With thousands of new businesses sprouting up every day, competition is fiercer than ever. Part of this can be attributed to changes in technology that has made customers accustomed to getting what they want now and fast.
This is why responsiveness to customers should be a top priority for any...Read more
A couple of years ago, setting up a second or third location meant investing in expensive communications infrastructure. Thankfully, recent advances to technology has made it possible for businesses, big and small, to expand operations to more than just one location without having to pay a fortune.
Today, information and...Read more
Good customer service is the lifeblood of any business.
We've all experienced customer service that is excellent, awful, and everything in between, and we know how that experience affects our on-going relationship with different businesses:
Delight me with great customer service, and you'll not only retain me as a loyal...Read more
Years ago, working from home was only an option for startups that couldn’t afford leases for serviced offices. Thanks to hosted phone systems, things couldn’t be more different today. At present, even the biggest brands allow employees to work remotely in some capacity. Some even employing them full-time.
IP telephony...Read more
Reliable and efficient access to information is a boon for any business. If your ADSL is no longer keeping up with your needs, it may be time to look for a better alternative. With the NBN rollout to take a few more years and fibre too costly to build,...Read more
How smartphones have changed the way we communicate for business! According to Forrester Research, 66% of us now use two or more mobile devices for work and 25% work from home or on the road. Now you can work from anywhere, any time on a range of mobile devices...Read more