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What are softphones? Should you use them?

What are softphones? Should you use them?
Recent years have seen many businesses switching their phone systems over to VoIP services. Simply put, VoIP relays audio signals as data to connect voice calls through the net. This basic premise, however, has paved the way for other innovations, including one you’ve likely come across—softphones or software-based phones. Many...Read more

How do you call a 1800 number from overseas?

How do you call a 1800 number from overseas?
1800 numbers are popular among businesses and customers alike. Customers can dial them for free—hence the term “toll-free number”—and, thanks to this, businesses can get more calls. However, these numbers do occasionally raise questions. One that we get often is “How do you call an 1800 number from overseas?” The...Read more

1300 numbers vs. landline vs. mobile. Which is best for business?

1300 numbers vs. landline vs. mobile. Which is best for business?
Every business needs a phone number. There may be a lot of other communication channels to choose from, but a phone provides a reliable backbone—one that customers, vendors and partners will rely on. 1300 numbers have become a common choice for this purpose. Just having a 1300 number attached to...Read more

Smart ways to do a 1300 number search

Smart ways to do a 1300 number search
If you’ve been looking for a 1300 number for your business, you won’t find yourself hard up for options. Quite the opposite: you’ve probably run into more options than you can easily sort through. Finding the right 1300 number for your business need not be a slog. As long...Read more

ISDN alternatives: Four tips for switching to a new phone system

ISDN alternatives: Four tips for switching to a new phone system
As the ISDN switch-off draws closer, it’s becoming increasingly urgent for businesses operating on it to switch to a new phone system. Internet protocol (IP) telephony, with its versatility and cost-efficiency, has emerged as the alternative of choice for companies looking for a new phone system. If you’ve been...Read more

Live answering and virtual receptionists: What’s the difference?

Live answering and virtual receptionists: What’s the difference?
Live telephone answering services and virtual receptionists are popular solutions among businesses that struggle with handling incoming calls. If you’ve been looking into such a solution yourself, however, you’ve probably wondered, “What exactly is the difference between them?” Technically, live answering is a broad category that includes virtual receptionist...Read more
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