The best Hosted Voice Phone System for your business.

Alltel SmartConnect uses the Cisco Webex platform for reliability, mobility, and ease of use.

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VOIP First section


The business phone system that gets you the best bang for your buck.

With SmartConnect VoIP & Hosted PBX, you’ll get your business the one phone system to rule them all. No complicated back-end stuff, just reliable communication at decidedly lower rates.

Our VoIP office phone services are delivered through the internet. Not only is it faster and cheaper, it also lets us give you modern PBX features from the Cisco Webex app.


Alltel SmartConnect VoIP and Hosted PBX is more than your typical phone system.

Cost effective connectivity

Cost-effective connectivity

No flagfall or call connection charges for all calls within Australia. Connect to customers at no additional charge.

Call flow

Call flow & virtual office features

Business VoIP phone systems include standard features like customisable call queueing and routing, Voice2Email, missed call notifications, and more.


Scalable & flexible service

Get an office phone system that lets you add or remove numbers and services without the need for new hardware or cabling.


Security and convenience

As long as there’s internet, you can connect with customers and team members on a standard IP phone, or on any mobile, tablet or laptop with the help of Cisco Webex.


It’s not just about making calls.
Teamwork also gets easier with VoIP.

We’ve partnered up with Cisco to bring you the one app your team needs to connect: Cisco Webex.

Cross device

Cross-device apps

Cisco Webex is available on PC, Linux, Mac, Android, and iOS devices.

Integrated softphone

Integrated softphone

All VoIP plans lets you use Cisco Webex to make and take calls on any device, and use its call management features.

cisco webex


Here’s the basics on VoIP
phone systems.

VoIP, short for Voice over Internet Protocol, is a technology that delivers incoming and outgoing calls over the internet instead of a regular copper network.

IP phone systems, like our SmartConnect plans, work exactly like typical phone lines— just with added features that make it optimal for business use.

basic VOIP
Smartconnect plan


Are any numbers included with a SmartConnect plan?

Every VoIP subscription includes 1 direct in-dial (DID) number, while additional numbers are available at a low cost. These VoIP-based DID phone numbers are special, as they let anyone in Australia contact your business at local call rates.

Being virtual numbers, different DIDs can be used for different areas and regions but still get redirected to one endpoint. You have the option to get new numbers or keep your existing landline, VoIP, 1300, and 1800 inbound numbers by transferring your service to Alltel.


Smarter communications with
SmartConnect VoIP.

call recording icon
Call recording

Record your calls to ensure the quality of your customer interactions. Use call recordings to provide valuable feedback to your teams, capture information accurately, and improve regulatory compliance with legal or industry standards.

crm data integration
CRM integration

Integrate SmartConnect® with your CRM Tool to gain quick access to client and lead information for every call. Identify opportunities and strategise for growth by combining sales and customer service data.

SMS Gateway
SMS Gateway

Integrate this into your marketing activities and send your target audience reminders, alerts, or promotional messages through scheduled SMS. Automate your SMS notifications to receive timely order confirmation, booking notifications, and security alerts with two-factor authentication.

voicemail addon
Voicemail add-on

Use your own recording and assign an email address to receive and access voice messages online.

enhanced call queue
Enhanced call queue

Provide your business with a fully functional call centre that comes with basic queueing capabilities. Get other functions such as agent states, supervising, and reporting.

premium call queue
Premium call queue

Get all the features of an enhanced call queue, along with advanced queueing capabilities. It includes selective call forwarding, night service, and holiday service.

Call analytics
Call analytics

Deep dive into your call data to uncover hidden trends and customer behaviour patterns. Easily interpret the data and determine what actions to take with a highly intuitive visual analytics dashboard.

Reception Enterprise Console web app
Reception enterprise console

An application that provides your receptionist full visibility over your phone system, and allows them to handle calls for multiple sites and users seamlessly.

Go Operator
Go operator

A PC application that allows you to manage calls, check the status of each extension, and distribute calls to connected sites.

Queue Supervisor web app
Queue supervisor

Manage the queue and check the call status of each agent through an easy-to-use web application.

Soft phone application
Softphone application

Make and receive phone calls over the internet through an application that extends business phone capabilities to your desktop.

Auto Attendant (IVR) Basic
Auto attendant (IVR) Basic

An IVR solution that gives customers the ability to navigate their own calls to their intended user or department. Create a customised menu for business hours, after-hours, and holidays.

Auto Attendant (IVR) Premium
Auto attendant (IVR) Premium

Boost your IVR system with additional features such as call forwarding and selective call forwarding that redirects calls based on pre-set conditions.

Hunt Group Enhanced
Hunt group enhanced

Forward calls to the next available user, when the first line in the hunt group is unavailable by customising your call forward settings. Hunt group, call forwarding, and music on hold are included with your SmartConnect® Office plan as standard.

Hunt Group Premium
Hunt group premium

Redirect calls to specific users within the hunt group based on a set of pre-determined conditions by configuring your call forwarding and selective call forwarding settings.

Voicemail User (no calling)
Voicemail user (no calling)

Get a dedicated group voicemail service for your business phone system.


Here’s why you’d love a SmartConnect
business phone system.

It’s a cost-effective phone system fit for any industry.

The only thing you’ll need for a hosted cloud phone system is a reliable internet connection, and one or two phones. This is in stark comparison to legacy business phone systems, which require the maintenance of expensive hardware.

SmartConnect’s plug and play functionality eliminates the need to install or construct new phone lines, which reduces costs, while also making service activation a breeze.

It helps ensure your business’ communications continuity.

Unlike premise-based phone systems, a hosted VoIP system works in the cloud, which secures your communications from the threat of security breaches, power outages, inclement weather, or any other unforseen events.

You can rest easy knowing that a VoIP service will remain uninterrupted, no matter what happens. Alltel’s SmartConnect servers are all located in several redundant locations, and are serviced by a team of highly-skilled IT professionals.

It gets you enterprise-grade features at clear & reasonable prices.

Alltel’s SmartConnect plans let you enjoy big business features for as low as $15/month. For example, its included DID number lets you connect to customers across Australia by offering local call rates regardless of location.

With a trusted business VoIP provider like Alltel, you can be assured of the awesome service, honest pricing, and smart technology you deserve.

VoIP scales to your changing needs.

As your business grows, and as you accommodate more customers, you may have to increase your phone system’s capabilities and endpoints.

Because a VoIP system like SmartConnect is all hosted, any future upgrades or additional DID numbers won’t have to cost you unreasonable amounts of money nor take weeks to implement.

Internet speed & latency requirements.

Because SmartConnect runs over the internet, call clarity will largely depend on your internet quality. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You or your IT administrator can help determine the compatibility of your connection through a ping test.

You should get results of:

  • Line quality of good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet loss of 0%

Even with good results from a ping test, heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. If you’d like to browse our data & internet plans, you can view them here

Bandwidth usage.

Our provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

  • 1 minute call = 234 Kilobytes
  • 1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume only one phone is being used. If your provider charges for uploads as well as downloads, you will need to double these estimates.

Data usage may also vary when using the Cisco Webex softphone app on your PC or mobile.

Our business consultants can also help you determine how much bandwidth is needed for your service.

Compatible hardware.

IP phone handsets purchased through Alltel come pre-configured for plug and play, zero-touch setup. We cannot guarantee the operation or compatibility of phones not purchased from Alltel or their compatibility with our network.

Switches, routers, and other hardware can be purchased from third parties. However, for your convenience, we also offer a range of hardware for sale, all of which come with direct manufacturer support.

Windows, MacOS, Android and iOS devices can also access your SmartConnect line through Cisco Webex.


Manage your calls and access reports anytime.

Alltel offers an easy-to-use customer portal for your hosted services. You can customise your call flows, track your, usage, and change service settings whenever you need. Access free call reports and take full control of your Alltel business phone system.

Manage call access
Difference VOIP

What is the difference between
VoIP and hosted PBX?

A hosted PBX is a cloud-based phone system, whereas VoIP refers to the calling mechanism. A hosted PBX operates via VoIP, and they complement each other as a platform and method. While hosted PBX systems use VoIP technology, they include all of the features and capabilities of traditional on-premise PBX systems.

Combining these two modern telecom technologies is an excellent method to improve business productivity and reduce costs. With a custom-built system and reduced operating expenses, it enables a more flexible telephony environment.

How does hosted PBX work?

A hosted PBX uses IP communications to make telephone calls over the internet. The Public Switched Telephone Network (PSTN), the internet (which makes use of VoIP technology), or both may be used to transport data.

In this way, your telephone plugs directly into your VoIP-enabled modem. Your VoIP-enabled modem uses the internet to send and receive data. The data is transferred from the cloud to your voice provider's data centre, which is your server. The data is then shuffled back into the cloud and sent to the end user.

How hostedPBX works
Right Hosted PBX

How do I choose the right hosted
PBX service?

There are a number of factors to consider when choosing the right hosted PBX service. First, you will want to consider the features that are most important to your business. Are you looking for excellent customer support or reliable service? Also, you will want to make sure the provider has all of the technology that you need, such as VoIP systems and automatic call forwarding.

As Australia’s trusted communications provider, Alltel offers the reliability, excellent customer support, and wide-ranging features that your business needs. We can help you choose from a variety of hosted PBX systems with different features based on your requirements.

What are the best features of hosted PBX phone systems?

Hosted PBX telephone systems are easy to set up, can be customised to fit your business needs, and offer a high level of security. In addition, they can be accessed from anywhere with an internet connection. Here are more benefits of using a hosted PBX:

  • Cloud-based business telephony systems are extremely easy to set up and can be managed from any computer or mobile device. You won’t need to hire expensive IT consultants to set up your system.
  • They provide a high level of security: Your data is secure and won’t be vulnerable if your office is ever hacked.
  • They can be customised: You can fully customise the features included with a hosted PBX system so that they meet your specific business needs. This includes setting up extensions, dialing codes, music on hold, and more.
  • There is no hardware required: With a hosted PBX system, there is no hardware or installation required. All you need is an Internet connection!
features hostedPBX


Got more questions about VoIP systems?

Do you need a landline for VoIP?

No. VoIP phone systems don’t require the installation of standard copper cables. Because VoIP desk phones connect to the Internet, they only need a regular Ethernet connection.

Do cordless phones or mobiles work with VoIP?

Not all cordless phones work with a VoIP service. VoIP providers require a certain or custom phone that works with the service.

You may, however, use a mobile or PC as an auxiliary softphone. Simply download the Cisco Webex app to gain this functionality.

How does a hosted PBX phone system work?

Hosted PBX uses the internet connection, which is significantly different from the standard telephone services that use lines or cables.

Standard IP PBX phone systems transfer calls from the internet (IP) to the public switched telephone network (PSTN).

What happens if my internet goes down?

Hosted phone systems work over the internet instead of over analog phone lines. So, if your internet connection goes down, then so does the ability to make and receive phone calls.

Can I port my number in or out?

Yes, but take note that the porting period can vary. While some ports take as little as one business day, the transfer or port of different numbers or between two virtual PBX providers is likely to take longer.

Is hosted PBX better than on-premise PBX for business?

The choice between an on-premise PBX system and a hosted PBX system depends on your business needs.

If you prefer to have all your equipment on-site, on-premise is better for you. A hosted PBX system is easy to use and maintain, but you would have to invest in hardware (such as equipment racks and servers).

If you prefer someone else to take care of it for you, a hosted PBX system is better suited. There are other factors to consider and compare, but these are some of the main reasons customers have when choosing between the systems.

Should I switch to a hosted PBX phone system?

A hosted PBX system will give you the ability to have all your business phone numbers in the cloud accessible from any device. A hosted PBX system also requires less upkeep and maintenance than an on-premise PBX system.

If your company is in a growth period where you expect to regularly add phone numbers or phone lines, or your employees are working from home or are fully remote employees, a hosted PBX system is the way to go.

How is the call quality over hosted PBX compared to traditional phone systems?

While hosted PBX is a more cost-effective solution for business, its call quality is directly related to the strength of your internet connection. This can be problematic if you experience any issues with your internet connection or if it becomes unstable.

Despite these potential issues, a hosted PBX can still provide high-quality sound on your phone calls if you know how many concurrent calls your business experiences at peak days and hours, along with the codec your cloud phone service provider uses.

Can I transfer my existing number to my hosted phone service?

You can transfer your existing phone number—including 1300 and 1800 numbers—to any of our business phone system services without disrupting your business (corresponding charges apply). You can purchase the number of phone lines you need today and add or remove lines in the future as your business grows or your needs change.

Can I use my existing internet connection for my VoIP and hosted phone system to work?

Firstly, you will need to make sure that your internet connection is fast enough to support the services you need. This means that it needs to be fast enough for the number of calls you make and the quality of the calls you get. You can check your internet speed by searching it on Google.

If your internet supply doesn’t work well with it, you’ll need to upgrade your internet to one that’s faster and has better broadband and bandwidth.

How much internet bandwidth do I need for my hosted PBX service?

There are many different codecs for various situations and coverage, so there's no one-size-fits-all answer. However, you can use the following guidelines to get a rough idea of how much bandwidth you'll need for your hosted PBX service:

  • Have at least 100 kbps upload and download bandwidth per line.
  • You need at least a megabyte of available, dedicated bandwidth to be able to handle ten high-quality VoIP calls at the same time.

Is it possible to use chat, video, or conference calls with hosted PBX?

Cloud phone systems often include softphones, like a webphone app, as part of a complete VoIP calling solution. Users of these apps can use any device to make free internal voice and video chats.

Video conferencing works by making video calls over the internet using VoIP technology. When paired with VoIP, you can make video conversations and engage with teams and customers using high-quality video and screen sharing.


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Related blogs & videos

Learn more about VoIP systems.

We have been using Alltel’s hosted PBX solution now for 8 months and couldn't be happier. Their support team is ultra-responsive, and our account executive is always attentive to our needs. Would definitely recommend them without hesitation.

Daniel Manning | Soma IT | Via Google review

Supercharge your communications with an enterprise-grade VoIP service made for any sized business.

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