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Live answering and virtual receptionists: What’s the difference?

Live answering and virtual receptionists: What’s the difference?
Live telephone answering services and virtual receptionists are popular solutions among businesses that struggle with handling incoming calls. If you’ve been looking into such a solution yourself, however, you’ve probably wondered, “What exactly is the difference between them?” Technically, live answering is a broad category that includes virtual receptionist...Read more

How many sales do you lose to voicemail? Tips for better call handling

How many sales do you lose to voicemail? Tips for better call handling
Mishandling business calls can lead to lost sales and leads. That much is no surprise. But what exactly counts as bad call handling where potential customers are involved? Recent research on call handling in industries that rely heavily on phone traffic provide some insights. Some of the findings were...Read more

Focus on fundamentals: a strategy to keep customers engaged

Focus on fundamentals: a strategy to keep customers engaged
As we usher in a new year, we’re once more inundated by half a dozen trends hailed by marketing pundits as the next big thing. It’s no surprise in a business built on capturing attention, but that doesn’t make it true. While it’s good for companies to keep up...Read more

Hosted PBX vs. SIP trunking: Which should you use?

Hosted PBX vs. SIP trunking: Which should you use?
Since the days of manually operated switchboards, the private branch exchange (PBX) has been an essential part of business communications. These days, internet-based PBX solutions are the preferred option for streamlining communication with customers and among internal teams. The two most common setups are cloud-based hosted PBX (HPBX) services...Read more

“It costs too much!” and other myths about live answering services

“It costs too much!” and other myths about live answering services
Usually, achieving mythic status is a good thing. Not so when the myths about you are less about overcoming titans and more about titanic costs. Unfortunately, there are many such misconceptions about live answering services, which keep a lot of businesses from using them, despite the benefits they stand...Read more

Cloud-based PBX: 4 tips for small businesses

Cloud-based PBX: 4 tips for small businesses
Cloud-hosted private branch exchanges (hosted PBX or HPBX) offer small businesses an easy way to access phone systems that were once feasible only for large enterprises. The problem is that not all providers are equipped to address the challenges faced by small businesses: limited time, resources and infrastructure all...Read more
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