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Alltel Business VoIP services

A flexible and cost-effective voice solution for every small business.

Alltel Business VoIP services

Technology is continuing to change the way we look at everyday tools such as telephony. VoIP has undoubtedly become a major game-changer for communications, especially for businesses with multiple employees but need only one telephone line.

With VoIP, you get all the features of an enterprise-grade phone system that works over your internet connection. It’s faster, better, and costs less than traditional phone systems that work on copper phone lines.

More great features

Enterprise-grade phone system for your business.

Reliable connectivity at a fraction of the cost.

No flagfall or call connection charges for all calls within Australia. Connect to your customers at no additional charge.

Additional features for small or large teams.

Business VoIP phone systems include standard features such as Voice2Email, call forwarding, and missed call notifications.

Full flexibility and scalability.

Get a business VoIP phone system at a minimum term with no lock-in contracts. Add or remove the service according to your business needs.

Complete portability and accessibility.

Plug-and-play phones let you take business calls anywhere, as long as you have a stable internet connection.

More great features

Enterprise-grade phone system for your business.

What is VoIP?

Understanding how VoIP works.

What is VoIP

VoIP, short for voice over internet protocol, is a technology that allows making and receiving calls over the internet instead of the regular copper network.

IP phone systems, such as Alltel OneConnect, has the full capability of regular phone lines but with added functionality that makes it optimal for business use.

What’s included?

Business VoIP numbers
for each plan.

Business VoIP numbers for each plan.

Each of our business VoIP plans include 1 direct in dial (DID) number. Additional numbers are available at a low cost. Your DID numbers are more than just regular phone numbers. These VoIP phone numbers help widen your presence while offering local call rates nationwide. You get one local phone number that works wherever you are in the world.

As virtual business numbers, these can be used for different areas and regions, while calls are redirected to your phone. You have the option to get new numbers or keep your existing landline, VoIP, 1300 and 1800 numbers by transferring your service to Alltel.

Why switch to a business VoIP phone system?

Powerful phone system for any sized business.

Cost-effective voice phone system for any industry.

Decades ago, large enterprises had exclusive access to an enterprise-grade phone system. Now, thanks to the internet, advanced capabilities can be delivered to all types of businesses at lower costs—even those that only require one or two phones.

Compared to legacy phone systems, installation of IP phone systems do not require construction or installation of new phone lines. Alltel OneConnect uses phones with a plug-and-play functionality that makes activating your service quick and easy.

By hosting your service on the cloud, you can enjoy advanced VoIP features with your service without the trouble of configuring and spending on equipment upgrades.

Business continuity measure for your communications.

Unlike premise-based phone systems, all voice equipment for VoIP is hosted outside of your office, which eliminates the threat of security breaches, power outages, inclement weather, or any major disaster in your area.

Our data centres are all located in redundant and diverse locations. So, even if one location goes down, your VoIP phone service remains uninterrupted. You don’t need to have an IT team or pay for a maintenance contract to have professionals manage your service. All hosted services are monitored by our team of specialists round-the-clock, to ensure peak performance at all hours of the day.

Why switch to a business VoIP phone system?

A business VoIP system allows any business, big or small, to break geographical barriers and connect to customers across Australia. Encourage more customer to enquire by offering local call rates, regardless of your location.

Residential VoIP is far from an acceptable professional phone solution. It’s known for dropping out, unpleasant static crackles, and voice delays that cause users to talk over each other. Going for a trusted business VoIP provider like Alltel guarantees the reliability and quality you need, together with the superior customer service that you deserve.

Enjoy the freedom of working where you’re most productive. Take business calls from home, in between sites, or even on the road, as long as you have a stable internet connection.

Reduces downtime

There is no need to hire an IT team or sign up for a costly maintenance contract to monitor your phone system. Our team ensures that your service is up and running 24/7, so your customers are never let down.

Work from anywhere as long as you have an active internet connection. Your UC service allows operations to run even if your office becomes inaccessible due to outages, emergencies, or inclement weather.

Reduce the need for callbacks by seamlessly transferring calls between devices. Start a call from your desk phone and continue it via mobile as you leave the office without ending the call.

Flexible business VoIP system for your changing needs.

Increase your availability over the phone to improve engagement and boost your customer service efforts. With a flexible phone system, you can capture all enquiries, shorten resolution times, and adapt quickly to the changing demands of your business.

Support your operations with a business VoIP service that will grow with you. Expand by adding local DIDs as needed, without costly installation and long lead times.

Is your internet connection up to speed?

Your Alltel OneConnect service is run over the internet which means the clarity of your calls depend on the quality of your connection. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You can determine the compatibility of your connection through a PING test.

You should get results of:

  • Line quality of good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet loss of 0%

Even with good results from a PING test, there are other conditions such as network and router capabilities that may impact your service which a speed test will not see. Heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. Alltel-provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

  • 1 minute call = 234 Kilobytes
  • 1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume one phone being used. If your provider charges for uploads as well as downloads, you will need to double these estimates. Our business consultants will also help you determine how much bandwidth is needed for your service.

Self-managed customer portal

Service management made easy through Alltel's SmartConnect portal.

Service management made easy through Alltel's SmartConnect portal.

Customise your call flow, track your usage, change service settings, and access free reports through your own self-managed web portal.

 

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Frequently asked questions

Got more questions about
VoIP systems?

Do you need a landline for VoIP?

No. VoIP phone systems don’t require the installation of physical wires. This is because VoIP desk phones connect to the Internet network through Ethernet cables to receive and make calls.

Do cordless phones or mobiles work with VoIP?

It depends on the cordless phone. Not all cordless phones work with a VoIP service. VoIP providers require a certain or custom phone that works with the service.

How does VoIP work for small business?

Call routing was a feature only exclusively available for large corporations due to its high price, which was associated with complex hosted PBX systems. Now, VoIP technology is available for small businesses that greatly improves call handling and call distribution. Plus, VoIP is cheaper compared to ISDN or PSTN phone lines.

Dealt with Trish and Charlie from Alltel to set up our business Ethernet and Hosted VOIP system. Cannot fault them. Turnaround times are so quick and their attention to detail is impressive.

Maxim Shubin | Glasses Point

Start saving today with an Alltel business VoIP service.