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My Alltel 
Analytix 
Hardware Hub 
Countless possibilities on a world-class hosted platform.
Industry leading business phone systems that deliver smarter features and connectivity.
Alltel is your trusted provider of office phone solutions such as IP telephony, Hosted Voice, Unified Communications and Microsoft Teams Calling.
The ever-changing technology landscape now offers you endless possibilities for your business and staff to operate in the office or work remotely from anywhere in the world.
Additionally, your new business phone system with Alltel is an all-in-one platform providing cloud voice and collaboration capabilities without the heavy price tag.
Our carrier grade cloud-based business phone systems provide innovative, reliable and totally scalable solution for any business, regardless of size or industry.
SEAMLESS COLLABORATION
Unified Communications
What is Unified Communications?
Often referred to as unified comms, UC or UCaaS, unified communications is an all-in-one business phone system that integrates voice, video, chat and share across multiple devices.
Ideal for:
SMBs and enterprises looking to provide a flexible, hybrid or remote workforce. As the phone system can be accessed on any device, teams can collaborate or speak to customers from anywhere in the world.
CLOUD-BASED IP TELEPHONY
VoIP | Hosted Voice
What is Hosted PBX?
Hosted PBX or VoIP (Voice over IP) is a business phone solution that offers advanced telephony features and cost-effective transition to the cloud. Support your business continuity with call management customisation, monitoring and reporting.
Ideal for:
Any business looking for a future-proof phone system and transitioning away from aging PBX solutions. Hosted voice is highly cost-effective for small to large enterprises while offering all the bells and whistles in call features.
INTEGRATED COLLABORATION EXPERIENCE
Webex by Cisco
What is Webex?
Cisco Webex is an enterprise softphone app that brings together cloud calling, messaging, file sharing and video conferencing across any device.
Ideal for:
Businesses of any size. Webex provides a user-friendly interface phone system functionality for communication and collaboration anytime, anywhere.
Download Cisco Webex
All-in-one communication platform
Microsoft Teams
What is MS Teams Calling?
Microsoft Teams Calling is a fully integrated business communications platform featuring advanced telephony features powered by Cisco Broadworks.
Ideal for:
Any business or enterprise looking to integrate business phone lines in Microsoft Teams to make/receive calls and collaborate across multiple devices.
Discover moreRELIABLE CONNECTIVITY
SIP Trunking
What is SIP Trunking?
SIP (Session Initiated Protocol) is an enteprise-grade phone service that lets you route your existing IP-PBX phone system to the cloud. SIP trunking is a totally scalable solution and minimises additional costs in running a traditional business phone system.
Ideal for:
Any business wanting to reduce costs while keeping an existing PBX system.
Discover more
Service management portal
Manage your calls and access reports anytime.
Alltel offers an easy-to-use customer portal for your hosted services. You can customise your call flows, track your usage and change service settings whenever you need. Access free call reports and take full control of your Alltel business phone system.
What type of business phone system should I choose?
Having a reliable phone system is integral to the smooth running of any business, regardless of size or industry. It ensures that calls can be managed effectively by staff and customers are attended to efficiently.
While every business is different, today’s hosted phone solutions offer endless possibilities and features to make the phone system best work for your business. For the exact reason, choosing the right system can be incredibly confusing.
There are a few things to consider when deciding which type of phone system to choose:
- Do you have an active or reliable internet connection on the premises?
- How many phone lines or extensions do you need?
- Are you replacing an existing PBX system?
- Does your team work in one office location, remotely or hybrid?
- Do you require hardware/desk phones for your staff?
- What features do you need?
Need help choosing? Our expert team will explain everything and help you find the best phone system option for your business.
Talk to an expert
What features should I look for in a business phone system?
Like most things in business, one-size-fits-all is often not the best fit at all. We take the time to understand your business needs and help you find the right features for your phone system. This is important because these features and functionality can assist with better call management and improve operational efficiencies.
Most cloud-based phone systems include a common set of call features such as voicemail to email, call forwarding, on-hold music, softphone, video and chat. Extended features or “add-ons” allow you to further enhance your business phone system with call recording, complex call queue options, hunt group, auto attendant (IVR) and even unlimited call packs.
Essential business phone features to consider
Softphone
A virtual phone that allows you to make and receive calls on any device.
Call forwarding
Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.
On-hold music
An option to customise the call with music or recorded message when callers are on hold
Call recording
A feature to record calls for quality and training purposes
Voicemail
A feature that sends your voicemail messages to your email inbox
Auto attendant
An interactive menu that prompts the caller to select different options before calls are directed
Call queue
A feature to help you manage inbound call flows and routing options
Hunt group
An automated function that distributes incoming calls to the assigned group
How much does a business phone system cost?
The cost of business phone systems has changed dramatically over the years. Gone are the days when you had to invest in clunky systems and hardware for your office set up. Now, there are many flexible options available on hosted (cloud-based) phone services that run over the internet. The cost is charged on a per-user basis.
Depending on your business needs, a business phone license can range from $15 to $55 per user, per month. A license with essential features to operate your business starts from $15 per month. This means, if your business has 5 employees each requiring a phone extension, it could cost just $75 per month on the Essentials licenses. If you require other office features like call queueing, line hunting and auto attendant, this can be added on for a small monthly fee, or they can be included in the premium licenses.
If your business makes a higher volume of outbound calls, it may also be useful to choose a license that includes unlimited calling. This will make the cost of your business phone system more affordable and predictable.
What equipment do I need for my business phone system?
When it comes to hardware and equipment for your business phone system, it really is a matter of choice and how your business prefers to operate. If your team works in an office environment, you may opt to purchase hardware such as desk phones and headsets. The handset plugs straight into your internet connection and runs off a hosted (cloud-based) platform.
If your team works remotely or you simply prefer the mobility of using a softphone application, which acts as an alternative to a physical handset. This can be downloaded to your existing laptop, PC, tablet or mobile phone.
FREQUENTLY ASKED QUESTIONS
More FAQs to help you decide
on the best phone solution for your business.
Can I use my mobile as my office phone system?
Yes. Alltel hosted phone systems includes a softphone which can be downloaded to any mobile device. This means you can make and receive calls on your mobile via an app from anywhere at any time. The softphone app can also be downloaded any device such as a tablet, laptop or desktop.
You can find more information about the mobile app by visiting https://www.alltel.com.au/mobile-pbx
How do business phone systems work?
In technical terms, the basic function of a PBX phone system is to connect a business’s internal and external communication network.
This is done by routing calls to multiple extensions or handsets in the office. Business phone systems also connect to SIP trunks, VoIP providers, and the Public Switched Telephone Network (PSTN).
What is VoIP and is it cheaper than a traditional landline?
VoIP stands for Voice over IP. It is a hosted phone solution that runs on the internet.
VoIP is a cheaper option for businesses than traditional landlines because it doesn't require exclusive hardware and clunky systems to work. A compatible IP handset can be plugged into the internet and will as long as there is an active hosted phone license.