer service, compliance, and technical support.

His holistic understanding of after-sales assistance allows Kevin to lead the Customer Care team with exceptional empathy and proficiency, enabling Alltel to provide customer first experiences.

Our brands

Alltel
1300 Numbers
1800 Numbers
Hosted PBX
Virtual Office
Cheap 1300
Phone Answering
What we offer

Our solutions

We’re your one-stop-shop for all your business’ telecommunication needs.
With Alltel, you can expect reliable service, dependable support, and leading technology.

Inbound Numbers

We offer fully customisable virtual number hosting for toll-free, local and Smartnumbers.

Business Phone Systems

Expand your capabilities with flexible cloud phone and UC systems powered by leading tech from Cisco and Microsoft.

Call Tracking & Analytics

Dive into an inbound number service with advanced call reports, ad source tracking, call recording and more.

Internet Services

High-speed wired and wireless internet solutions that are perfect for mainline or redundant connectivity.

Live Answering Services

Never miss a call again with an Australian-based phone answering and virtual receptionist service that operates 24/7.

Business solutions

Get expert support for IT networking, security, hosting, and business process outsourcing management.

What makes us different

The values we hold

Alltel is proud to challenge the tried, tired, and impersonal telco experience.

We believe that our relationship doesn’t end with the transaction. To us, it’s just the start of a partnership where we empower your business with our expertise.

We always put you first.

Whether you’re a new client, or a long-time partner, we’ll work with you to find the best-value solution that’s customised to your needs and provide you with customer service that understands where you are and what you need.

We provide best value,
best-in-class services.

Our business solutions are simple, easy-to-use, and hassle-free to integrate with your existing workflows, giving you remarkable service that you won’t find anywhere else.

We keep things simple
and transparent.

With us, what you see is what you get— no hidden charges, complicated processes, or funny business. You can count on our communications to be as clear, uncomplicated, and straightforward as possible, letting you make an informed decision that’s best for your needs and goals.

Like our solutions?

You’ll love our customer service even more! But don’t just take our word for it.

We'd love to hear from you.

Let's talk about what Alltel can do for your business. Whether you need solutions for voice & cloud communication, inbound call management, internet, or IT management, we're sure we've got something that's just right.