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Why your business needs a 24-hour answering service

Businesses operate on certain work hours, but sometimes, customers don't always call in at these specified times. Some calls may come in after business hours or when you're on holiday. In cases like this, a 24/7 phone answering service can be of great help. Here's why. Give Customers Prompt Attention When...Read more

Deciding between voicemail or a phone answering and messaging service

For anyone running a business, whether it’s big or small, chances are there have been times when the tasks are so overwhelming that the phones have been left unmanned. It could mean that you’ve missed out on a lot of potential leads. If hiring a receptionist is out of...Read more

Business benefits of cloud-hosted phone systems in the new normal

The pandemic caused by COVID-19 has certainly changed the way we do business, and the "new normal” is a phrase casually thrown around these days. However, in this new normal, one thing remains constant––the need to stay flexible and adaptable in communicating through reliable cloud-hosted phone systems. ...Read more

Five valuable business benefits of Unified Communications

Unified communications is an all-in-one system that integrates video and voice calls, voicemail, conferencing, emails, faxes, instant messaging, file sharing, and more. It’s a cloud-hosted phone system that offers a seamless communication channel between a company’s onsite and remote employees. In addition to seamless communication and collaboration, here are...Read more

Why are business phone systems still important in the mobile age?

Technology has changed the way businesses and individuals communicate. Yet, even with a slew of powerful mobile phones becoming the preferred means of communication, why are hosted business phone systems still a thing? Why are business phone systems such as VoIP and unified comms still important even in the...Read more

Enduring and excelling: A remote customer experience that works

As we collectively move into unchartered waters, it can be a challenge to identify and factor in all the moving parts that make our teams’ and customers’ experiences smooth and seamless. Alltel has managed this transition by understanding that first and foremost, we needed to continue to deliver best...Read more

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