Advanced VoIP systems, Uncomplicated pricing.

Alltel’s SmartConnect VoIP plans keep things simple and reliable. Plans start at $15/month.

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The business phone system that gets you the best bang for your buck.

Alltel Business VoIP services

With SmartConnect, you can give your business the one phone system to rule them all. No complicated back-end stuff, just reliable communication at decidedly lower rates.

Our VoIP office phone plans work their magic through your internet connection. That makes it not only faster and cheaper, it also lets us give you modern features like video, file sharing, and more, thanks to Cisco Webex.

Alltel smartconnect voip systems message icon call recording icon video icon internet icon


VoIP gives you more than your typical phone system.

Reliable connection, lower costs

Reliable connection, lower costs.

No flagfall or call connection charges for all calls within Australia. Connect to customers at no additional charge.

Useful features for teams

Useful features for teams.

Business VoIP phone systems include standard features like Voice2Email, call forwarding, and missed call notifications.

Flexibility and scalability

Flexibility and scalability.

Get an office phone system at a minimum term with no lock-in contracts. Add or remove services according to your needs.

Portability and accessibility

Portability and accessibility.

As long as there’s internet, you can connect with customers and team members on a standard IP phone, or on any mobile, tablet or laptop.


VoIP gives you more than your typical phone system.


Here’s the basics on VoIP
phone systems.

What is VoIP

VoIP, short for Voice over Internet Protocol, is a technology that delivers incoming and outgoing calls over the internet instead of a regular copper network.

IP phone systems, like our SmartConnect plans, work exactly like typical phone lines— just with added features that make it optimal for business use.

VoIP phone systems internet icon
SmartConnect plan included numbers

What’s included?

Are any numbers included with a SmartConnect plan?

Business VoIP numbers for each plan.

Every VoIP subscription includes 1 direct in-dial (DID) number, while additional numbers are available at a low cost. These VoIP-based DID phone numbers are special, as they let anyone in Australia contact your business at local call rates.

Being virtual numbers, different DIDs can be used for different areas and regions but still get redirected to one endpoint. You have the option to get new numbers or keep your existing landline, VoIP, 1300 and 1800 inbound numbers by transferring your service to Alltel.


It’s not just about just making calls.
Teamwork also gets easier with VoIP.

We’ve partnered up with Cisco to bring you the one app your team will ever need: Cisco Webex.

Smartconnect with Cisco Webex
Cross-device apps

Cross-device apps

Cisco Webex is available on PC, Linux, Mac, Android, and iOS devices.

Integrated Softphone

Integrated Softphone

All VoIP plans lets you use Cisco Webex to make and take calls on any device, and use its call management features.

Collaboration & messaging

Collaboration & messaging

Collaborate with your team in real time with features like instant chat, video calling, whiteboarding, file-sharing, and more.

Virtual conferencing

Virtual conferencing

Set up meetings of any size with Cisco Webex’s powerful virtual conferencing & desktop sharing capabilities.


Here’s why you’d love a SmartConnect
business phone system.

It’s a cost-effective phone system fit for any industry.

The only thing you’ll need for a hosted cloud phone system is a reliable internet connection, and one or two phones. This is in stark comparison to legacy business phone systems, which requires the maintenance of expensive hardware.

SmartConnect’s plug-and-play functionality eliminates the need to install or construct new phone lines, which reduces costs, while also making service activation a breeze.

It helps ensure your business communications continuity.

Unlike premise-based phone systems, a hosted VoIP system works in the cloud, which secures your communications from the threat of security breaches, power outages, inclement weather, or any other unforseen events.

You can rest easy knowing that a VoIP service will remain uninterrupted, no matter what happens. Alltel’s SmartConnect servers are all located in several redundant locations, and are serviced by a team of highly-skilled IT professionals.

Why switch to a business VoIP phone system?

A business VoIP system allows any business, big or small, to break geographical barriers and connect to customers across Australia. Encourage more customer to enquire by offering local call rates, regardless of your location.

Residential VoIP is far from an acceptable professional phone solution. It’s known for dropping out, unpleasant static crackles, and voice delays that cause users to talk over each other. Going for a trusted business VoIP provider like Alltel guarantees the reliability and quality you need, together with the superior customer service that you deserve.

Enjoy the freedom of working where you’re most productive. Take business calls from home, in between sites, or even on the road, as long as you have a stable internet connection.

It gets you enterprise-grade features at clear & reasonable prices.

Alltel’s SmartConnect plans let you enjoy big business features for as low as $15/month. For example, its included DID number lets you connect to customers across Australia by offering local call rates regardless of location.

With a trusted business VoIP provider like Alltel, you can be assured of the awesome service, honest pricing, and smart technology you deserve.

VoIP scales to your changing needs.

As your business grows, and as you accommodate more customers, you may have to increase your phone system’s capabilities and endpoints.

Because a VoIP system like SmartConnect is all hosted, any future upgrades or additional DID numbers won’t have to cost you unreasonable amounts of money or take weeks to implement.

Internet speed & latency requirements.

Because SmartConnect runs over the internet, call clarity will largely depend on your internet quality. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You or your IT administrator can help determine the compatibility of your connection through a ping test.

You should get results of:

  • Line quality of good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet loss of 0%

Even with good results from a ping test, heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. If you’d like to browse our data & internet plans, you can view them here.

Bandwidth usage.

Our provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

  • 1 minute call = 234 Kilobytes
  • 1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume only one phone is being used. If your provider charges for uploads as well as downloads, you will need to double these estimates.

Data usage may also vary when using the Cisco Webex softphone app on your PC or mobile.

Our business consultants can also help you determine how much bandwidth is needed for your service.

Compatible hardware.

IP phone handsets purchased through Alltel come pre-configured for plug and play, zero-touch setup. We cannot guarantee the operation or compatibility of phones not purchased from Alltel or their compatibility with our network.

Switches, routers, and other hardware can be purchased from third parties. However, for your convenience, we also offer a range of hardware for sale, all of which come with direct manufacturer support.

Windows, MacOS, Android and iOS devices can also access your SmartConnect line through Cisco Webex.

Smartconnect self-management portal


Your VoIP plan, in your hands.

Smartconnect self-management portal

Customise your call flow, track your usage, change service settings, and access important reports through our user management portal.


Browse hardware.

Show Hardware

Related blogs & videos

Learn more about VoIP systems.

Frequently asked questions

Got more questions about
VoIP systems?

Do you need a landline for VoIP?

No. VoIP phone systems don’t require the installation of standard copper cables. Because VoIP desk phones connect to the Internet, they only need a regular Ethernet connection.

Do cordless phones or mobiles work with VoIP?

Not all cordless phones work with a VoIP service. VoIP providers require a certain or custom phone that works with the service.

You may, however, use a mobile or PC as an auxiliary softphone. Simply download the Cisco Webex app to gain this functionality.

I am really happy that Alltel is taking care of our business phones effectively. The HPBX team is very responsive. Thanks Alltel!

Sukhjit | Via Google review

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Start saving today with an Alltel business VoIP service.